120 | Dell 1900 manual

120

Troubleshooting Your System

Image 120

Dell 1900 owner manual 120

Contents

Dell PowerEdge 1900 Systems W . d e l l . c o m s u p p o r t . d e l l . c o m March Contents Baseboard Management Controller Configuration Removing and Installing the Cooling Shroud Fan Installing the Diskette Drive Into the Drive Carrier General Memory Module Installation GuidelinesControl Panel Assembly Service-Only Procedure Installing the Control Panel Assembly Contents Troubleshooting System Cooling Problems 109 Troubleshooting an External Scsi Tape Drive 113101 102 Using Server Administrator Diagnostics 121 Returning Items for Warranty Repair or Credit 133 Contents117 118 134 136 Other Information You May Need About Your System Accessing System Features During Startup Front-Panel Features and Indicators Hard drives are in use Immediately after the power button is pressed Be pressed using the end of a paper clipButton Is on To the system Front-Panel Components Icon Description USB connectors Back-Panel Features and Indicators Optional NIC Indicator Codes Connecting External Devices LCD Status Messages E1000 FAILSAFE, CallSupport E1114 Temp Ambient E1116 Temp Memory E122C CPU Power Fault E1211 Romb BattE12nn XX PwrGd E1229 E1414 CPU # Thermtrip E1418 CPU # PresenceE141C CPU Mismatch E141F CPU Protocol E161C PS # Input Lost E1710 Channel ChkE1711 PCI Perr Slot # E2011 Mem Config Err E2013 Shadow Bios FailE2017 Timer Fail E2018 Prog Timer E201F Drac Config E2020 CPU ConfigE2111 SBE Log Disable E2021 Memory Solving Problems Described by LCD Status Messages Fully Buffered Dimm FBD System Messages Removing LCD Status Messages Bios Update Attempt Is installed on systemFailed Board CPUs with different cache Diskette subsystem reset Error Remote AccessDiskette drive n seek Failure Configuration, Resource Manufacturing modeGate A20 failure General failure No boot device available No boot sector on hard driveNo timer tick interrupt Northbound merge error PCI Bios failed to install Plug & Play ConfigurationError Read fault Requested sector not found Please run Setup program Timer chip counterUpdate loaded for Amount of system Diagnostics Messages Write fault Write fault on selected driveFirmware is not present Alert Messages About Your System Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program System Setup Options Using the System Setup ProgramMain Screen Main System Setup Program Screen System Setup Program Options Description Memory Information Applications when enabled. Disabled is the defaultBoot Sequence Auto default CPU Information Screens Integrated Devices Screen Serial Communication Screen System Security Screen System and Setup Password Features Exit Screen Using the System Password Using the System Setup Program Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller ConfigurationEntering the BMC Setup Module BMC Setup Module Options Installing System Components Recommended Tools Opening and Closing the System Removing the Bezel Installing the Bezel Opening the System Closing the System Cover latch Installing System Components Power Supply Removing the Power Supply Installing the Power Supply Cable retention clips Fans Removing and Installing a Fan Processor fan FAN2 Processor fan FAN3 Removing and Installing the Cooling Shroud Fan Fan connector on system board Fan bracket latch Installing System Components Removing and Replacing the Cooling Shroud Fan Expansion Cards Shows the relative locations of these expansion-card slots Installing an Expansion Card Card-edge guide Installing System Components Removing an Expansion Card Hard Drives Removing a Hard Drive Interface cable Installing a Hard Drive 11. Removing and Installing a Hard Drive Drive bay Screws Sataa connector Satab connector Installing System Components Installing System Components Board connector Hard drive activity system SAS1 connector Installing System Components SAS x connector Board connector Card battery connector Internal Tape Backup Unit Removing an Internal Scsi Tape Backup Unit Installing an Internal Scsi Tape Backup Unit Power cablePeripheral bay Installing System Components Optical Drive Removing an Optical Drive Installing an Optical Drive Diskette