Dell 200, 6100 - page 123

Getting Help 11-15

U.S.

(Austin, Texas) Automated Order-Status System. . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014

AutoTech (Automated technical support). . . . . . . . . . . . . . . . . . . . . toll free: 1-800-247-9362

Customer Technical Support

(Return Material Authorization Numbers—warranty repairs . . . toll free: 1-800-624-9896

Dell Customer Service

(Credit Return Authorization Numbers). . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-624-9897

Dell Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-247-4618

DellWare® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-753-7201

DellWare FaxBack Service . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . . . 728-1681

Fee-Based Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9005

Sales (Catalogs). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-426-5150

Spare Parts Sales:

Dell Direct1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-274-1490

Major Accounts2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-357-3355

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-727-8320

TechFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-950-1329

TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . . . 728-8528

Switchboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . . . 338-4400

1Use this telephone number if your call is about a system purchased for home, personal, or small-business use.

2Use this telephone number if you are calling for an esta blished Dell national account (have your accoun t number handy), if you

work for a governmental agency (local, state, or federal), or if you work for an educational or medical institution.

Table 11-3. Dell Contact Numbers (continued)

Country Area Local Number or

Department Name or Service Code Toll-Free Number

Contents

Main Page Safety Instructions hen Working Inside the Protecting Against Electrostatic Discharge hen Using the Computer System Preface bout This Guide O ther Documentation You May Need N otational Conventions Warnings, Cautions, and Notes Typographical Conventions Page Contents Chapter 5 Running the System Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Chapter 7 Checking Inside the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Chapter 8 Installing System Board Options. . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Chapter 9 Installing Drives in the External Bays . . . . . . . . . . . . . . . . . . . . . . 9-1 Chapter 10 Installing Drives in the Internal Bays. . . . . . . . . . . . . . . . . . . . . . 10-1 Page Appendix C Jumpers, Switches, and Connectors. . . . . . . . . . . . . . . . . . . . . . . C-1 Abbreviations and Acronyms Index Figures Page Page Page Tables Page Chapter 2 Checking the Basics acking Up Files asic Checks hecking Connections and Switches Figure 2-1. Back Panel Features Checking the Basics 2-3 Figure 2-2. Front Panel Switches and Controls L ook and Listen Table 2-1. Boot Routine Indications he System Setup Program he System Configuration Utility Table 2-1. Boot Routine Indications (continued) Chapter 3 Messages and Codes ystem Messages Table 3-1. System Messages Page Page ystem Beep Codes arning Messages Table 3-2. System Beep Codes iagnostics Messages lert Log Messages From the Dell HIP Program CSI Hard-Disk Drive Indicator Codes Table 3-3. SCSI Hard-Disk Drive Indicator Patterns Page Chapter 4 Finding Software Solutions nstalling and Configuring Software sing Software Error Messages Input Errors Program Conflicts Avoiding Interrupt Assignment Conflicts Table 4-1. Default IRQ Line Assignments Chapter 5 Running the System Diagnostics F eatures of the System hen to Use the System tarting the System Diagnostics Figure 5-1. Sample Diagnostics Menu X.XX ow to Use the System Figure 5-2. Sample System Diagnostics Main Screen X.XX onfirming the System Configuration Information ow to Use the Menu M ain Menu Categories Run Select Subtest Run (Under Subtest) Select (Under Subtest) Options (Under Subtest) Test Limits (Under Subtest) Options Number of Times to Repeat Test(s) Maximum Errors Allowed Pause for User Response Table 5-1. Option Parameters Output Device for Status Messages Output Device for Error Messages Test Limits About Key-Help ests in the System Diagnostics Table 5-2. System Diagnostics Tests Table 5-2. System Diagnostics Tests (continued) E rror Messages AM Test Group Why Run a RAM Test? ystem Set Test Group Why Run a System Set Test? ideo Test Group Why Run a Video Test? K eyboard Test Group Why Run a Keyboard Test? M ouse Test iskette Drives Test Group Why Run a Diskette Drives Test? erial/Infrared Ports Test Group Why Run a Serial/Infrared Ports Test? arallel Ports Test Group Why Run a Parallel Ports Test? CSI Devices Test Group Why Run a SCSI Devices Test? Page Chapter 6 Checking the Equipment roubleshooting the Monitor roubleshooting the Keyboard roubleshooting I/O Ports Troubleshooting the Basic I/O Functions Troubleshooting a Parallel Printer Troubleshooting a Serial I/O Device Chapter 7 Checking Inside the Computer afety First For You and the emoving and Replacing the Computer Covers Removing the Computer Covers Figure 7-1. Keylocks on the Computers Back Panel Figure 7-2. Removing the Computer Covers Replacing the Computer Covers emoving the Front Bezel Figure 7-3. Removing the Front Bezel nside the Chassis Figure 7-4. Inside the ChassisFront/Left Side View Checking Inside the Computer 