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Aastra Telecom 6757I Model 6757i IP Phone User Guide, What are services, and how do I use them?

Models: 6757I

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Troubleshooting Solutions

What are services, and how do I use them?

Services on the IP phone include:

•XML Applications

•Callers List

•Directory List

•Voicemail

See the section, “Services Key” on page 127 more information about the options available under "Services".

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in this guide in the section, “Finding Your Phone’s IP Address” on page 23.

Why does my phone display the “No Service” message?

The phone displays the “No Service” message if the SIP settings have not been set up correctly.

Contact your System Administrator for more information.

How do I change my user password?

You can change the user password from the IP phone UI or the Aastra Web UI.

IP Phone UI

1.Press on the phone to enter the Options List.

2.Select User Password and press Enter.

3.Enter the current user password and press Enter...

4.Enter the new user password and press Enter...

5.Re-enter the new user password and press Enter.

A message, "Password Changed" displays on the screen.

254	Model 6757i IP Phone User Guide

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Aastra Telecom 6757I manual Model 6757i IP Phone User Guide, What are services, and how do I use them?

Contents

Aastra Model 6757i IP Phone Software License Agreement Software License AgreementTable of Contents Defining an Emergency Dial Plan Multiple Line and Call AppearancesState-Based Softkeys Bottom Keys only Line Key Dialing a Number 147 Pre-dialing a Number 148Receiving Calls 154 Using the Expansion Modules 250 237Phone Features WelcomeAbout this Guide Model 6757i IP Phone User GuideInstallation and Setup RequirementsGetting Started Plugging in and Starting the PhoneUpdating Configuration SIP Network Connected/Network Disconnected Idle Screen Idle Screen Idle Screen With Softkeys ConfiguredReference Idle Screen with Voicemail Messages Screen Display After Picking Up the HandsetIdle Screen After Handset Pickup IP Phone Keys Key PanelText Keys Symbol Keys Key Description Key DescriptionsIP Phone Keys Keypad Keys Keypad Key DescriptionMethods for Customizing Your Phone Phone Options via the IP Phone UIOption Number Call ForwardSimplified Options Menu Using the IP Phone UI ReferencesUsing the Aastra Web UI Phone Options via the Aastra Web UIMethods for Customizing Your Phone Available Functions for Softkeys Headings Descriptions StatusOperation Settings Headings Descriptions BasicSelect Phone Status Phone StatusPhone Status via IP Phone UI Finding Your Phone’s IP Address Scroll to IP&MAC Addresses and press SelectPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusWhere Example Backup Registrar Line SIP Account Status Used?Status Description Condition Configuration Method Valid Values Default Value Customizing Your PhoneRing Tones and Tone Sets Ring TonesSelect Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Click on Basic Settings-Preferences-Ring Tones Select Ring ToneClick Save Settings Setting Contrast LevelContrast Level Select Contrast LevelSetting the Backlight BacklightSelect Backlight OffIf you selected Auto, press the Advanced softkey Select Preferences Select Live Dialpad Live DialpadEnabling/Disabling Live Dialpad Audio Mode Audio Mode Description Option SpeakerSet Audio HeadsetHeadset Mic Volume Setting Audio Mode and Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Headset Speaker/Headset Headset/SpeakerSelect Headset Mic Volume Configuring Time and Date Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set TimeSelect Preferences Select Time and Date Select Time FormatSet Date and Date Format Select Date Format Set Time Zone Select Preferences Select Time and Date Select Time ZoneDaylight Savings Time Select Preferences Select Daylight SavingsMin summertime 1h summertime Automatic Default Set Time ServersSelect Preferences Select Time and Date Select Time Server Select from Time Server 1, Time Server 2, or Time ServerClick on Basic Settings-Preferences-Time and Date Setting Customizing Your Phone Select Screen Language LanguageSpecifying the Language to Use Click on Basic Settings-Preferences-Language Settings Français FrenchDeutsch German Italiano Italian NordicKey Uppercase Characters Lowercase Characters Language InputKeypad Input Alphabet Tables English French SpanishGerman ItalianPortguese RussianSelect Input Language Configuring Language Input Using the IP Phone UIExample Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set User Password Setting a User PasswordSelect User Password and press Select If you change