Manuals / Aastra Telecom / Communications / IP Phone

Aastra Telecom 6757I Welcome, About this Guide, Phone Features, Model 6757i IP Phone User Guide

Models: 6757I

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Welcome

The Aastra 6757i offers advanced XML capability to access custom applications and is fully interoperable with leading IP-PBX platforms. Featuring a 5-line display, the 6757i supports up to 9 lines with call appearances and allows you to make and receive calls, transfer, conference, and more. The 6757i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.

About this Guide

This guide explains how to use the basic features of your new 6757i phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system.

Your System Administrator has the ability to customize some features on this phone. For information on more advanced settings and configurations, administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide.

Documentation

•Aastra 6757i SIP IP Phone Installation Guide – Installation and set-up instructions, general features and functions, and basic options list customization. This Installation Guide is included with the telephone.

•Aastra 6757i SIP IP Phone User Guide – Describes the most commonly used features and functions for an end user.

•Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide – Describes how to set the 6757i phone up on the network and contains advanced configuration instructions for the 6757i. This Administrator Guide is intended for the System Administrator and can be downloaded from http://www.aastra.com.

Phone Features

•11 line graphical LCD screen (144 x 128 pixels) with white backlight

•Built-in-two-port, 10/100/1000 Gigabet Ethernet switch - lets you share a connection with your computer.

•12 multi-functional softkeys

— 6 Top Keys:

Static softkeys (up to 10 programmable functions)

— 6 Bottom Keys: State-based softkeys (up to 20 programmable functions)

•Press-and-hold speed dial key configuration feature

•4 call appearance lines with LEDs

•Supports up to 9 call lines

•Full-duplex speakerphone for handsfree calls

•Headset mode support (via handset jack)

Welcome

Model 6757i IP Phone User Guide

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Aastra Telecom 6757I manual Welcome, About this Guide, Phone Features, Model 6757i IP Phone User Guide, Documentation

