DIFFICULTY

SUGGESTIONS

Handling Incoming Calls

Transferring a Fax Call to the MFC

If you answered at an external or extension phone, press your Fax Receive

 

Code (default setting is

 

51). When your MFC answers, hang up.

 

 

 

 

 

 

 

 

 

 

Custom Features on a Single Line

If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master,

 

Voice Mail, alarm system or any other custom feature on a single phone

 

line with your MFC, it may create a problem sending or receiving fax data.

 

For example: If you are sending or receiving a fax message while a custom

 

feature signal comes through on the line, the signal can temporarily

 

interrupt or disrupt the fax data. Brother’s ECM feature should help

 

overcome this problem. This condition is related to the telephone system

 

industry, and is common to all devices that send and receive information on

 

a single, shared line with custom features. If avoiding a slight interruption

 

is crucial to your business, a separate line with no custom features is

 

recommended.

 

 

 

 

Printer Difficulties

 

 

 

Horizontal lines appear in Text or Graphics.

An image from the PhotoCapture Centercan be printed only partially or not at all.

Make sure the image is not corrupted and that it has a .JPG extension that is compliant with Exif version 2.

(See PhotoCapture CenterRequirements, page 12-9.)

Clean the print head (see Cleaning the Print Head, page 23-9). If you clean the print heads five times and the print has not improved, call Brother Customer Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal).

Scanning Difficulties

TWAIN Errors appear while scanning.

Make sure the Brother TWAIN Driver is selected as the primary source. In PaperPort® , click File, Select Source, highlight the Brother TWAIN Driver and click Select.

Software Difficulties

Cannot perform ‘2 in 1’ printing.

Check that the paper size setting in the application and in the printer driver

 

are the same.

 

 

Cannot print when using Paint Brush.

Try setting the Display setting to ‘256 colors’.

 

 

Cannot print when using Adobe

Try to reduce the printing resolution.

Illustrator.

 

 

 

Thick line and thin line appear

Turn OFF ‘Bi-Directional Printing’ from the ‘Quality/Color’ tab in the

alternately. (banding)

printer driver.

 

 

There are some dense lines.

Turn ON ‘Reverse Order’ from the ‘Paper’ tab in the printer driver.

 

 

When using ATM fonts, some

If you are using Windows 95 or 98, select ‘Printer Settings’ from the ‘Start’

characters are missing or some

menu. Open ‘Brother MFC-9200’ properties. Click ‘Spool Setting’ on the

characters are printed in the same

‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format’. Do NOT clean the

place.

print head by touching it with your hand or a cloth (see page 23-9).

 

 

When using Power Point or Excel,

Open the ‘Quality/Color’ tab in the printer driver, and change the

hatch pattern is not what you are

‘Document Type’ to ‘Photo’.

expecting.

 

 

 

Printing is slow.

In the ‘Quality/Color’ tab of the Print dialog box, select Auto in the

 

Document section.

 

 

True2Life is not working correctly.

If the image data is not full color (such as 256 color) in your application,

 

True2Life does not function. Please use at least 24 bit color data with the

 

True2Life feature.

 

 

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 23 - 7

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Brother 9200C owner manual Handling Incoming Calls