the password Then you need toClick on Operation-User Password Resetting a User Password Reset a User PasswordSelect Restart Phone Click on Operation-Reset Click RestartRestarting your phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the PhoneClick on Operation-Phone Lock Defining an Emergency Dial Plan Emergency Description NumberDefine an Emergency Dial Plan 911110Line Keys and Softkeys Multiple Line and Call AppearancesSoftkeys SoftkeysKey Function Description None Speed DialDo Not Disturb Busy Lamp Field BLFKey Function Description Services DirectoryCallers List IntercomState Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only Key Display Behavior Label LABKey 12 displays in softkey position 1 on the phone Line Key Softkey Line/Call Appearance LightsLine Keys and Softkeys Configuring a Line Key SoftkeysExpansion Module Keys Speed Dial Key Speed Dial PrefixKey Line=2Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speed Dial Using the Speed Dial Edit Option Select Speed Dial Edit and press SelectLine Keys and Softkeys Softkeys Click on Operation-Keypad Speed Dial Editing Speed Dial Keys Select Preferences Select Speed Dial EditEdit the speed dial information as applicable and press Save Editing a Speed Dial on a Softkey or Expansion Module Key Click on Operation-Keypad Speed Dial Configuring a DND Key Do not Disturb DND KeySoftkeys Busy Lamp Field BLF Key Configuring a BLF Key GlobalThrough Configuring a BLF List Key BLF List KeySoftkeys Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key ACD LED Table Using the ACD Feature on your IP PhoneUsing the ACD Key User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCPUsing Group Call Pickup GCP 100 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 101 102 Model 6757i IP Phone User Guide Services Key Top and Bottom keys are softkeysXML Key Configuring XML Services Model 6757i IP Phone User Guide 103104 Model 6757i IP Phone User Guide Configuring an XML Key Model 6757i IP Phone User Guide 105106 Model 6757i IP Phone User Guide Accessing the XML Service From the Services MenuServices Key Model 6757i IP Phone User Guide 107108 Model 6757i IP Phone User Guide Configuring a Flash KeyFlash Key Model 6757i IP Phone User Guide 109 110 Model 6757i IP Phone User Guide Configuring a Sprecode KeySprecode Key Park/Pickup Keys Model 6757i IP Phone User Guide 111Click on Operation-Softkeys and XML Configuring Park/Pickup Keys112 Model 6757i IP Phone User Guide Using the Park Call/Pickup Parked Call Feature Model 6757i IP Phone User Guide 113Park a Call Pickup a Parked CallConfiguring a Last Call Return Key Last Call Return lcr Key Sylantro Servers only114 Model 6757i IP Phone User Guide How it worksModel 6757i IP Phone User Guide 115 116 Model 6757i IP Phone User Guide Configuring a Call Forward KeyCall Forward Key Model 6757i IP Phone User Guide 117 BLF/Xfer Key Requirements and Functionality BLF/Xfer118 Model 6757i IP Phone User Guide Configuring a BLF/Xfer Key Model 6757i IP Phone User Guide 119120 Model 6757i IP Phone User Guide Speed Dial/Xfer Key Requirements and Functionality Speed Dial/XferModel 6757i IP Phone User Guide 121 Configuring a Speed Dial/Xfer Key 122 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 123 Speed Dial/Conf 124 Model 6757i IP Phone User GuideConfiguring a Speed Dial/Conf Key Model 6757i IP Phone User Guide 125126 Model 6757i IP Phone User Guide Services Key Model 6757i IP Phone User Guide 127Configuring a Services Key 128 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 129 Configuring a Directory Key Directory Key130 Model 6757i IP Phone User Guide Directory KeyModel 6757i IP Phone User Guide 131 Configuring a Callers List Key Callers List Key132 Model 6757i IP Phone User Guide Callers List KeyModel 6757i IP Phone User Guide 133 Intercom Key Intercom Key134 Model 6757i IP Phone User Guide Configuring an Intercom Key Model 6757i IP Phone User Guide 135136 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 137 Configuring a Phone Lock KeyPhone Lock Key Using the Lock/Unlock Key on the IP Phone 138 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 139 Configuring a Paging KeyPaging Key Sends the RTP Stream 140 Model 6757i IP Phone User Guide Using the Paging Key Model 6757i IP Phone User Guide 141142 Model 6757i IP Phone User Guide Configuring a None KeyNone Key Model 6757i IP Phone User Guide 143 144 Model 6757i IP Phone User Guide Configuring an Empty KeyEmpty Key Model 6757i IP Phone User Guide 145 Deleting a Key 146 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 147 Making CallsDialing a Number 148 Model 6757i IP Phone User Guide Using Handsfree SpeakerphonePre-dialing a Number Using a Headset Advanced Volume Controls for the Headset MicTo change this volume