101, 102, 104, 105, 106, 107, 108, 110, 112, 113, 115 | Dell 1900

System Board (Service-Only Procedure)	97
Removing the System Board	97
Installing the System Board	99

4 Troubleshooting Your System

Safety First—For You and Your System	101
Start-Up Routine	101
Checking the Equipment	102
Troubleshooting IRQ Assignment Conflicts	102
Troubleshooting External Connections	102
Troubleshooting the Video Subsystem	103
Troubleshooting the Keyboard	103
Troubleshooting the Mouse	104
Troubleshooting Basic I/O Functions	104
Troubleshooting a Serial I/O Device	105
Troubleshooting a USB Device	105
Troubleshooting a NIC	106
Troubleshooting a Wet System	106
Troubleshooting a Damaged System	107
Troubleshooting the System Battery	108
Troubleshooting the Power Supply	108
Troubleshooting System Cooling Problems	109
Troubleshooting a Fan	109
Troubleshooting System Memory	110
Troubleshooting a Diskette Drive	112
Troubleshooting an Optical Drive	113
Troubleshooting an External SCSI Tape Drive	113
Troubleshooting a Hard Drive	115
Troubleshooting a SAS Controller Card or SAS RAID Controller
Daughter Card	116

6

Contents

Image 6

Dell 1900 101, 102, 104, 105, 106, 107, 108, Troubleshooting System Cooling Problems 109, 110, 112, 113, 115, 116

