Submitting a Service Request | Cisco Systems PRP-1=, PRP-1/R=

Obtaining Technical Assistance

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Note Use the Cisco Product Identification Tool to locate your product serial number before submitting a request for service online or by phone. You can access this tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link, clicking the All Tools (A-Z)tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

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Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended

	Performance Route Processor Installation and Configuration Guide
88	OL-11656-01

Image 88

Cisco Systems PRP-1=, PRP-1/R=, PRP-2=, PRP-2/R= manual Submitting a Service Request

Contents

Document Contents Router Information Important InformationSupported Platforms Cisco IOS Software Requirements PRP Redundancy Hardware Revision Requirements Output from a later software release would be as follows Product Overview Related Documentation PRP Functions Shows the front panel view of the PRP-2 PRP Components Cisco IOS Software Storage PRP Hardware Components PRP-1 Horizontal Orientation PRP-2 Horizontal Orientation Type Size Quantity Description Location Program boot imageMB fixed Secondary CPU cache memory functions Sdram Flash Memory PRP LEDsStatus LEDs Following LEDs are used on the PRP Cisco IOS System Error Messages publications Display LEDs Soft Reset Switch Flash Disk Slots Ethernet Ports Asynchronous Serial PortsHard Disk Drive Safety Guidelines Preparing for InstallationCompact Flash Disk Preventing Electrostatic Discharge Required Tools and Equipment Removing and Installing a PRPWorking with Electrical Equipment Removing a PRP Illustrates the PRP installed in a chassis Ejector Levers Shows the ejector levers in detail Installing a PRP Removing and Installing a PRP Checking the Installation PRP Boot Process Starting the System and Observing Initial Conditions Rommon for this PRP is enabled and recognized by the system Cisco IOS is enabled and this PRP is the active PRPCisco IOS is enabled and this PRP is in standby mode LED Display Description Checking the Installation Checking the Installation Verifying Interface Status Upgrading to the PRP ETH Bits Upgrading to the PRP Without Rebooting the Router Router# show redundancy Router# dir disk1 SSO or RPR+ mode because the RPs are running the same image Is correct, continue with StepAnother disk or at another location Prompted to abort the copy, type n Upgrading to the PRP Upgrading to the PRP Upgrading to the PRP Upgrading to the PRP Upgrading to the PRP With Rebooting the Router Verify the disk contents using the dir disk1 command Upgrading to the PRP Use the command upgrade rom-monitor slot rp-slot Differentiating Between PRP-1 and PRP-2 0x10 Configuring an Ethernet Interface Configuring Interfaces on the PRPEthernet Interface Receptacles, Cables, and Pinouts RJ-45 receptacle Category 5 UTP cable with plug Ethernet Port Pin Signal Description Crossover Cable Pinout for Connecting Two PRPs Parameter RJ-45 Lists Ieee 802.3u physical characteristics for 100BASE-TXParameter Ethernet Interface Cable Connection Procedure Configuring the Ethernet Interfaces Using the Ethernet Port on the PRP Using Configuration Mode to Configure an Ethernet Interface Configuring the Console Interface Console and Auxiliary Port Connections Configuring the Auxiliary Interface Signal Input/Output Description Understanding the Software Configuration Register Description of the Software Configuration Register Additional Configuration and Maintenance Tasks Defines the bits in the software configuration register Bit Number Hexadecimal Value Meaning/Function Boot Field Meaning Boot Field SettingsDescribed in Table Configuring the Software Configuration Register Command Purpose Bits in the Software Configuration Register Action/Filename Bit Data Transmission Rate bps Address net host9600 4800 1200 2400 Using Flash Disks in the PRP About Flash Disks Removing and Installing a Flash Disk in the PRP Product Number Installing and Removing a Flash Disk Installing a Flash Disk Working with Flash Disks Booting from a Flash Disk Boots the named file from the Flash disk in slot Removing and Installing a Compact Flash Disk Removing the CF from the PRP-2 Board Removing and Installing a Hard Disk Drive Installing the Hard Disk Drive Recovering a Lost Password Initialize the router by entering the i command as follows Step Upgrading PRP Memory Locations of PRP Components and Memory GB Dimm U15 512 MB MB Dimm U15 MEM-PRP-512= MB DIMMs U15 and U18GB DIMMs U15 and U18 Removing a Dimm Cisco Product Number Dimm Modules Sdram Dimm Sockets Dimm Socket with Dual Release Levers Installing a Dimm Handling a Dimm Regulatory, Compliance, and Safety Information Checking the Dimm Installation Electromagnetic Compatibility Regulatory Statements Translated Safety Warnings and Agency ApprovalsFCC Class a Compliance Canada Europe EU Regulatory, Compliance, and Safety Information Vcci Class a Notice for Japan Class a Notice for Korea Cisco.com Obtaining DocumentationProduct Documentation DVD Cisco Product Security Overview Documentation FeedbackOrdering Documentation Reporting Security Problems in Cisco Products For emergencies only security-alert@cisco.com Obtaining Technical Assistance Product Alerts and Field NoticesCisco Technical Support & Documentation Website Submitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and Information Obtaining Additional Publications and Information OL-11656-01