To Make and Receive Calls Using a HeadsetUsing Intercom Using the Icom KeyIncoming Intercom Features Aastra Web UI Description 150 Model 6757i IP Phone User GuideIncoming Intercom Features Description Aastra Web UI Model 6757i IP Phone User Guide 151Accessing the Redial List Redial152 Model 6757i IP Phone User Guide Deleting from the Redial ListMute Model 6757i IP Phone User Guide 153Receiving Calls Answering an Incoming Call154 Model 6757i IP Phone User Guide To answer the callSending an Incoming Call to Voicemail Model 6757i IP Phone User Guide 155Handling Calls Placing a Call on Hold156 Model 6757i IP Phone User Guide To place a call on holdWhen on Hold Model 6757i IP Phone User Guide 157Automatic Hold Retrieving a Held CallScreen that displays when handset is lifted Transferring Calls158 Model 6757i IP Phone User Guide Blind TransferTransfer Key when handset is lifted Model 6757i IP Phone User Guide 159To transfer a call to another extension Transferring Two Existing Calls160 Model 6757i IP Phone User Guide Indication of Transferred CallsLocal Conferencing Conferencing CallsModel 6757i IP Phone User Guide 161 Conference Key Using Local Conferencing162 Model 6757i IP Phone User Guide Centralized Conferencing for Sylantro and Broadsoft Servers Model 6757i IP Phone User Guide 163Joining Two Active Calls in a Single Conference Using Centralized Conferencing 164 Model 6757i IP Phone User GuideSetting Up Multiple Conferences for Sylantro Server only Model 6757i IP Phone User Guide 165Ending a Conference and Transferring Remaining Parties 166 Model 6757i IP Phone User GuideJoining Additional Parties to Active Conferences Ending Calls Model 6757i IP Phone User Guide 167Accessing Your Directory Managing CallsDirectory List 168 Model 6757i IP Phone User GuideManaging the Directory List Sorting Entries and Quick Search FeatureModel 6757i IP Phone User Guide 169 170 Model 6757i IP Phone User Guide Adding New Entries to the Directory ListScreen Directory List LimitationsModel 6757i IP Phone User Guide 171 Editing Entries in the Directory List172 Model 6757i IP Phone User Guide Scrolling Multiple Screens Per EntryModel 6757i IP Phone User Guide 173 Arranging Multiple Screens174 Model 6757i IP Phone User Guide Deleting Entries from the Directory ListModel 6757i IP Phone User Guide 175 Saving Entries to the Directory ListDirectory Key Redial List Key 176 Model 6757i IP Phone User GuideDirectory Key Callers List Key Model 6757i IP Phone User Guide 177 Downloading the Directory List to Your PCClick on Operation-Directory 178 Model 6757i IP Phone User GuideDownload the Directory List Callers List Model 6757i IP Phone User Guide 179Caller’s List Screen Display Display Item DescriptionCallers List Key Handsfree Button Access the Callers List180 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 181 Edit Entries in the Callers List182 Model 6757i IP Phone User Guide Delete Entries from the Callers ListDownload the Callers List Model 6757i IP Phone User Guide 183Download the Callers List to Your PC 184 Model 6757i IP Phone User Guide Account Configuration DND and Call ForwardingDND Account-Based Configuration Configuring DND Model 6757i IP Phone User Guide 185186 Model 6757i IP Phone User Guide Configuring DND Using the Aastra Web UIClick on Basic Settings-Preferences-General Model 6757i IP Phone User Guide 187 Click on Basic Settings-Account ConfigurationUsing DND Modes via the IP Phone UI 188 Model 6757i IP Phone User Guide DND in Account ModeDND in Phone Mode Default DND in Custom Mode Model 6757i IP Phone User Guide 189Call Forward Account-Based Configuration 190 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 191 Configuring Cfwd Using the Aastra Web UI 192 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 193 Click on Basic Settings-Account Configuration Model 6757i IP Phone User Guide 195 196 Model 6757i IP Phone User Guide Using Cfwd via the IP Phone UICfwd in Account Mode Cfwd Disabled Model 6757i IP Phone User Guide 197Change the State Change the Number Change the No. Rings Call Forward State ScreenServices198 Model 6757i IP Phone User Guide Cfwd in Phone Mode Model 6757i IP Phone User Guide 199200 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 201 Call Forward State ScreenCfwd in Custom Mode 202 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 203 204 Model 6757i IP Phone User Guide NumberModel 6757i IP Phone User Guide 205 206 Model 6757i IP Phone User Guide Missed Calls IndicatorAccessing and Clearing Missed Calls Model 6757i IP Phone User Guide 207 Using VoicemailVoicemail Additional Features Configuring Suppression of Dtmf PlaybackStar Codes Suppress Dtmf PlaybackClick on Basic Settings-Preferences Model 6757i IP Phone User Guide 209210 Model 6757i