Contents

Aastra Model 6757i IP Phone Software License Agreement Software License AgreementTable of Contents Dialing a Number 147 Pre-dialing a Number 148 Defining an Emergency Dial PlanMultiple Line and Call Appearances State-Based Softkeys Bottom Keys only Line KeyReceiving Calls 154 237 Using the Expansion Modules 250Model 6757i IP Phone User Guide Phone FeaturesWelcome About this GuideRequirements Installation and SetupPlugging in and Starting the Phone Getting StartedUpdating Configuration SIP Network Connected/Network Disconnected Idle Screen Reference Idle Screen With Softkeys ConfiguredIdle Screen Screen Display After Picking Up the Handset Idle Screen with Voicemail MessagesIdle Screen After Handset Pickup Key Panel IP Phone KeysKey Descriptions Text Keys Symbol Keys Key DescriptionIP Phone Keys Keypad Key Description Keypad KeysCall Forward Methods for Customizing Your PhonePhone Options via the IP Phone UI Option NumberSimplified Options Menu References Using the IP Phone UIPhone Options via the Aastra Web UI Using the Aastra Web UIMethods for Customizing Your Phone Operation Headings Descriptions StatusAvailable Functions for Softkeys Headings Descriptions Basic SettingsPhone Status via IP Phone UI Phone StatusSelect Phone Status Scroll to IP&MAC Addresses and press Select Finding Your Phone’s IP AddressPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusStatus Description Condition Example Backup Registrar Line SIP Account Status Used?Where Ring Tones Configuration Method Valid Values Default ValueCustomizing Your Phone Ring Tones and Tone SetsRing Tone Sets Configuring Ring Tones and Tone SetsSelect Preferences Select Ring Tone Click on Basic Settings-Preferences-Ring TonesSelect Contrast Level Click Save SettingsSetting Contrast Level Contrast LevelOff Setting the BacklightBacklight Select BacklightIf you selected Auto, press the Advanced softkey Enabling/Disabling Live Dialpad Live DialpadSelect Preferences Select Live Dialpad Headset Audio ModeAudio Mode Description Option Speaker Set AudioHeadset Speaker/Headset Headset/Speaker Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Select Preferences Select Set Audio Select Audio ModeSelect Headset Mic Volume Select Preferences Select Time and Date Select Set Time Configuring Time and DateTime and Date Set Time and Time FormatSet Date and Date Format Select Time FormatSelect Preferences Select Time and Date Select Date Format Select Preferences Select Daylight Savings Set Time ZoneSelect Preferences Select Time and Date Select Time Zone Daylight Savings TimeSelect from Time Server 1, Time Server 2, or Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select Preferences Select Time and Date Select Time ServerClick on Basic Settings-Preferences-Time and Date Setting Customizing Your Phone Specifying the Language to Use LanguageSelect Screen Language Nordic Click on Basic Settings-Preferences-Language SettingsFrançais French Deutsch German Italiano ItalianKeypad Input Alphabet Tables English Language InputKey Uppercase Characters Lowercase Characters Spanish FrenchItalian GermanRussian PortgueseExample Configuring Language Input Using the IP Phone UISelect Input Language Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set If you change the password Then you need to User PasswordSetting a User Password Select User Password and press SelectClick on Operation-User Password Reset a User Password Resetting a User PasswordRestarting your phone Click on Operation-Reset Click RestartSelect Restart Phone Unlock the Phone Phone LockLocking/Unlocking a Phone Lock the PhoneClick on Operation-Phone Lock Emergency Description Number Defining an Emergency Dial Plan911110 Define an Emergency Dial PlanMultiple Line and Call Appearances Line Keys and SoftkeysSoftkeys SoftkeysBusy Lamp Field BLF Key Function Description NoneSpeed Dial Do Not DisturbIntercom Key Function Description ServicesDirectory Callers ListState-Based Softkeys Bottom Keys only Softkey Type Default StatesState Description Label LAB Key Display BehaviorKey 12 displays in softkey position 1 on the phone Softkey Line/Call Appearance Lights Line KeyLine Keys and Softkeys Softkeys Configuring a Line KeyExpansion Module Keys Line=2 Speed Dial KeySpeed Dial Prefix KeyEnter Name Enter Number Line Save Backspace ABC Cancel Enter Name Select Speed Dial Edit and press Select Creating a Speed Dial Using the Speed