Brother 9200C owner manual Error Messages

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages.

You can correct most problems by yourself. If you need additional help, call the Brother Fax-Back System.

USA:		1-800-521-2846
From within Canada:		1-800-681-9838
	ERROR MESSAGES
ERROR MESSAGE	CAUSE		ACTION
CHECK CASSETTE	MFC cassette cover is open or MFC		Close cassette cover or install cassette
	cassette is not installed properly.		properly.
CHECK PAPER	MFC is out of paper.		Add paper.
CHECK SCAN LOCK	The scanner lock is locked.		Release the scanner lock lever and press
			Stop. If you see MACHINE ERROR AF
			(or AE), stop operation and call Customer
			Service for assistance:
			USA:	1-800-284-4329
			From within Canada:	1-800-853-6660
			From within Montreal:	1-514-685-6464
COMM. ERROR	Poor phone line quality caused		Try the call again. If problem continues,
	communication error.		call Telephone Company to check your
			phone line.
CONNECTION FAIL	You tried to poll a fax machine that is not in		Verify the other party’s polling setup.
	Polled Waiting mode.
COVER OPEN	Scanner cover is not closed completely.		Press the Scanner Cover Release Button
			and lift the scanner cover, then close it.
DISCONNECTED	The other party or other party’s fax		Try to transmit or receive again.
	machine terminated the call.
DOCUMENT JAM	Documents were not inserted or fed		See page 23-4.
	properly, or document scanned from ADF
	was longer than about 40 inches (90cm).
INK EMPTY	One or more of the ink cartridges is out of		Replace the ink cartridges. See p. 23-16.
	ink.
MACHINE ERROR	MFC has a mechanical problem.		Call Brother Customer Service.
XX			USA:	1-800-284-4329
			From within Canada:	1-800-853-6660
			From within Montreal:	1-514-685-6464
MEDIA ERROR	You inserted a media card that is either bad		Remove the media card. See page 12-9.
	or not formatted, or there is a problem with
	the media drive.
MEMORY FULL	The data is too large for the MFC’s		See page 10-2,12-8.
	memory.
NEAR EMPTY	One or more of the ink cartridges is running		Order a new ink cartridge. See p. ii.
	out of ink.
NO RESPONSE/	The number you dialed does not answer or		Verify the number and try again.
BUSY	is busy.

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