Contents

Dell PowerEdge 1900 Systems W . d e l l . c o m s u p p o r t . d e l l . c o m March Contents Baseboard Management Controller Configuration Removing and Installing the Cooling Shroud Fan Control Panel Assembly Service-Only Procedure Installing the Diskette Drive Into the Drive CarrierGeneral Memory Module Installation Guidelines Installing the Control Panel Assembly Contents 101 Troubleshooting System Cooling Problems 109Troubleshooting an External Scsi Tape Drive 113 102 117 Using Server Administrator Diagnostics 121Returning Items for Warranty Repair or Credit 133 Contents 118 134 136 Other Information You May Need About Your System Accessing System Features During Startup Front-Panel Features and Indicators Hard drives are in use Button Is on Immediately after the power button is pressedBe pressed using the end of a paper clip To the system Front-Panel Components Icon Description USB connectors Back-Panel Features and Indicators Optional NIC Indicator Codes Connecting External Devices Support E1114 Temp Ambient LCD Status MessagesE1000 FAILSAFE, Call E1116 Temp Memory E12nn XX PwrGd E122C CPU Power FaultE1211 Romb Batt E1229 E141C CPU Mismatch E1414 CPU # ThermtripE1418 CPU # Presence E141F CPU Protocol E1711 E161C PS # Input LostE1710 Channel Chk PCI Perr Slot # E2017 Timer Fail E2011 Mem Config ErrE2013 Shadow Bios Fail E2018 Prog Timer E2111 SBE Log Disable E201F Drac ConfigE2020 CPU Config E2021 Memory Solving Problems Described by LCD Status Messages Fully Buffered Dimm FBD System Messages Removing LCD Status Messages Failed Bios Update AttemptIs installed on system Board CPUs with different cache Diskette drive n seek Diskette subsystem resetError Remote Access Failure Gate A20 failure Configuration, ResourceManufacturing mode General failure No timer tick interrupt No boot device availableNo boot sector on hard drive Northbound merge error Error PCI Bios failed to installPlug & Play Configuration Read fault Requested sector not found Update loaded for Please run Setup programTimer chip counter Amount of system Diagnostics Messages Write fault Write fault on selected driveFirmware is not present Alert Messages About Your System Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program System Setup Options Using the System Setup ProgramMain Screen Main System Setup Program Screen Boot Sequence System Setup Program Options Description Memory InformationApplications when enabled. Disabled is the default Auto default CPU Information Screens Integrated Devices Screen Serial Communication Screen System Security Screen System and Setup Password Features Exit Screen Using the System Password Using the System Setup Program Using the Setup Password Entering the BMC Setup Module Disabling a Forgotten PasswordBaseboard Management Controller Configuration BMC Setup Module Options Installing System Components Recommended Tools Opening and Closing the System Removing the Bezel Installing the Bezel Opening the System Closing the System Cover latch Installing System Components Power Supply Removing the Power Supply Installing the Power Supply Cable retention clips Fans Removing and Installing a Fan Processor fan FAN2 Processor fan FAN3 Removing and Installing the Cooling Shroud Fan Fan connector on system board Fan bracket latch Installing System Components Removing and Replacing the Cooling Shroud Fan Expansion Cards Shows the relative locations of these expansion-card slots Installing an Expansion Card Card-edge guide Installing System Components Removing an Expansion Card Hard Drives Removing a Hard Drive Interface cable Installing a Hard Drive 11. Removing and Installing a Hard Drive Drive bay Screws Sataa connector Satab connector Installing System Components Installing System Components Board connector Hard drive activity system SAS1 connector Installing System Components SAS x connector Board connector Card battery connector Internal Tape Backup Unit Removing an Internal Scsi Tape Backup Unit Installing an Internal Scsi Tape Backup Unit Power cablePeripheral bay Installing System Components Optical Drive Removing an Optical Drive Installing an Optical Drive Diskette Drive Removing the Diskette Drive Diskette drive power cable Installing the Diskette Drive Into the Drive Carrier Installing the Diskette Drive System Battery Replacing the System Battery Negative side of connector Cooling Shroud Removing the Cooling Shroud Center fan bracket Chassis slot Installing System Components Latch Removing the Center Fan Bracket Installing the Cooling ShroudFan Brackets Replacing the Center Fan Bracket Memory Removing the Back Fan BracketReplacing the Back Fan Bracket 20. Dimm Sockets Installing System Components General Memory Module Installation Guidelines Non-Optimal Memory ConfigurationsMemory Sparing Support Installing Memory Modules Memory Mirroring Support Installing System Components Installing a RAC Card Removing Memory Modules Notch in card edge Activating the Integrated NIC TOE Microprocessor Replacing a Processor 23. Installing and Removing the Heat Sink Heat sink Socket-release lever Processor shield Installing System Components Replacing the SAS RAID Controller Daughter Card Battery SAS RAID Controller Daughter Card Cable Expansion-bay bracket Battery bay RAID battery Card ConnectorRemoving the SAS RAID Controller Daughter Card SAS RAID controller daughter RAID battery cable SAS RAID Installing the SAS RAID Controller Daughter Card Configuring the Boot DriveControl Panel Assembly Service-Only Procedure Removing the Control Panel Assembly Display module label Installing System Components System chassis Display module cable System Board Service-Only Procedure Installing the Control Panel AssemblyRemoving the System Board Page Installing the System Board Retention pin Installing System Components Safety First-For You and Your System Start-Up Routine101 Checking the Equipment Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections 102 Monitor is not working properly Video memory is faulty Troubleshooting the Video SubsystemTroubleshooting the Keyboard Problem Troubleshooting Basic I/O Functions Troubleshooting the Mouse Troubleshooting a Serial I/O Device Troubleshooting a USB Device105 NIC cannot communicate with network Troubleshooting a NICTroubleshooting a Wet System Liquid spilled on the system Excessive humidity Troubleshooting a Damaged System System was dropped or damaged107 Troubleshooting the System Battery Troubleshooting the Power Supply Troubleshooting System Cooling Problems Troubleshooting a Fan109 Troubleshooting System Memory 111 Troubleshooting a Diskette Drive Error message indicates a diskette drive problem Defective tape drive Defective tape cartridge Troubleshooting an Optical DriveTroubleshooting an External Scsi Tape Drive 113 Action Troubleshooting a Hard Drive 115 116 Troubleshooting Expansion Cards 117 Troubleshooting the Microprocessors 119 120 When to Use the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features 121 Using the Custom Test Options Running the System DiagnosticsSystem Diagnostics Testing Options Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results123 124 Jumpers and Connectors System Board Jumpers125 System boot BootConfiguration settings in Nvram are cleared at next 126 System Board Connectors 127 128 129 130 131 Online ServicesTechnical Assistance Getting Help Technical Support Service AutoTech ServiceAutomated Order-Status Service Electronic Quote Service 133 Before You Call 134 135 Contacting Dell 136 137 138 139 140 General Support 01-899-753-0777 141 142 143 144 General Support dial from within Jamaica only 145 146 147 General Support 001-800-882-1519General Support 001-800-220-1006 Getting Help General Support 0800-50-669 148General Support 001-800-507-0962 Fax 21 424 01 149 150 151 152 153 154 Country Code Toll-Free Numbers City CodeGeneral Support 8001-3605 BTU British thermal unit 155Amperes AC Alternating current Celsius 156 Cm Centimeters Cmos Complementary metal-oxide semiconductor FBD Fully buffered Dimm 157Fahrenheit Kilo Kb Kilobits 1024 bits Glossary 158 LVD Low voltage differential Meters MA Milliamperes 159 Romb RAID on motherboard Glossary System diskette See bootable diskette 160TCP/IP Transmission Control Protocol/Internet Protocol 161 Volts VAC Volts alternating current VDC Volts direct current 162 163 Index Index 165 Status messages LCD Index