Manuals / Canon / Computer Equipment / Fax Machine

Canon B180C, B160 manual Solutions to

Models: B180C B160

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9	SOLUTIONS TO
	COMMON
	PROBLEMS
	Clearing jams	9-2
	Clearing jams	9-2
	Jams in the Automatic Document Feeder (ADF)	9-2
	Jams in the multi-purpose tray	9-3
	Periodic cleaning	9-4
	Cleaning the exterior of the fax	9-4
	Cleaning the interior of the fax	9-4
	Testing and cleaning the BJ cartridge print head	9-7
	Replacing the BJ cartridge	9-8
	Troubleshooting	9-11
	Paper feeding problems	9-11
	Faxing problems	9-12
	Copying problems	9-16
	Telephone problems	9-16
	Print quality problems	9-17
	General problems	9-17
	LCD messages	9-18
	In case of a power failure	9-23
	During a power failure	9-23
	Memory clear report	9-23

SOLUTIONS TO COMMON PROBLEMS

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Contents

C S I M I L E S Page Table of Contents Iii Other features Restricting use of the faxPeriodic cleaning TroubleshootingLCD messages Case of a power failure Specifications IndexCopyright Vii Using this guideCustomer support Viii Important safety instructionsHandling and maintenance Power supply LocationPage Setting UP Testing the faxUnpacking Removing the shipping materials UnpackingTabs of the support into the slots above the ADF Assembling the faxAttaching components Making connections Page Connecting the AC power cord Setting the language and countryMaking connections Rear of the faxInstalling the BJ cartridge GuidelinesInstalling the BJ cartridge in your fax Installing the BJ cartridgeMake sure the fax is plugged Cover tab. see pBJ cartridge into the cartridge holder Paper guidelines Loading paperSelecting the right kind of paper Loading paper in the multi-purpose tray To m leftPress Cartridge Size of your paper bSetting the TEL Line Type Dialling through a switchboard PBX Use u or d to select R-KEY SettingDialling through a switchboard PBX Switching systemUse u or d to select PBX If you chose Prefix in stepTesting the fax Preparing To USE Your FAX Main components of your fax Fax controls the operation panel LCDFAX-B180C FAX-B160Guidelines for entering numbers, letters, and symbols Switching between number and letter modes Lowercase letter mode aContinue entering other letters using the numeric buttons Entering lettersEntering symbols Guidelines for entering numbers, letters, and symbolsCorrecting mistakes Entering numbersIdentifying your documents Registering sender informationPersonalising your fax Press Set three times Setting the date and timeRegistering sender information Numeric buttons Registering your fax/telephone number and nameUse u or d to select Unit Telephone # Canona Registering one-touch speed dialling numbers and names Use u or d to select TEL RegistrationRegistering one-touch speed dialling numbers and names Start from step Registering coded speed dialling numbers and namesUse u or d to select Coded Speed DIAL. Press Set Use u or d to select Group DIAL. Press Set Registering group dialling numbers and namesUse u or d to select TEL REGISTRATION. Press Set Coded Dial A21= Registering group dialling numbers and names From stepAutomatic dialling Switching temporarily to tone dialling Special diallingLong-distance dialling Confirming a dial tonePage Handling Documents Types of documents you can scan Problem documentsPreparing documents Loading documents DocumentProblems with multipage documents Adding pages to the documentHandling Paper Loading paper Paper requirementsPrintable area Making Copies Copying documentsCopying documents Sending Documents Adjusting the quality of your documents Setting the scanning resolutionSetting the scanning contrast Preparing to send a documentSending methods Memory sending see pManual sending see p Preparing to send a documentDialling methods Regular diallingOne-touch speed dialling see p Coded speed dialling see pSending documents Memory sendingDocument Feeder ADF Dial the receiving party’s fax numberManual sending Lift the handset or press Hook and dialReceiving party’s fax number Their fax. Press Start and hang upMessages displayed during sending Sending documentsCancelling sending Cancelling memory sendingCancelling manual sending Press to cancel sendingRedialling when the line is busy Cancelling manual rediallingWhat is automatic redialling? Manual