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Cisco ME 3400 EthernetAccess Switch SoftwareConfiguration Guide
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Preface Obtaining Technical Assistance

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you might have identified a
vulnerability in a Cisco product, contact PSIRT:
•Emergencies—security-alert@cisco.com
An emergency is either a condition in which a system is under activ e att ack or a co ndition f or whi ch
a severe and urgent security vulnerability should be reported. All other conditions are considered
nonemergencies.
•Nonemergencies—psirt@cisco.com
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive
information that you send to Cisco. PSIRT can work from encrypt ed informa tion that is compatible with
PGP versions 2.x thr oug h 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence
with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page
at thisURL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco
Technical Support & Documentation website on Cisco.com features extensive online support resources.
In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Cen ter ( TAC)
engineers provide telephone support. If you do not have a valid Cisco servi ce c ontra ct , con t act your
reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online docum en ts a nd tools for
troubleshooting and resolving technical issues with Cisco produc ts and te chnol og ies. T he we bsite is
available 24 hours a day, at thisURL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user
ID and password. If you have a valid service contract but do not have a user ID or password, yo u c an
register at thisURL:
http://tools.cisco.com/RPF/register/register.do