Troubleshooting, Error Messages | Brother MFC-9650, FAX-8350P

C16H A P T E R S I X T E E N133

Troubleshooting and Maintenance

Troubleshooting

Error Messages

You may occasionally encounter a difficulty with your machine or telephone line. If this happens, your machine often identifies the problem and displays an error message. The list below explains the most common error messages, in alphabetical order.

	ERROR MESSAGES
ERROR MESSAGE	CAUSE	ACTION

CHANGE DRUM SOON	The drum unit is near the	If you have a print quality
	end of its life.	problem, replace the drum
		unit with a new one.

	The drum counter was not	1. Open the front cover and
	reset.	press Clear.
		2. Press 1 to reset.

CHECK PAPER #1	The machine is out of paper	Refill the paper or remove
CHECK PAPER #2	or paper is not properly	the paper and load it again.
	loaded in the paper cassette.

COMM. ERROR	A poor quality phone line	Try the call again
	caused communications
	error.

CONNECTION FAIL	You tried to poll a fax	Verify the other party’s
	machine that is not in Polled	polling setup.
	Waiting mode.

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Brother MFC-9650, FAX-8350P owner manual Troubleshooting, Error Messages

Contents

50P FAX-8350P MFC P MFC-9650 FAX-875 Setup Receive Chapter Installation ChapterInitial Setup Chapter Table of Contents To change Remote Codes Iii Making Voice Calls with an External Telephone Installing the Maintenance Utility on MS-DOS Before You Install Multi-Function Link Unimessage ProFAX-8750P For Using Windows 98 Only Connecting Brother Machine to PC Using Parallel Cable Network LAN Board For MFC-9650 and FAX-8750P Only Printer Operation Keys For MFC-9650 Only Vii Description Model Name Ordering Accessories and Supplies Finding Information UsingThis ManualIntroduction Fax Tones and Handshake Symbols Used in This ManualAbout Fax Machines ECM Error Correction Mode 11 13 15 16 17 18 19 20 12 FAX-8350P Control Panel Overview Liquid Crystal Display 12 14 16 17 18 19 20 21 13 MFC-9650 Control Panel Overview Left Arrow 15 17 19 20 21 22 23 24 16 FAX-8750P Control Panel Overview Help A P T E R O N E U.K InstallationPacking List Example for Choosing a Location Install the Drum Unit Assembly With Toner Cartridge Assembly A P T E R T W O Attach the Trays Loading Paper in Multi-purpose Paper Cassette Manual Feed Slot Setting Up the Machine Installation Ringer Equivalence Number REN Multi-Line Connections PABXs Using Extension Telephones Connections Connecting an External Telephone Answering Device TADSequence Outgoing Message OGM of External TAD Connecting an External Telephone A P T E R T W O User-Friendly Programming Function ModeOn-Screen Programming Function Selection Table Initial Setup Setup Send Remaining Jobs Remote FAX OPT Print Options Diallingtone Select & SET Diallingpulse Setting the Dialling Mode Tone/PulseSetting the Date and Time Getting Started Dayxx Enter & SET Setting the Station IDYearxx Enter & SET Monthxx Enter & SET Name Enter & SET FAX Enter & SETTEL Enter & SET Making Corrections Special Characters and SymbolsEntering Text Inserting Spaces Pbxoff Select & SET Setting the Beeper VolumeSetting Pabx Pabx and Transfer To Summer Time ? Select & SET Setting the Clock ChangeSleep Mode Power Save Memory Security Only for FAX-8350P/FAX-8750P Setting the Speaker VolumeSetting the Ring Volume Memory Storage Setting Up Memory Security for the First Time Using Memory Security OLD Passwdxxxx Enter & SET Changing the Memory Security PasswordSwitching Memory Security on Switching OFF Memory Security Basic Receiving Operations Setup ReceiveSelect Answer Mode If You Get a Then You Should Manual Reception