Dial Edit OptionLine Keys and Softkeys Softkeys Click on Operation-Keypad Speed Dial Select Preferences Select Speed Dial Edit Editing Speed Dial KeysEdit the speed dial information as applicable and press Save Editing a Speed Dial on a Softkey or Expansion Module Key Click on Operation-Keypad Speed Dial Do not Disturb DND Key Configuring a DND KeySoftkeys Busy Lamp Field BLF Key Global Configuring a BLF KeyThrough BLF List Key Configuring a BLF List KeySoftkeys Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Key Using the ACD Feature on your IP PhoneACD LED Table User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers 100 Model 6757i IP Phone User Guide Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Using Group Call Pickup GCPModel 6757i IP Phone User Guide 101 XML Key Services Key Top and Bottom keys are softkeys102 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 103 Configuring XML Services104 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 105 Configuring an XML Key106 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 107 Accessing the XML ServiceFrom the Services Menu Services KeyFlash Key Configuring a Flash Key108 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 109 Sprecode Key Configuring a Sprecode Key110 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 111 Park/Pickup Keys112 Model 6757i IP Phone User Guide Configuring Park/Pickup KeysClick on Operation-Softkeys and XML Pickup a Parked Call Using the Park Call/Pickup Parked Call FeatureModel 6757i IP Phone User Guide 113 Park a CallHow it works Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only 114 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 115 Call Forward Key Configuring a Call Forward Key116 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 117 118 Model 6757i IP Phone User Guide BLF/XferBLF/Xfer Key Requirements and Functionality Model 6757i IP Phone User Guide 119 Configuring a BLF/Xfer Key120 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 121 Speed Dial/XferSpeed Dial/Xfer Key Requirements and Functionality 122 Model 6757i IP Phone User Guide Configuring a Speed Dial/Xfer KeyModel 6757i IP Phone User Guide 123 124 Model 6757i IP Phone User Guide Speed Dial/ConfModel 6757i IP Phone User Guide 125 Configuring a Speed Dial/Conf Key126 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 127 Services Key128 Model 6757i IP Phone User Guide Configuring a Services KeyModel 6757i IP Phone User Guide 129 Directory Key Configuring a Directory KeyDirectory Key 130 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 131 Callers List Key Configuring a Callers List KeyCallers List Key 132 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 133 134 Model 6757i IP Phone User Guide Intercom KeyIntercom Key Model 6757i IP Phone User Guide 135 Configuring an Intercom Key136 Model 6757i IP Phone User Guide Phone Lock Key Configuring a Phone Lock KeyModel 6757i IP Phone User Guide 137 138 Model 6757i IP Phone User Guide Using the Lock/Unlock Key on the IP PhonePaging Key Sends the RTP Stream Configuring a Paging KeyModel 6757i IP Phone User Guide 139 140 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 141 Using the Paging KeyNone Key Configuring a None Key142 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 143 Empty Key Configuring an Empty Key144 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 145 146 Model 6757i IP Phone User Guide Deleting a KeyDialing a Number Making CallsModel 6757i IP Phone User Guide 147 Pre-dialing a Number Using Handsfree Speakerphone148 Model 6757i IP Phone User Guide To Make and Receive Calls Using a Headset Using a HeadsetAdvanced Volume Controls for the Headset Mic To change this volume150 Model 6757i IP Phone User Guide Using IntercomUsing the Icom Key Incoming Intercom Features Aastra Web UI DescriptionModel 6757i IP Phone User Guide 151 Incoming Intercom Features Description Aastra Web UIDeleting from the Redial List Accessing the Redial ListRedial 152 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 153 MuteTo answer the call Receiving CallsAnswering an Incoming Call 154 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 155 Sending an Incoming Call to VoicemailTo place a call on hold Handling CallsPlacing a Call on Hold 156 Model 6757i IP Phone User GuideRetrieving a Held Call When on HoldModel 6757i IP Phone User Guide 157 Automatic HoldBlind