If You Can not Solve the Problem

If you have a problem with your machine and you can not solve it by referring to the information in this chapter and in the User’s Guide, contact your local authorised Canon dealer or the Canon Help Desk.

Canon’s support personnel are trained in the technical support of Canon’s products and should be able to help you with your problem. The details on contacting your local authorised Canon dealer or the Canon Help Desk

→User’s Guide.

Troubleshooting

9-7

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Canon FAX-L400 manual If You Can not Solve the Problem

Contents

FacsimileFacsimile GuideGuide Trademarks Using Your DocumentationCopyright Set-up Guide Quick Reference Guide User’s Guide Model Name H12257 FAX-L400 Contents Receiving Faxes Appendix Specifications Type Conventions Used in This Guide → User’s Guide Operation Panel IntroductionCustomer Support One-touch Panel Closed Hook Key Alarm indicator Fax Resolution KeyUse/Memory indicator Stop/Reset Key One-touch Panel Opened Receive Mode KeyDelayed Transmission Key Memory Reference Key Standby Display Methods of Registering Information in the Machine Guidelines for Entering Letters, Symbols, and NumbersRegistering Information Entering Letters Continue entering other letters using the numeric keysEntering Symbols Correcting a Mistake Press T to switch to number mode Press the numeric keyContinue entering other numbers using the numeric keys What is Sender Information? Registering Sender Information Entering the Date and Time Use 4 -or e + to select 7.TIMER SettingsPress Stop/Reset to return to standby display Press Additional Functions Use 4 -or e + to select 4.FAX Settings → press OK four times Registering Your Fax/Telephone Number and Name Use 4 -or e + to select 8.PRINT Lists → press OK twice Setting the Telephone Line Type Use 4 -or e + to select 2.TEL Line Type → press OK Use 4 -or e + to select 6.R-KEY Setting → press OK Dialling Through a SwitchboardUse 4 -or e + to select 4.FAX Settings → press OK twice Use 4 -or e + to select PBX → press OK If you selected Prefix in step If you selected Hooking in stepPress OK Press Redial/Pause to enter a pause → press OK Speed Dialling Methods What is Speed Dialling?Speed Dialling One-touch Speed Dialling Registering Numbers for One-touch Speed Dialling Changing/Deleting a One-touch Speed Dialling Entry To change a one-touch speed dialling entry Use 4 -or e + to select 5.ADD. Registration → press OK Coded Speed DiallingRegistering Numbers for Coded Speed Dialling Use 4 -or e + to select 2.CODED SPD Dial → press OK Press OK Press Stop/Reset to return to standby display Changing/Deleting a Coded Speed Dialling Entry To change a coded speed dialling entry Use 4 -or e + to select 3.GROUP Dial → press OK Group DiallingCreating Groups To register a group under a one-touch speed dialling key To enter a destination registered for coded speed dialling Use 4 -or e + to select 8.PRINT Lists → press OK Speed Dialling ListsPrinting Speed Dialling Lists Use 4 -or e + to select 2.SPEED Dial List → press OK One-touch List Coded Dial List Press 4 -for YES Cancelling the Printout ListUse 4 -or e + to select 3.CANCEL Report → press OK Group Dial ListPage Sending Faxes Adjusting the Quality of Your FaxesSetting the Scanning Resolution Preparing to Send a Fax Press FAX → Fax Resolution to select the resolution When the Fax Number is Registered in the Machine Setting the Scanning DensityWhen the Fax Number is Not Registered in the Machine Dialling Methods Regular Dialling One-touch Speed Dialling Coded Speed Dialling Group Dialling Press 4 -or e + to display the other names Directory DiallingPress Directory Sending Methods Press FAX to set to Fax modeUsing the ADF Memory Sending Press Function → Book Sending Using the Platen GlassPress Start to begin scanning for sending Press 4 -or e + to select the document size Press Start to begin scanning Press Stop/Reset → OK Cancelling SendingCancelling Memory Sending Press Stop/Reset Cancelling Automatic Redialling Redialling When the Line is BusyCancelling