Dell 1900 Troubleshooting a SAS Controller Card or SAS RAID Controller Daughter Card

116 Troubleshooting Your System
d Verify that the SAS or SATA cables are securely seated in their connectors.
e Close the system. See "Closing the System" on page 48.
f Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists,
see "Getting Help" on page131.
Troubleshooting a SAS Controller Card or SAS RAID Controller
Daughter Card
NOTE: When troubleshooting a SAS RAID controller daughter card, also see the documentation for your operating
system and the SAS RAID controller daughter card.
Problem
• Error message indicates a problem with the SAS controller card or SAS RAID controller daughter card.
• SAS controller card or SAS RAID controller daughter card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page121.
2 Enter the System Setup program and ensure that the SAS controller card or SAS RAID controller
daughter card is enabled. See "Using the System Setup Program" on page33.
3 Restart the system and press the applicable key sequence to enter the configuration utility program:
• <Ctrl><C> for a SAS controller
• <Ctrl><R> for a SAS RAID controller daughter card
See the controller's documentation for information about configuration settings.
4 Check the configuration settings, make any necessary corrections, and restart the system.
If the problem is not resolved, continue to the next step.
5 Remove the bezel. See "Removing the Bezel" on page 46.
6 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
7 Open the system. See "Opening the System" on page 48.
8 Ensure that the controller card is firmly seated into the system board connector. If your system uses a
SAS controller expansion card, see "Installing an Expansion Card" on page57. If your system uses a
SAS RAID controller daughter card, see "SAS RAID Controller Daughter Card" on page92.