Brother 9200C owner manual If You Are Having Difficulty with Your MFC, Difficulty Suggestions

If You Are Having Difficulty with Your MFC

If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips.

DIFFICULTY	SUGGESTIONS
Printing or Receiving Faxes
Condensed Print and Horizontal	If your copy looks good, you probably had a bad connection, with static or
Streaks / Top and Bottom of	interference on the phone line. If the copy looks bad, call Brother Customer
Sentences Are Cut Off	Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within
	Canada) or 1-514-685-6464 (from within Montreal).
Poor Quality Print	Make sure the Printer Driver matches the type of paper you are using (see
	15-6). If you are using plain paper, try using recommended special paper
	(see Chapter 2). Don’t handle the paper until the ink is dry. Adjust the
	Vertical Alignment (see page 23-10).
Smudged stain on the top center of the	Press the purple paper thickness adjustment lever down. (See Adjusting
printed page	for Thick Paper and Envelopes, page 14-2.)
Printing Too Dark or Too Light	Make sure your ink cartridges are fresh. Cartridges are good up to two
	years, after that the ink may become clogged. Cartridge expiration dates are
	printed on the package. Make sure the Printer Driver matches the type of
	paper you are using (see page 15-6.). Try using recommended special paper
	(see Chapter 2). The recommended environment for your MFC is between
	50°F to 95°F.
Printing Appears Dirty or Ink Seems	Make sure you are using the recommended paper (see Chapter 2). Don’t
to Run	handle the paper until the ink is dry.
	The recommended environment for your MFC is between 50°F to 95°F.
White Lines in Text or Graphics	Clean the print head (see Cleaning the Print Head, page 23-9).
Stains Appear on the Reverse Side or	Make sure the Printer Platen and Pick Up Roller are not dirty with ink mist.
at the Bottom of the Page	(See page 23-15).
Vertical Black Lines When Receiving	The sender’s scanner may be dirty. Ask the sender to make a copy to see if
Received color fax prints only in B &	the problem is with the sending machine. Try receiving from another fax
W.	machine.
Replace the color ink cartridges that	If the problem continues, call Brother Customer Service at 1-800-284-4329
are empty or nearly empty. (See	(USA), 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from
Replacing the Ink Cartridges,	within Montreal).
page 23-16.)
Phone Line or Connections
MFC Does Not Answer When Called	Make sure the MFC is not in MANUAL mode. Check for dial tone. If
	possible, call your MFC to hear it answer. If there is still no answer, check
	the telephone line cord connection. If there is no ringing when you call your
	MFC, call your Telephone Company to check the line.
Sending Faxes
Poor Transmitting Quality	Try changing your resolution to FINE or SUPERFINE. Make a copy to
	verify your MFC’s scanner operation.
Transmission Verification Report	There is probably temporary noise or static on the line. Try sending the fax
says “Result:NG”	again. If the problem continues, call the Telephone Company to check your
	phone line.
Vertical Black Lines When Sending	If the copy you made shows the same problem, your scanner is dirty (see
	Cleaning the Scanner, page 23-14).

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