IP Phone User Guide Configuring Display of Dtmf DigitsDisplay Dtmf Digits Model 6757i IP Phone User Guide 211 212 Model 6757i IP Phone User Guide Configuring Call Waiting TonePlay Call Waiting Tone Model 6757i IP Phone User Guide 213 Configuring Call Waiting Tone PeriodCall Waiting Tone Period 214 Model 6757i IP Phone User Guide Configuring Stuttered Dial ToneStuttered Dial Tone Model 6757i IP Phone User Guide 215 Configuring XML Beep SupportXML Beep Support 216 Model 6757i IP Phone User Guide Configuring Call Hold Reminder During Active CallsCall Hold Reminder During Active Calls Model 6757i IP Phone User Guide 217 Configuring Call Hold ReminderCall Hold Reminder on single hold 218 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 219 Status Scroll DelayConfiguring Status Scroll Delay Incoming Call Interrupts Dialing 220 Model 6757i IP Phone User GuideTransfer/Conference Call Behavior Intercom BehaviorConfiguring Incoming Call Interrupts Dialing Model 6757i IP Phone User Guide 221Switch UI Focus to Ringing Line 222 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 223 Preferred Line and Preferred Line TimeoutPhone Feature Preferred Line Behavior Goodbye Key Cancels Incoming Calls 224 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 225 Configuring Goodbye Key to Cancel Incoming CallsUsing the Goodbye Key to Cancel Incoming Calls Feature Goodbye Key Cancels Incoming Call is 226 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 227 Message Waiting IndicatorConfiguring Message Waiting Indicator Incoming Intercom Call Features 228 Model 6757i IP Phone User GuideIncoming Intercom Microphone MuteAllow Barge Model 6757i IP Phone User Guide 229Auto-Answer/Play Warning Tone Configuring Incoming Intercom Settings 230 Model 6757i IP Phone User GuideUsing Redial Key for Last Number Redial Model 6757i IP Phone User Guide 231232 Model 6757i IP Phone User Guide Group RTP Paging receives RTP streamsModel 6757i IP Phone User Guide 233 Configuring Group RTP PagingShared Call Appearance SCA Call Bridging 234 Model 6757i IP Phone User Guide Refer to the following exampleModel 6757i IP Phone User Guide 235 Keys States and LED BehaviorLine Keys and Idle Screens Softkey Line KeysState Call Line Key Pressed Non-Call Line Key Pressed 236 Model 6757i IP Phone User GuideLine key Phone Behavior Available Features Enabled by Administrators Outgoing Intercom CallsMissed Call Summary Subscription Model 6757i IP Phone User Guide 237Customizable Callers List Key and Services Key Autodial Hotline and WarmlineCentralized Conferencing 238 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 239 Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications Using the Keypad During Active XML Applications Playing a WAV File On Your Phone240 Model 6757i IP Phone User Guide IP Phone UI Screen During WAV StreamingOptions Key Key RedirectionModel 6757i IP Phone User Guide 241 XML Applications and Off-Hook Interaction XML Override for a Locked PhoneRTP Recording and Simultaneous Playing 242 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 243 Hold Feature Enhancement for Broadsoft ServersIP Phone UI when Broadsoft CMS is Enabled Diverting Calls from Your Phone Call Diversion ExampleDisplay of Call Destination Information Model 6757i IP Phone User Guide 245Screen Caller info Call destination Call diversion Call Destination InformationIndication of Terminated Calls 246 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 247 For all phonesModel M670i and M675i Expansion Modules 248 Model 6757i IP Phone User GuideModel M670i Model M675iModel 6757i IP Phone User Guide 249 Expansion Module keys support the following functionsUsing the Expansion Modules 250 Model 6757i IP Phone User GuideM670i Expansion Module M675i Expansion Module2 Screen Model 6757i IP Phone User Guide 2511 Screen 252 Model 6757i IP Phone User Guide Press-and-Hold to Create a Speed Dial KeyTroubleshooting Solutions Model 6757i IP Phone User Guide 253What are services, and how do I use them? Why does my phone display the No Service message?How do I change my user password? 254 Model 6757i IP Phone User GuideWhy does my phone display Bad Encrypted Config? Model 6757i IP Phone User Guide 255256 Model 6757i IP Phone User Guide How do I restart the IP phone?Model 6757i IP Phone User Guide 257 How do I lock my phone?258 Model 6757i IP Phone User Guide Limited Warranty Warranty Repair ServicesModel 6757i IP Phone User Guide 259 ExclusionsAfter Warranty Service 260 Model 6757i IP Phone User GuideTime Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table NST Time SGT Index Model 6757i IP Phone User Guide Index-1Index-2 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide Index-3 Index-4 Model 6757i IP Phone User Guide Disclaimer