Manual ModeAutomatic Fax Only Reception Fax Mode Fax/Tel F/T Fax Ring TIME30 SEC Select & SET Setting the Ring DelaySetting the F/T Ring Time Reduction Fax Detect with an ExternalTelephonePrinting a Reduced Incoming Document MEM.RECEIVE If the Memory Reception setting is on at this time…If the Memory Reception setting is OFF at this time… Reception into Memory Lower Tray Setting the Print DensitySetting Lower Tray Toner Save Advanced Receiving Operations ACT.CODE*51 Enter & SET For Fax/Tel F/T Mode OnlyChanging Remote Codes Remote ACT.ON Select & SET Set the BT Call Sign BT Call Sign For U.K. OnlyPrinting a Fax from Memory Pollingstandard Select & SET Setup for Polling ReceivePolling Secure Polling Pollingsecure Select & SET Setup for Polling Receive with Secure CodeSetup Delayed Polling Receive Pollingtimer Select & SET Accepted Dialing #XX Sequential Polling PC Interface Setting PC Interface Mode Only for MFC-9650/FAX-8750P A P T E R F I V E BeforeYou Begin Setup Send Accepted Next ResolutionContrast Fax Redial Automatic TransmissionManual Transmission with an External Telephone Real Time Txon Select & SET Dual AccessReal Time Transmission Real Time TX Please Call Urgent Confidential Basic Sending OperationsComposing an Electronic Cover Cover Page for Next Fax Only Coverpageoff Coverpageon Always Send Cover Coverpage Note Using a Printed CoverCover Page Message ComposingYour Own Comments Call Reservation with an External Telephone Overseas ModeOverseas Mode Advanced Sending Operations Call Messageoff Call Messageon Call Reserveoff Call Reserveon Print Sample Call Back Message Delayed Transmission Timer Batch Txon Select & SET Delayed Batch TransmissionBroadcasting Press Help/Broadcast or Broadcast Multiple Resolution Transmission DOC 2.MEMORY Setup for Polling TransmitSetup for Polling Transmit with Secure Code Remaining Jobs Cancelling a Job While Scanning the DocumentCancelling a Job in Memory Insert Document Interrupting Delayed Fax and Polling Transmit Jobs#02 Sales Report 1.CLEAR 2.QUIT Storing One Touch Dial Numbers Setup Quick-Dial NumbersStoring Numbers for Easy Dialling SPEED-DIAL? # Enter & SET Storing Speed Dial Numbers 01BROTHER 1.CHANGE 2.QUIT Setting Up Groups for BroadcastingChanging One Touch Speed Dial Numbers Select ONE-TOUCH Setup Groupgo Enter & SET One Touch Dialling Telephone Voice OperationMaking Voice Calls with an External Telephone Manual Dialling with an External Telephone Searching Telephone Index Speed DiallingPause On Hook Dialling Tone/Pulse Fax/Tel F/T ModeChain Dialling Tel Key Erase ALL DOC? 1.YES 2.NO Setting Fax StorageRemote Fax Options FAX Storageoff Select & SET FAX Fwdon Select & SET Changing the Remote Access CodeFax Forwarding Programming a Fax Forwarding Number Long beep--Fax messages No long beep--No messages UsingYour Remote Access CodeRemote Commands Remote Retrieval Fax/Tel F/T--Press2 Turn Fax Storage ON--Press6Fax messages--Press1 Retrieving Fax Messages Retrieving the Memory Status List Changing the Fax Forwarding Number Printing Reports Machine Settings and JournalSetup RECEIVE, Setup SEND, Print REPORTS, Remote FAX OPT Transmission Verification Xmit Report To Print a Report Journal Period Journal PeriodOrder Form A P T E R T E N Making Copies UsingYour Machine as a Copier Stacking Multiple Copies Copy ContrastMaking a Single Copy Making Multiple Copies Memory Full P.01 Press Stop KEY Sorting Multiple CopiesIf You Get a Memory Full Message Reducing and Enlarging Copies Copying a Photograph Using Brother Machine withYour PC Setting Up Machine Computer to Work Together Computer Requirements BeforeYou Install Multi-Function Link Unimessage ProPage Insert the