Transfer Screen that displays when handset is liftedTransferring Calls 158 Model 6757i IP Phone User GuideTransferring Two Existing Calls Transfer Key when handset is liftedModel 6757i IP Phone User Guide 159 To transfer a call to another extensionIndication of Transferred Calls 160 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 161 Conferencing CallsLocal Conferencing 162 Model 6757i IP Phone User Guide Using Local ConferencingConference Key Joining Two Active Calls in a Single Conference Model 6757i IP Phone User Guide 163Centralized Conferencing for Sylantro and Broadsoft Servers 164 Model 6757i IP Phone User Guide Using Centralized ConferencingModel 6757i IP Phone User Guide 165 Setting Up Multiple Conferences for Sylantro Server onlyJoining Additional Parties to Active Conferences 166 Model 6757i IP Phone User GuideEnding a Conference and Transferring Remaining Parties Model 6757i IP Phone User Guide 167 Ending Calls168 Model 6757i IP Phone User Guide Accessing Your DirectoryManaging Calls Directory ListModel 6757i IP Phone User Guide 169 Sorting Entries and Quick Search FeatureManaging the Directory List Directory List Limitations 170 Model 6757i IP Phone User GuideAdding New Entries to the Directory List ScreenEditing Entries in the Directory List Model 6757i IP Phone User Guide 171Scrolling Multiple Screens Per Entry 172 Model 6757i IP Phone User GuideArranging Multiple Screens Model 6757i IP Phone User Guide 173Deleting Entries from the Directory List 174 Model 6757i IP Phone User GuideSaving Entries to the Directory List Model 6757i IP Phone User Guide 175Directory Key Callers List Key 176 Model 6757i IP Phone User GuideDirectory Key Redial List Key Downloading the Directory List to Your PC Model 6757i IP Phone User Guide 177Download the Directory List 178 Model 6757i IP Phone User GuideClick on Operation-Directory Display Item Description Callers ListModel 6757i IP Phone User Guide 179 Caller’s List Screen Display180 Model 6757i IP Phone User Guide Access the Callers ListCallers List Key Handsfree Button Edit Entries in the Callers List Model 6757i IP Phone User Guide 181Delete Entries from the Callers List 182 Model 6757i IP Phone User GuideDownload the Callers List to Your PC Model 6757i IP Phone User Guide 183Download the Callers List DND Account-Based Configuration Account Configuration DND and Call Forwarding184 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 185 Configuring DNDClick on Basic Settings-Preferences-General Configuring DND Using the Aastra Web UI186 Model 6757i IP Phone User Guide Using DND Modes via the IP Phone UI Click on Basic Settings-Account ConfigurationModel 6757i IP Phone User Guide 187 DND in Phone Mode Default DND in Account Mode188 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 189 DND in Custom Mode190 Model 6757i IP Phone User Guide Call Forward Account-Based ConfigurationModel 6757i IP Phone User Guide 191 192 Model 6757i IP Phone User Guide Configuring Cfwd Using the Aastra Web UIModel 6757i IP Phone User Guide 193 Click on Basic Settings-Account Configuration Model 6757i IP Phone User Guide 195 Cfwd in Account Mode Using Cfwd via the IP Phone UI196 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 197 Cfwd Disabled198 Model 6757i IP Phone User Guide Call Forward State ScreenServicesChange the State Change the Number Change the No. Rings Model 6757i IP Phone User Guide 199 Cfwd in Phone Mode200 Model 6757i IP Phone User Guide Call Forward State Screen Model 6757i IP Phone User Guide 201202 Model 6757i IP Phone User Guide Cfwd in Custom ModeModel 6757i IP Phone User Guide 203 Number 204 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 205 Accessing and Clearing Missed Calls Missed Calls Indicator206 Model 6757i IP Phone User Guide Voicemail Using VoicemailModel 6757i IP Phone User Guide 207 Suppress Dtmf Playback Additional FeaturesConfiguring Suppression of Dtmf Playback Star CodesModel 6757i IP Phone User Guide 209 Click on Basic Settings-PreferencesDisplay Dtmf Digits Configuring Display of Dtmf Digits210 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide 211 Play Call Waiting Tone Configuring Call Waiting Tone212 Model 6757i IP Phone User Guide Call Waiting Tone Period Configuring Call Waiting Tone PeriodModel 6757i IP Phone User Guide 213 Stuttered Dial Tone Configuring Stuttered Dial Tone214 Model 6757i IP Phone User Guide XML Beep Support