Solutions to | Canon B180C, B160 guide

9	SOLUTIONS TO
	COMMON
	PROBLEMS
	Clearing jams	9-2
	Clearing jams	9-2
	Jams in the Automatic Document Feeder (ADF)	9-2
	Jams in the multi-purpose tray	9-3
	Periodic cleaning	9-4
	Cleaning the exterior of the fax	9-4
	Cleaning the interior of the fax	9-4
	Testing and cleaning the BJ cartridge print head	9-7
	Replacing the BJ cartridge	9-8
	Troubleshooting	9-11
	Paper feeding problems	9-11
	Faxing problems	9-12
	Copying problems	9-16
	Telephone problems	9-16
	Print quality problems	9-17
	General problems	9-17
	LCD messages	9-18
	In case of a power failure	9-23
	During a power failure	9-23
	Memory clear report	9-23

9

SOLUTIONS TO COMMON PROBLEMS

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Canon B180C, B160 manual Solutions to

Contents

C S I M I L E S Page Table of Contents Iii Other features Restricting use of the fax Periodic cleaning TroubleshootingLCD messages Case of a power failure Specifications Index Copyright Vii Using this guideCustomer support Viii Important safety instructionsHandling and maintenance Power supply LocationPage Setting UP Testing the fax Unpacking Removing the shipping materials Unpacking Tabs of the support into the slots above the ADF Assembling the faxAttaching components Making connections Page Connecting the AC power cord Setting the language and countryMaking connections Rear of the fax Installing the BJ cartridge Guidelines Installing the BJ cartridge in your fax Installing the BJ cartridgeMake sure the fax is plugged Cover tab. see p BJ cartridge into the cartridge holder Paper guidelines Loading paperSelecting the right kind of paper Loading paper in the multi-purpose tray To m leftPress Cartridge Size of your paper b Setting the TEL Line Type Dialling through a switchboard PBX Use u or d to select R-KEY Setting Dialling through a switchboard PBX Switching systemUse u or d to select PBX If you chose Prefix in step Testing the fax Preparing To USE Your FAX Main components of your fax Fax controls the operation panel LCD FAX-B180C FAX-B160 Guidelines for entering numbers, letters, and symbols Switching between number and letter modes Lowercase letter mode aContinue entering other letters using the numeric buttons Entering letters Entering symbols Guidelines for entering numbers, letters, and symbolsCorrecting mistakes Entering numbers Identifying your documents Registering sender informationPersonalising your fax Press Set three times Setting the date and timeRegistering sender information Numeric buttons Registering your fax/telephone number and nameUse u or d to select Unit Telephone # Canona Registering one-touch speed dialling numbers and names Use u or d to select TEL Registration Registering one-touch speed dialling numbers and names Start from step Registering coded speed dialling numbers and namesUse u or d to select Coded Speed DIAL. Press Set Use u or d to select Group DIAL. Press Set Registering group dialling numbers and namesUse u or d to select TEL REGISTRATION. Press Set Coded Dial A21= Registering group dialling numbers and names From step Automatic dialling Switching temporarily to tone dialling Special diallingLong-distance dialling Confirming a dial tonePage Handling Documents Types of documents you can scan Problem documentsPreparing documents Loading documents Document Problems with multipage documents Adding pages to the document Handling Paper Loading paper Paper requirementsPrintable area Making Copies Copying documents Copying documents Sending Documents Adjusting the quality of your documents Setting the scanning resolutionSetting the scanning contrast Preparing to send a document Sending methods Memory sending see pManual sending see p Preparing to send a document Dialling methods Regular diallingOne-touch speed dialling see p Coded speed dialling see p Sending documents Memory sendingDocument Feeder ADF Dial the receiving party’s fax number Manual sending Lift the handset or press Hook and dialReceiving party’s fax number Their fax. Press Start and hang up Messages displayed during sending Sending documents Cancelling sending Cancelling memory sendingCancelling manual sending Press to cancel sending Redialling when the line is busy Cancelling manual rediallingWhat is automatic redialling? Manual redialling Cancelling automatic redialling