Drive Removing the Diskette Drive Diskette drive power cable Installing the Diskette Drive Into the Drive Carrier Installing the Diskette Drive System Battery Replacing the System Battery Negative side of connector Cooling Shroud Removing the Cooling Shroud Center fan bracket Chassis slot Installing System Components Latch Installing the Cooling Shroud Fan BracketsRemoving the Center Fan Bracket Replacing the Center Fan Bracket Memory Removing the Back Fan BracketReplacing the Back Fan Bracket 20. Dimm Sockets Installing System Components General Memory Module Installation Guidelines Non-Optimal Memory ConfigurationsMemory Sparing Support Installing Memory Modules Memory Mirroring Support Installing System Components Installing a RAC Card Removing Memory Modules Notch in card edge Activating the Integrated NIC TOE Microprocessor Replacing a Processor 23. Installing and Removing the Heat Sink Heat sink Socket-release lever Processor shield Installing System Components Replacing the SAS RAID Controller Daughter Card Battery SAS RAID Controller Daughter Card Cable Expansion-bay bracket Battery bay RAID battery Card ConnectorRemoving the SAS RAID Controller Daughter Card SAS RAID controller daughter RAID battery cable SAS RAID Configuring the Boot Drive Control Panel Assembly Service-Only ProcedureInstalling the SAS RAID Controller Daughter Card Removing the Control Panel Assembly Display module label Installing System Components System chassis Display module cable System Board Service-Only Procedure Installing the Control Panel AssemblyRemoving the System Board Page Installing the System Board Retention pin Installing System Components Safety First-For You and Your System Start-Up Routine101 Troubleshooting IRQ Assignment Conflicts Troubleshooting External ConnectionsChecking the Equipment 102 Troubleshooting the Video Subsystem Troubleshooting the KeyboardMonitor is not working properly Video memory is faulty Problem Troubleshooting Basic I/O Functions Troubleshooting the Mouse Troubleshooting a Serial I/O Device Troubleshooting a USB Device105 Troubleshooting a NIC Troubleshooting a Wet SystemNIC cannot communicate with network Liquid spilled on the system Excessive humidity Troubleshooting a Damaged System System was dropped or damaged107 Troubleshooting the System Battery Troubleshooting the Power Supply Troubleshooting System Cooling Problems Troubleshooting a Fan109 Troubleshooting System Memory 111 Troubleshooting a Diskette Drive Error message indicates a diskette drive problem Troubleshooting an Optical Drive Troubleshooting an External Scsi Tape DriveDefective tape drive Defective tape cartridge 113 Action Troubleshooting a Hard Drive 115 116 Troubleshooting Expansion Cards 117 Troubleshooting the Microprocessors 119 120 Using Server Administrator Diagnostics System Diagnostics FeaturesWhen to Use the System Diagnostics 121 Running the System Diagnostics System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results123 124 Jumpers and Connectors System Board Jumpers125 Boot Configuration settings in Nvram are cleared at nextSystem boot 126 System Board Connectors 127 128 129 130 Online Services Technical Assistance131 Getting Help AutoTech Service Automated Order-Status ServiceTechnical Support Service Electronic Quote Service 133 Before You Call 134 135 Contacting Dell 136 137 138 139 140 General Support 01-899-753-0777 141 142 143 144 General Support dial from within Jamaica only 145 146 147 General Support 001-800-882-1519General Support 001-800-220-1006 Getting Help 148 General Support 001-800-507-0962General Support 0800-50-669 Fax 21 424 01 149 150 151 152 153 154 Country Code Toll-Free Numbers City CodeGeneral Support 8001-3605 155 Amperes AC Alternating currentBTU British thermal unit Celsius 156 Cm Centimeters Cmos Complementary metal-oxide semiconductor 157 FahrenheitFBD Fully buffered Dimm Kilo Kb Kilobits 1024 bits Glossary 158 LVD Low voltage differential Meters MA Milliamperes 159 Romb RAID on motherboard Glossary System diskette See bootable diskette 160TCP/IP Transmission Control Protocol/Internet Protocol 161 Volts VAC Volts alternating current VDC Volts direct current 162 163 Index Index 165 Status messages LCD Index