MFL Unimessage Pro CD-ROM into your CD-ROM drive Installing Brother Software Using a USB Cable Select Specify a location and click Next A P T E R T W E L V E Select Specify a location and click Next H a P T E R T W E L V E Page H a P T E R T W E L V E Page Installing Brother Printer Driver Using USB Cable Page Select Brusb USB Printer Port and click Next For Windows 95/98 and Windows NT Workstation Version Installing True Type Fonts Software/Drivers Software for your MFC-9650/ FAX-8750P Connecting Brother Machine to PC Using Parallel Cable Double shielded Cable tie Installing the Software/Drivers under Windows for MFC-9650 If you are using Windows NT Workstation Version Installing FAX-8750P Printer Driver If you are using Windows 95 or Remote Printer Console Main Program Installing the Maintenance Utility on MS-DOSHow to Use the MFC withYour DOS Application Software What Does the Remote Printer Console Do? Printer Status Monitor Program Installing the Remote Printer Console Running the Remote Printer Console Main Program Alternate Printer Emulation Support Using Machine As a PrinterSpecial Printing Features Windows Printing Paper Cassette Printing FromYour PCBi-directional Parallel Interface Enhanced Memory Management Loading One Sheet of Paper Two-Sided Printing Manual Duplexing Manual Feed Press FF/CONT Loading more than One Sheet of Paper Printing on Thicker Paper and Card Stock Face Down Output Bin Simultaneous Printing/Faxing FF/Cont Key Test/Reset KeyPrinter Operation Keys For MFC-9650 Only On/Off Line Key Printing the Internal Font List Printing the Print Configuration ListRestoring Factory Default Settings Printer Menu Functions Paper Type Paper Size Acceptable Paper H a P T E R T H I R T E E N For the Fax Optional AccessoriesMemory Board Optional Memory for the Fax Operations Network LAN Board For MFC-9650 and FAX-8750P Only Optional PaperTray Information Important Safety Instructions H a P T E R F I F T E E N Atención IEC 825 Specification Disconnect device For Your SafetyRadio Interference For 220-240 V Model Only IEC 825 Laser Class Error Messages Troubleshooting H a P T E R S I X T E E N Troubleshooting a N D M a I N T E N a N C E Printer Jam Document Jam Paper is Jammed near the Drum Unit Paper is Jammed in the Multi-purpose Paper Cassette Paper is Jammed in the Fuser Unit Difficulty Suggestions IfYou Are Having Difficulty withYour Machine Sending Faxes Handling Incoming Calls DOS Setup You may fix this by wiping the scanner windows with a Temperatures, etc. may cause this condition to occur. Make Bi-directional Parallel Ports nibble and byte modes Brother HL-6/6V/10h/630series/660series/960/1260/ WL-660 HP LaserJet series II, IID, IIP, IIP+, III, Iiid or Iiip Lexmark WinWriter HP LaserJet 4 PlusNEC SuperScript 610/660 Epson ActionLaser 1100/1400 Graphics or Text is Missing when the Document is Printed Packing and Shipping the Machine Troubleshooting a N D M a I N T E N a N C E Cleaning the Scanner Regular Maintenance Cleaning the Printer Cleaning the Drum Unit Replacing the Toner Cartridge Toner Empty Indicator Steps for Replacing Toner Cartridge Troubleshooting a N D M a I N T E N a N C E Drum Unit Toner Cartridge Drum Life REMAINING###% Drum Life Considerations forYour Brother Fax Machine Replacing the Drum Unit Lock Lever Replace DRUM? 1.YES 2.NO Specifications Printer Specifications Electrical and Environment Parallel Interface Specifications For MFC-9650 FAX-8750P Only HP mode Symbol SETS/CHARACTER Sets H a P T E R S E V E N T E E N Glossary L O S S a R Y O S S a R Y L O S S a R Y Index Installing Multi-Function Link Safety Instructions N D E 175 176 Declaration of Conformity UK/IRE