Cisco Systems WRVS4400N manual My DSL service’s PPPoE is always disconnecting, Click Save Settings

Troubleshooting

My DSL service’s PPPoE is always disconnecting.

A

PPPoE is not actually a dedicated or always-on connection. The DSL ISP can disconnect the service after a period of inactivity, just like a normal phone dial-up connection to the Internet. There is a setup option to “keep alive” the connection. This may not always work, so you may need to re-establish connection periodically.

STEP 1 To connect to the router, go to the web browser, and enter http://192.168.1.1 or the IP address of the router.

STEP 2 Enter the password, if asked (default password is admin).

STEP 3 On the Setup > WAN menu, select the option Keep Alive, and set the Redial Period option at 20 (seconds).

STEP 4 Click Save Settings.

If the connection is lost again, follow steps 1 and 2 to re-establish connection.

I can’t access my e-mail, web, or VPN, or I am getting corrupted data from the Internet.

The Maximum Transmission Unit (MTU) setting may need to be adjusted. By default, the MTU is set at 1500. For most DSL users, it is strongly recommended to use MTU 1492. If you are having difficulties, perform the following steps:

STEP 1 To connect to the router, go to the web browser, and enter http://192.168.1.1 or the IP address of the router.

STEP 2 Enter the password, if asked (the default password is admin). STEP 3 Go to the Setup > WAN menu.

STEP 4 Look for the MTU option, and select Manual. In the Size field, enter 1492. STEP 5 Click Save Settings to continue.

If your difficulties continue, change the Size to different values. Try this list of values, one value at a time, in this order, until your problem is solved: 1462, 1400, 1362, and 1300.

Cisco WRVS4400N Wireless-N Gigabit Security Router with VPN Administration Guide 188