For the TechFax telephone number, see “Dell Contact Numbers” later in this chapter.
NOTE: TechFax is not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.
TechConnect BBS
Use your modem to access Dell’s TechConnect bulletin board service (BBS) 24 hours a day, seven days a week. The service is
You can use the BBS to do the following:
•Send questions to a Dell technician
•Request a
•Order parts
•Download basic input/output system (BIOS) and video driver upgrades
•Download updates
For the BBS telephone number, see “Dell Contact Num- bers” later in this chapter.
NOTE: The TechConnect BBS is not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.
Automated Order-Status System
You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see “Dell Contact Numbers” found later in this chapter.
NOTE: The Automated
Technical Support Service
Dell’s
Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one
To contact Dell’s technical support service, first refer to the section titled “Before You Call,” and then call the number for your country as listed in “Dell Contact Num- bers” later in this chapter. (For information about receiving technical assistance in the U.K., refer to the Placing a Service Call card that came with your computer.)
NOTE: Technical support services may vary outside the continental U.S. Contact your local Dell representative for more information.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell Com- puter Corporation for customer assistance. Have your invoice or packing slip handy when you call. For the tele- phone number to call, see “Dell Contact Numbers” later in this chapter.
Product Information
If you need information about additional products avail- able from Dell Computer Corporation, or if you would like to place an order, a sales specialist will be glad to help. For the telephone number to call, see “Dell Contact Numbers” later in this chapter.