Configuring XML Beep SupportModel 6757i IP Phone User Guide 215 Call Hold Reminder During Active Calls Configuring Call Hold Reminder During Active Calls216 Model 6757i IP Phone User Guide Call Hold Reminder on single hold Configuring Call Hold ReminderModel 6757i IP Phone User Guide 217 218 Model 6757i IP Phone User Guide Configuring Status Scroll Delay Status Scroll DelayModel 6757i IP Phone User Guide 219 Intercom Behavior Incoming Call Interrupts Dialing220 Model 6757i IP Phone User Guide Transfer/Conference Call BehaviorModel 6757i IP Phone User Guide 221 Configuring Incoming Call Interrupts Dialing222 Model 6757i IP Phone User Guide Switch UI Focus to Ringing LinePhone Feature Preferred Line Behavior Preferred Line and Preferred Line TimeoutModel 6757i IP Phone User Guide 223 224 Model 6757i IP Phone User Guide Goodbye Key Cancels Incoming CallsUsing the Goodbye Key to Cancel Incoming Calls Feature Configuring Goodbye Key to Cancel Incoming CallsModel 6757i IP Phone User Guide 225 226 Model 6757i IP Phone User Guide Goodbye Key Cancels Incoming Call isConfiguring Message Waiting Indicator Message Waiting IndicatorModel 6757i IP Phone User Guide 227 Microphone Mute Incoming Intercom Call Features228 Model 6757i IP Phone User Guide Incoming IntercomAuto-Answer/Play Warning Tone Model 6757i IP Phone User Guide 229Allow Barge 230 Model 6757i IP Phone User Guide Configuring Incoming Intercom SettingsModel 6757i IP Phone User Guide 231 Using Redial Key for Last Number RedialGroup RTP Paging receives RTP streams 232 Model 6757i IP Phone User GuideShared Call Appearance SCA Call Bridging Configuring Group RTP PagingModel 6757i IP Phone User Guide 233 Refer to the following example 234 Model 6757i IP Phone User GuideSoftkey Line Keys Model 6757i IP Phone User Guide 235Keys States and LED Behavior Line Keys and Idle ScreensLine key Phone Behavior 236 Model 6757i IP Phone User GuideState Call Line Key Pressed Non-Call Line Key Pressed Model 6757i IP Phone User Guide 237 Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary Subscription238 Model 6757i IP Phone User Guide Customizable Callers List Key and Services KeyAutodial Hotline and Warmline Centralized ConferencingXML Softkey for Special Characters in XML Applications Answer and Ignore Softkeys for XML ApplicationsModel 6757i IP Phone User Guide 239 IP Phone UI Screen During WAV Streaming Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone 240 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 241 Key RedirectionOptions Key 242 Model 6757i IP Phone User Guide XML Applications and Off-Hook InteractionXML Override for a Locked Phone RTP Recording and Simultaneous PlayingIP Phone UI when Broadsoft CMS is Enabled Hold Feature Enhancement for Broadsoft ServersModel 6757i IP Phone User Guide 243 Call Diversion Example Diverting Calls from Your PhoneCall Destination Information Display of Call Destination InformationModel 6757i IP Phone User Guide 245 Screen Caller info Call destination Call diversion246 Model 6757i IP Phone User Guide Indication of Terminated CallsFor all phones Model 6757i IP Phone User Guide 247Model M675i Model M670i and M675i Expansion Modules248 Model 6757i IP Phone User Guide Model M670iExpansion Module keys support the following functions Model 6757i IP Phone User Guide 249M675i Expansion Module Using the Expansion Modules250 Model 6757i IP Phone User Guide M670i Expansion Module1 Screen Model 6757i IP Phone User Guide 2512 Screen Press-and-Hold to Create a Speed Dial Key 252 Model 6757i IP Phone User GuideModel 6757i IP Phone User Guide 253 Troubleshooting Solutions254 Model 6757i IP Phone User Guide What are services, and how do I use them?Why does my phone display the No Service message? How do I change my user password?Model 6757i IP Phone User Guide 255 Why does my phone display Bad Encrypted Config?How do I restart the IP phone? 256 Model 6757i IP Phone User GuideHow do I lock my phone? Model 6757i IP Phone User Guide 257258 Model 6757i IP Phone User Guide Exclusions Limited WarrantyWarranty Repair Services Model 6757i IP Phone User Guide 259260 Model 6757i IP Phone User Guide After Warranty ServiceTime Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code NST Time SGT Model 6757i IP Phone User Guide Index-1 IndexIndex-2 Model 6757i IP Phone User Guide Model 6757i IP Phone User Guide Index-3 Index-4 Model 6757i IP Phone User Guide Disclaimer