Manual Redialling Manual Redialling One-touch speed dialling Sequential BroadcastingSending a Document to More Than One Destination Coded speed dialling Press Start Regular diallingRedialling Delayed Sending Press Function → Delayed Transmission Press System Monitor Confirming Transmission Status and Sending ReservationConfirming Transmission Status Confirming Sending Result and Reservation Press 4 -or e +, to select 2.TX/RX Result → press OK Press Function Press Memory Reference → OK Documents Stored in MemoryPrinting a List of Documents in Memory Use 4 -or e + to select 3.RESEND Document → press OK Resending a Document in MemoryPress Function → Memory Reference Enter the fax number Printing a Document in Memory Use 4 -or e + to select 3.PRINT Document → press OK Press 4 -to delete the document Deleting a Document from MemoryUse 4 -or e + to select 4.DELETE Document → press OK Page Receiving Faxes Different Ways to Receive a Fax Setting the Receive Mode Press Receive Mode until the mode you want appears Setting the Options for FaxTel Mode What Happens When FaxTel Mode is Selected Use 4 -or e + to select 2.FAX/TEL OPT.SET → press OK twice Use 4 -or e + to select 4.FAX Settings → press OKUse 4 -or e + to select 4.RX Settings → press OK Use 4 -or e + to select Receive or Disconnect → press OK If you hear a slow beep tone or silence Receiving Faxes ManuallyIf you hear a person’s voice Press 4 -to cancel receiving Receiving Faxes in Memory When a Problem OccursCancelling Receiving Receiving Faxes While Performing Other Tasks Before You Use Polling Receiving Using PollingWhat Is Polling? Dial the other party’s number Polling Other Fax Machines to Receive a DocumentUse 4 -or e + to select 2.POLLING RX → press OK Before You Can Be Polled to Send Setting Up Polling SendingSetting Up a Polling Box Use 4 -or e + to select 3.ERASE After TX → press OK Use 4 -or e + to select 2.PASSWORD → press OKPress Stop/Reset to return to the Standby display Press Function → Polling Scanning a Document into the Memory for Polling SendingPlace your documents on the machine Changing the Polling Box Settings Use 4 -or e + to select 2.CHANGE Data → press OK Deleting a Polling Box Use 4 -or e + to select 3.DELETE File → press OKPage Special Dialling Special FeaturesUse the numeric keys to dial the international access code Dialling an Overseas Number With Pauses Pause at the end of a number P is fixed to 10 seconds Switching Temporarily to Tone Dialling Press Function → D.T. for dial tone detection Dialling Through a SwitchboardConfirming a Dial Tone Continue with the operation you are performing Enabling Restriction of Your Machine Use 4 -or e + to select 7.SYSTEM Settings → press OKRestricting Use of Your Machine Use 4 -or e + to select 2.LOCK Phone → press OK Cancelling Restriction of Your Machine Reports and Lists Summary of Reports and Lists Press Function → Report Use 4 -or e + to select 1.ACTIVITY Report → press OK TX Transmission Report Slerexe Company Limited RX Reception Report Multi TX/RX Transaction Report Troubleshooting LCD Messages You can not send a fax Faxing ProblemsSending Problems Faxes sent from the machine are spotted or dirty Can not send using Error Correction Mode ECMErrors occur frequently while sending Can not receive a document manually Receiving ProblemsCan not receive a fax automatically Print quality is poor Can not receive a fax using Error Correction Mode ECMErrors occur frequently while receiving Faxes do not print You can not dial Telephone ProblemsIf a Power Cut Occurs Telephone disconnects while you are talking If You Can not Solve the Problem Page Understanding the Additional Functions Setting the Additional FunctionsAccessing the Additional Functions Use 4 -or e + to select the submenu you want to change Menu Descriptions 10-2 10-3 FAX Settings 10-4 10-5 10-6 10-7 10-8 Delete File Selects the country where you are using your machine 10-9 ADD. Registration 10-10 Print Lists 10-11 10-12 Telephone SpecificationsFacsimile Page Index Document Memory List Memory Clear Report Redial Standard Memo Memo Memo 33126U.S.A