Setting the options for automatic rediallingPress to cancel redialling Wait until the fax begins redialling Redialling when the line is busy Use u or d to select TX SettingsUse u or d to select Auto Redial Times you want the fax to redial Sequential broadcasting Sending a document to more than one location Printing a document in memory Documents stored in memoryPrinting a list of documents in memory Press to delete the document Deleting a document from memoryUse u or d to select Delete Document Delayed sending Press TimerUsing the numeric buttons Enter the receiving party’s fax number Cancelling delayed sending Use u or d to select Delete File Delayed sending Press to delete the filePage Cancelling receiving Receiving restriction Different ways to receive a document Receive Mode Main Use Operation Requirements Details Different ways to receive a document Receiving documents automatically FAX only Mode Setting FAX only ModeSetting Fax/Tel mode Different ways to receive a document What happens when Fax/Tel mode is selected Setting the options for Fax/Tel mode Handset Use u or d to select RX SettingsUse u or d to select FAX/TEL Auto SW Setting ends and the fax returns to standby mode Receiving documents manually Manual Mode Setting Manual ModeReceiving a document manually Check that Manual is displayed on the LCD See above If you hear a person’s voice If you hear a slow beep tone Setting ANS.MACHINE Mode Using your fax with an answering machine Receiving documents while performing other tasks Other featuresReceiving documents in memory when a problem occurs Other features Polling to receive documentsPress Polling Poll Cancelling receiving Press to cancel receiving Receiving restriction If you selected OFF in stepUse u or d to select RX Restriction Use u or d to select on or OFF If you selected on in step Use u or d to select the receiving conditions Activity Reports Selecting a menu Activity reports Selecting a menu Select the menu you want User Settings Selecting a menu Report Settings RX Settings System Settings How to print a report Activity reportsPress Report Want to print Activity report One-touch speed dialling list Coded speed dialling listGroup dialling list Activity reports User’s data list Doc. memory list TX Transmission report Slerexe Company Limited RX Reception report Multi TX/RX Transaction report Restricting use of the fax Locking the fax Follow steps 1 to 3 on p Changing the access passwordUse u or d to select on Press Set Cancelling the restriction setting Restricting use of the faxPress Set four times Use u or d to select OFFPage Solutions to Clearing jams Jams in the Automatic Document Feeder ADF Fax as shown Jams in the multi-purpose trayClearing jams Periodic cleaning Cleaning the exterior of the faxCleaning the interior of the fax Cleaning inside the printer cover Cleaning the scanner components Periodic cleaningReconnect the power cord Gently pulling it towards you Clean these components Panel Shaded surrounding the separation roller Printing the nozzle check pattern Testing and cleaning the BJ cartridge print HeadPress Cleaning Replacing the BJ cartridge Cleaning the BJ cartridge print headUse u or d to select Head Cleaning To Common Problems Cartridge Protective cap a and tape b With the label facing outwards, insert Troubleshooting Paper feeding problems Documents sent from the fax are spotted or dirty Faxing problemsYou cannot send a document Cannot send using Error Correction Mode ECM Errors occur frequently while sendingTroubleshooting Cannot receive a document automatically Cannot receive a document manually Print quality is poor Cannot receive using Error Correction Mode ECM Errors occur frequently while receivingFaxes do not print Fax images print blotched or uneven Copying problems Telephone problems Print quality problems General problemsFax has no power Fax will not print reports Message Error Code Cause Action LCD messages LCD messages Message Error Code Cause Action Cartridge Jammed Clear Paper JAM ECM TX Nnnn Memory clear report Case of a power failureDuring a power failure Page Appendix Options Package contents Optional handset Plugs Optional handsetCovers on the left side of the fax Maintaining your handset Specifications Page Index ECM RX Manual Mode Printer Settings RX Restriction Volume Control setting