12.Run the Diskette Drives Test Group in the system diagnostics to see whether the diskette drive sub- system now works correctly.
Do the tests complete successfully? Yes. Continue to step 13.
No. Go to step 14.
13.Repeat steps 10 through 12 until all expansion cards have been reinstalled or until one of the expansion cards prevents the system from boot- ing from the Dell Server Assistant CD. Then continue to step 14.
14.Repeat steps 1 and 2. Verify that the drive’s ter- minator is installed and that the
NOTE: Some diskette drives may require you to remove the drive from the computer to access the ter- minator and
For information about the drive’s terminator and
Is the drive configured correctly? Yes. Go to step 18.
No. Continue to step 15.
15.Correct the
16.Replace the computer covers, reconnect the sys- tem to AC power, and turn on the system.
17.Run the Diskette Drives Test Group in the system diagnostics to see whether the diskette drive sub- system now works correctly.
Do the tests complete successfully? Yes. You have solved the problem. No. Continue to step 18.
18.See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance.
Troubleshooting a SCSI Tape Drive
A SCSI tape drive can be installed in one of the exter- nally accessible drive bays or an external device that attaches to a SCSI host adapter connector on the back
panel of the computer. In either case, the SCSI tape drive is controlled by a SCSI host adapter installed in the com- puter, which may also control other SCSI devices connected to one or more SCSI cables. SCSI devices often require device drivers for the particular operating system being used by the computer system.
Tape drive problems often result from a defective tape drive, a defective tape cartridge, or software. Follow these steps to troubleshoot a SCSI tape drive:
1.Remove the tape that was in use when the prob- lem occurred, and replace it with a tape that you know is not defective.
Is the problem resolved?
Yes. The original tape was defective. Replace it with a new tape. You have fixed the problem.
No. Continue to step 2.
2.Verify that any required SCSI device drivers are installed on the
See Chapter 3, “Installing and Configuring SCSI Drivers,” in the system User’s Guide for instructions on installing and configuring the SCSI device drivers for the system’s
Is the problem resolved?
Yes. The SCSI device drivers were installed or con- figured incorrectly or were corrupted. You have fixed the problem.
No. Continue to step 3.
3.Reinstall the tape backup software as instructed in the
Is the problem resolved?
Yes. The tape backup software was corrupted. You have fixed the problem.
No. Continue to step 4.
