Responding to a Dell HIP Alert Message | Dell 200, 6100 specification

external drive bays (4)

internal drive bays (6)

SCSI backplane board

power-supply paralleling board

Figure 7-5. Inside the Chassis—Back/Right Side View

Responding to a Dell HIP Alert Message

The Dell Hardware Instrumentation Package (HIP) server-management application program monitors criti- cal system voltages and temperatures, the system cooling fans, and the status of the SCSI hard-disk drives in the computer. The program generates alert messages that appear in the simple network management protocol (SNMP) trap log file. More information about the Alert Log window and options and various messages is pro- vided in the Dell HIP online help and the Dell HIP User’s Guide.

Troubleshooting a Wet Computer

Liquid spills, splashes, and excessive humidity can cause damage to the system. If an external device (such as a print- er or an external drive) gets wet, contact the manufacturer for instructions. If the computer gets wet, complete the following steps:

1.Turn off the system, including any attached peripherals, and disconnect all the alternating current (AC) power cables from their power sources.

7-6 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide

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Dell 200, 6100 manual Responding to a Dell HIP Alert Message, Troubleshooting a Wet Computer

Contents

167$//$7,21$17528%/6+227,1**8 Page Protecting Against Electrostatic Discharge Safety InstructionsWhen Working Inside the Computer When Using the Computer System Preface About This Guide Other Documentation You May Need Notational Conventions Typographical Conventions Examples autoexec.bat and c\windowsPage Contents Chapter Running the System Diagnostics Chapter Checking the Equipment Chapter Installing System Board Options Chapter Installing Drives in the External Bays Before You Call Figures Figure B-1 Column x 25-Line Character Set Subtest Screen Tables Page Dell Confidential Preliminary 12/17/96 Xxiv Basic Checks Checking the BasicsBacking Up Files Is the computer wet or damaged? Checking Connections and Switches Run the system diagnostics as described in Chap- ter Back Panel Features Turn on the system Is the monitor operating properly? Yes. Continue to step Is the keyboard operating properly? Yes. Continue to step Boot Routine IndicationsLook and Listen Is the mouse or printer operating properly? System Setup Program System Configuration Utility System Messages Messages and CodesSystem Messages CodeMessage System Messages System Beep Codes System Beep Codes Scsi Hard-Disk Drive Indicator Patterns Diagnostics MessagesScsi Hard-Disk Drive Indicator Codes Alert Log Messages From the Dell HIP ProgramPage Using Software Finding Software SolutionsInstalling and Configuring Software Error Messages Program Conflicts Input ErrorsDefault IRQ Line Assignments Avoiding Interrupt Assignment Conflicts When to Use the System Diagnostics Running the System DiagnosticsFeatures of the System Diagnostics Starting the System Diagnostics Sample Diagnostics Menu How to Use the System Diagnostics Sample System Diagnostics Main Screen Run How to Use the MenuMain Menu Categories Select Subtest Run Under Subtest Options Option Parameters Key-Help Test LimitsAbout Quit Tests in the System DiagnosticsSystem Diagnostics Tests System Diagnostics Tests RAM Test Group Error MessagesWhy Run a RAM Test? System Set Test Group Why Run a System Set Test? Why Run a Video Test? Video Test Group Mouse Test Why Run a Keyboard Test?Keyboard Test Group Diskette Drives Test Group Why Run the Mouse Test?Why Run a Diskette Drives Test? Serial/Infrared Ports Test Group Why Run a Serial/Infrared Ports Test? Parallel Ports Test Group Why Run a Parallel Ports Test? Scsi Devices Test Group Why Run a Scsi Devices Test? Page Checking the Equipment Troubleshooting the MonitorRun the system diagnostics software Troubleshooting the Keyboard Troubleshooting I/O Ports Change the necessary statements in the start-up files Troubleshooting the Basic I/O FunctionsCheck the contents of the start-up files Run the parallel printer’s self-test Troubleshooting a Parallel PrinterTroubleshooting a Serial I/O Device Attempt another print operation on the parallel printer Safety First- For You and the Computer Checking Inside the Computer Removing and Replacing the Computer Covers Removing the Computer Covers Replacing the Computer Covers Removing the Computer Covers Remove the computer covers Removing the Front BezelInside the Chassis Inside the Chassis-Front/Left Side View Troubleshooting a Wet Computer Responding to a Dell HIP Alert Message Check all the board and card connections in the computer Troubleshooting a Damaged ComputerLet the computer dry for at least 24 hours Verify all internal cable and component connections Troubleshooting the RTC Chip Troubleshooting Power Supply Problems Replacing a Power Supply Power Cable Connectors on Power-Supply Paralleling Board