Brother MFC-9650, FAX-8350P owner manual IfYou Are Having Difficulty withYour Machine, Suggestions

T R O U B L E S H O O T I N G A N D M A I N T E N A N C E 139

Display

Printing and

Receiving

Faxes

Phone Line or Connections

IfYou Are Having Difficulty withYour Machine

If you think there is a problem with your machine, make a copy first. If the copy looks good, the problem is probably not your machine. Check the table below and follow the troubleshooting tips.

DIFFICULTY	SUGGESTIONS
The screen does not	If your machine is set to Power Save Mode ON, the date and
display the date and time.	time is not displayed while your machine is idle, to display
	date and time continuously turn Power Save Mode to OFF.
Condensed print and	If your copy looks good, you probably had a bad connection,
horizontal streaks/top and	with static or interference on the phone line.
bottom of sentences are	If a copy looks worse, then call your Brother dealer for
cut off.	service.
Vertical streaks/black	Sometimes you may see vertical streaks/black lines on the
lines appear on the fax you	faxes you receive. Either your machine’s primary corona
receive	wire for printing may be dirty, or the sending party’s fax
	scanner may be dirty. Clean your primary corona wire, or
	ask the sender to make a copy to see if the problem is with
	the sending machine. Try receiving from another fax
	machine. If the problem continues, call Brother dealer for
	service.
Machine “hears” voice as	If your machine is set to Fax Detect ON, and it answers
CNG tone	voice calls by trying to receive a fax, try turning Fax Detect
	to OFF.
Horizontal streaks	You may get a fax with horizontal streaks or with missing
	lines. Usually this is caused by a poor telephone connection.
	Ask the other party to send the fax again.
Dialling does not work	Check for a dial tone. Change TONE/PULSE setting (see
	chap. 4). Check all line cord connections. Check power cord
	connection. Send a manual fax by lifting the external
	telephone’s handset, and dialling the number. Wait to hear
	fax receiving tones before pressing Start.
The machine does	Make sure the machine is in the correct receiving mode for
not answer when called	your setup (either Fax, Fax/Tel (F/T) or TAD). Check for
	dial tone. If possible, call your machine to hear it answer. If
	there is still no answer, check the telephone line cord
	connection. If there is no ringing when you call your
	machine, call your Telephone Company to check the line.
No dial tone on the external	Lifting the external phone’s handset ––OR–– press any dial
telephone’s handset	pad key then Start. If you hear no dial tone, check
	telephone line cord connections at the machine and wall
	socket. Check that the external telephone is connected to the
	machine correctly. Test the wall socket with another single
	line telephone. If no dial tone on the wall outlet, call your
	Telephone Company.