rediallingCancelling automatic redialling Setting the options for automatic rediallingPress to cancel redialling Wait until the fax begins rediallingRedialling when the line is busy Use u or d to select TX SettingsUse u or d to select Auto Redial Times you want the fax to redialSequential broadcasting Sending a document to more than one locationPrinting a document in memory Documents stored in memoryPrinting a list of documents in memory Press to delete the document Deleting a document from memoryUse u or d to select Delete Document Delayed sending Press TimerUsing the numeric buttons Enter the receiving party’s fax numberCancelling delayed sending Use u or d to select Delete FileDelayed sending Press to delete the filePage Cancelling receiving Receiving restriction Different ways to receive a documentReceive Mode Main Use Operation Requirements Details Different ways to receive a documentReceiving documents automatically FAX only Mode Setting FAX only ModeSetting Fax/Tel mode Different ways to receive a documentWhat happens when Fax/Tel mode is selected Setting the options for Fax/Tel modeHandset Use u or d to select RX SettingsUse u or d to select FAX/TEL Auto SW Setting ends and the fax returns to standby mode Receiving documents manually Manual Mode Setting Manual ModeReceiving a document manually Check that Manual is displayed on the LCD See aboveIf you hear a person’s voice If you hear a slow beep toneSetting ANS.MACHINE Mode Using your fax with an answering machineReceiving documents while performing other tasks Other featuresReceiving documents in memory when a problem occurs Other features Polling to receive documentsPress Polling PollCancelling receiving Press to cancel receivingReceiving restriction If you selected OFF in stepUse u or d to select RX Restriction Use u or d to select on or OFFIf you selected on in step Use u or d to select the receiving conditionsActivity Reports Selecting a menu Activity reportsSelecting a menu Select the menu you wantUser Settings Selecting a menuReport Settings RX Settings System Settings How to print a report Activity reportsPress Report Want to printActivity report One-touch speed dialling list Coded speed dialling listGroup dialling list Activity reportsUser’s data list Doc. memory listTX Transmission report Slerexe Company LimitedRX Reception report Multi TX/RX Transaction reportRestricting use of the fax Locking the faxFollow steps 1 to 3 on p Changing the access passwordUse u or d to select on Press Set Cancelling the restriction setting Restricting use of the faxPress Set four times Use u or d to select OFFPage Solutions to Clearing jams Jams in the Automatic Document Feeder ADFFax as shown Jams in the multi-purpose trayClearing jams Periodic cleaning Cleaning the exterior of the faxCleaning the interior of the fax Cleaning inside the printer coverCleaning the scanner components Periodic cleaningReconnect the power cord Gently pulling it towards you Clean these componentsPanel Shaded surrounding the separation rollerPrinting the nozzle check pattern Testing and cleaning the BJ cartridge print HeadPress Cleaning Replacing the BJ cartridge Cleaning the BJ cartridge print headUse u or d to select Head Cleaning To Common Problems Cartridge Protective cap a and tape bWith the label facing outwards, insert Troubleshooting Paper feeding problemsDocuments sent from the fax are spotted or dirty Faxing problemsYou cannot send a document Cannot send using Error Correction Mode ECM Errors occur frequently while sendingTroubleshooting Cannot receive a document automaticallyCannot receive a document manually Print quality is poorCannot receive using Error Correction Mode ECM Errors occur frequently while receivingFaxes do not print Fax images print blotched or unevenCopying problems Telephone problemsPrint quality problems General problemsFax has no power Fax will not print reportsMessage Error Code Cause Action LCD messagesLCD messages Message Error Code Cause Action Cartridge JammedClear Paper JAM ECM TX Nnnn Memory clear report Case of a power failureDuring a power failure Page Appendix Options Package contents Optional handsetPlugs Optional handsetCovers on the left side of the fax Maintaining your handset Specifications Page Index ECM RX Manual Mode Printer Settings RX Restriction Volume Control setting