7-5 Figure 7-5. Inside the ChassisBack/Right Side View esponding to a Dell HIP Alert Message roubleshooting a Wet Computer roubleshooting a Damaged roubleshooting the RTC Chip roubleshooting and Replacing the Battery on the Control Panel Figure 7-6. Battery Replacement roubleshooting Power Supply Problems Figure 7-7. Power Supply Features Replacing a Power Supply Figure 7-8. Removing the Power Supply Troubleshooting Power Cable Connections roubleshooting a Cooling Fan Table 7-1. Power Cable Connectors on the Power-Supply Paralleling Board Replacing a Cooling Fan Figure 7-9. Replacing a Cooling Fan roubleshooting Expansion Cards roubleshooting System Memory roubleshooting the Video Subsystem roubleshooting the System Board roubleshooting the Diskette Drive Subsystem Checking the Diskette Drive Subsystem Troubleshooting the Diskette Drive Sub- system Troubleshooting a SCSI Tape Drive roubleshooting SCSI Hard-Disk Drives Drive Indicator Error Codes Troubleshooting the SCSI Hard-Disk Drive Page Page Chapter 8 Installing System Board Options 8-2 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Figure 8-1. System Board Features E xpansion Cards Figure 8-2. Expansion Cards Figure 8-3. Expansion-Card Connectors on the System Board Installing an Expansion Card Relocating or Removing an Expansion Card dding Memory Memory Upgrade Kits Figure 8-4. Memory Module and SIMM Sockets SIMM Installation Guidelines Performing a Memory Upgrade Table 8-1. Sample SIMM Configurations (continued) Installing SIMMs Figure 8-5. Installing a SIMM Removing SIMMs Figure 8-7. Microprocessor Module Figure 8-6. Removing a SIMM pgrading the Microprocessor or Installing Additional Microprocessors Table 8-2. Valid Microprocessor Configurations Table 8-2. Valid Microprocessor Configurations (continued) Figure 8-8. Microprocessor Securing Clip Figure 8-9. Removing the Microprocessor Figure 8-10. Pin-1 Identification Figure 8-11. Installing the Microprocessor eplacing the RTC Chip Figure 8-12. Installing the Heat Sink Figure 8-13. RTC Chip Page Chapter 9 Installing Drives in the External Bays Figure 9-1. External Drive Bay Hardware efore You Begin Removing and Replacing Front-Panel Inserts Figure 9-2. Removing a Front-Panel Insert Figure 9-4. Header Connector onnecting the Drive Figure 9-3. Power Connectors DC Power Cables Figure 9-5. DC Power Cable Connectors nstalling SCSI Devices in the External Bays SCSI Configuration Information SCSI ID Numbers Device Termination SCSI Cable Installing a SCSI Device Figure 9-6. Attaching Drive Rails Figure 9-7. Cable Connections for a SCSI Device in the External Drive Bays Installing an Internal Tape Drive That Uses a Controller Card I nstalling an External Tape Drive That Uses a Controller Card Chapter 10 Installing Drives in the Internal Bays Figure 10-1. Internal Drive Hardware nstalling SCSI Hard-Disk Drives in the Internal Drive Bays SCSI Hard-Disk Drive Configuration Removing and Installing a SCSI Hard-Disk Drive Removing a SCSI Hard-Disk Drive Installing a SCSI Hard-Disk Drive Figure 10-2. Installing a SCSI Hard-Disk Drive Carrier Removing and Inserting a SCSI Hard- Disk Drive With the System Running nstalling a PowerEdge Expandable RAID Controller Host Adapter Card Figure 10-3. Cable Configuration for a PowerEdge Expandable RAID Controller Host Adapter Card Figure 10-4. Daisy-Chaining External SCSI Devices onfiguring the Boot Device Partitioning and Formatting SCSI Hard-Disk Drives Chapter 11 Getting Help echnical Assistance elp Tools System Documentation World Wide Web on the Internet Table 11-1. Help Tools Commercial Online Services Dell Diagnostics Program AutoTech Service TechFax Service TechConnect BBS roblems With Your Order roduct Information eturning Items for Warranty Repair or Credit efore You Call ell Contact Numbers Table 11-2. International Dialing Codes Table 11-2. International Dialing Codes (continued) Table 11-3. Dell Contact Numbers Page Page Page Page Page Page Page Page Appendix A Diagnostics Checklist efore You Call... Diagnostics Checklist A-2 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Appendix B Diagnostic Video Tests ideo Memory Test ideo Hardware Test ext Mode Character Test Character Attributes Subtest (80 x 25) Character Set Subtest (80 x 25) Figure B-1. 80-Column x 25-Line Character Set Subtest Screen Character Attributes Subtest (40 x 25) Character Set Subtest (40 x 25) ext Mode Color Test Color Attributes Subtest (80 x 25) Table B-1. Color Attributes Color Attributes Subtest (40 x 25) Color Bars Subtest G raphics Mode Test 320 x 200 Graphics Mode Screens 640 x 200 Black/White Graphics Mode Screen 640 x 480 Monochrome Graphics Mode Screen Page olor Palettes Test olid Colors Test Page Appendix C Jumpers, Switches, and Connectors J umpers and Switches A General Explanation Jumpers Switches Page Table C-1. System-Board Jumper and Switch Settings Table C-1. System-Board Jumper and Switch Settings (continued) ystem Board Labels Table C-2. System Board Connectors and Sockets Page Table C-3. Microprocessor Module Jumper Settings CSI Backplane Board Figure C-3. SCSI Backplane Board Table C-4. SCSI Backplane Board Connectors Jumpers, Switches, and Connectors C-9 ower-Supply Paralleling Board Figure C-4. Power-Supply Paralleling Board isabling a Forgotten Password Table C-5. Power-Supply Paralleling Board Connectors Abbreviations and Acronyms Page Page Page Index A B C D E F G H I J K L M N O P R S Page T U V W