Troubleshooting a Cooling FanTroubleshooting Power Cable Connections Check the cable connections listed in Table Replace the left computer cover Reinstall the fan carrier in the computerReplacing a Cooling Fan Troubleshooting Expansion Cards Reseat the expansion cards in their connectors Run the RAM Test Group in the system diagnostics Troubleshooting System MemoryCorrect the system board’s configuration jumper settings Turn on the system, including any attached peripherals Troubleshooting the Video Subsystem Remove the video expansion card, and repeat step Troubleshooting the System BoardDetermine whether a video expansion card is installed Troubleshooting the Diskette Drive Subsystem Disconnect the keyboard and reboot the system Check the diskette drive cabling Troubleshooting the Diskette Drive Sub- systemChecking the Diskette Drive Subsystem Repeat steps 1 and 2, and remove all expansion cards Troubleshooting a Scsi Tape Drive Troubleshooting Scsi Hard-Disk Drives Drive Indicator Error Codes Troubleshooting the Scsi Hard-Disk Drive Remove the drive carrier and install it in another drive bay Checking Inside the Computer Page Installing System Board Options Installing System Board Options System Board Features Expansion Cards Installing an Expansion Card Expansion Cards Relocating or Removing an Expansion Card Connect any cables that should be attached to the card Adding Memory Memory Upgrade KitsSimm Installation Guidelines Sample Simm Configurations Performing a Memory Upgrade Shows the location of the Simm sockets on the memory module Installing SIMMs Removing SIMMs Valid Microprocessor Configurations Remove the left computer cover Remove the microprocessor from the socket Remove the appropriate modulesRemove the heat sink Install the microprocessor in the socket see Fig- ure Unpack the new microprocessor Replacing the RTC Chip Replace the microprocessor securing clip Install the new RTC chip 13. RTC ChipPage Installing Drives in the External Bays Installing Drives in the External Bays Before You Begin External Drive Bay Hardware Connecting the Drive Removing and Replacing Front-Panel Inserts Scsi Configuration Information Installing Scsi Devices in the External BaysDC Power Cables Remove the computer covers and front bezel Installing a Scsi DevicePrepare the drive for installation Page Configure the controller card if necessary Prepare the tape drive and controller card for installation Remove both computer covers and the front bezel Installing Drives in the Internal Bays Installing Drives in the Internal Bays 10-1 Scsi Hard-Disk Drive Configuration Internal Drive Hardware Removing and Installing a Scsi Hard-Disk Drive Install any required Scsi device drivers Scsi Hard-Disk Drive Indicator Patterns Remove the hard-disk drive Installing Drives in the Internal Bays 10-5 Configuring the Boot Device Partitioning and Formatting Scsi Hard-Disk Drives Technical Assistance Run the diagnostics for your Dell systemGetting Help Help Tools Help Tools System DocumentationWorld Wide Web on the Internet AutoTech Service Commercial Online ServicesDell Diagnostics Program TechFax Service Product Information Problems With Your OrderTechnical Support Service TechConnect BBS Dell Contact Numbers Returning Items for Warranty Repair or CreditBefore You Call 1344 International Dialing Codes Getting Help 11-7 Austria Dell Contact NumbersAustralia Belgium Czech Republic CanadaChina France DenmarkFinland Germany Japan IrelandItaly Korea Malaysia LuxembourgMacau Mexico Poland New ZealandNorway Singapore Taiwan SwedenSwitzerland Austin, Texas AutoTech Automated technical support Page Diagnostics Checklist Diagnostics Checklist Video Memory Test Diagnostic Video TestsText Mode Character Test Video Hardware Test Character Attributes Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Set Subtest 40 x Table B-1. Color Attributes Text Mode Color TestColor Attributes Subtest 80 x Text Mode Pages Test Graphics Mode Test 640 x 350 16-Color Graphics Mode Screen 320 x 200 16-Color Graphics Mode Screen640 x 200 16-Color Graphics Mode Screen 640 x 480 2-Color Graphics Mode Screen Color Palettes Test Solid Colors Test Page Switches Jumpers, Switches, and ConnectorsJumpers and Switches General Explanation Jumpers Figure C-1. System Board Jumpers and Switches System Board Table C-1. System-Board Jumper and Switch Settings Clear Cmos Clear Password Reserved Bios Recovery Video Sleep Table C-2. System Board Connectors and Sockets System Board Labels Microprocessor Module Figure C-2. Microprocessor Module Jumpers Table C-3. Microprocessor Module Jumper Settings Table C-4. Scsi Backplane Board Connectors Scsi Backplane Board Power-Supply Paralleling Board Figure C-4. Power-Supply Paralleling Board Disabling a Forgotten Password Table C-5. Power-Supply Paralleling Board Connectors Abbreviations and Acronyms Der Telekommunikation Dram LIF Verband Deutscher Elektro Index Page Index Page Index Page Switches settings table, C-3 Page Index