Dell 200, 6100 guide

11-16 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide

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Dell 200, 6100 manual

Contents

167$//$7,21$17528%/6+227,1**8 Page When Working Inside the Computer Safety InstructionsProtecting Against Electrostatic Discharge When Using the Computer System Preface About This Guide Other Documentation You May Need Notational Conventions Typographical Conventions Examples autoexec.bat and c\windowsPage Contents Chapter Running the System Diagnostics Chapter Checking the Equipment Chapter Installing System Board Options Chapter Installing Drives in the External Bays Before You Call Figures Figure B-1 Column x 25-Line Character Set Subtest Screen Tables Page Dell Confidential Preliminary 12/17/96 Xxiv Checking the Basics Backing Up FilesBasic Checks Is the computer wet or damaged? Checking Connections and Switches Run the system diagnostics as described in Chap- ter Back Panel Features Turn on the system Is the monitor operating properly? Yes. Continue to step Boot Routine Indications Look and ListenIs the keyboard operating properly? Yes. Continue to step Is the mouse or printer operating properly? System Setup Program System Configuration Utility System Messages Messages and CodesSystem Messages CodeMessage System Messages System Beep Codes System Beep Codes Diagnostics Messages Scsi Hard-Disk Drive Indicator CodesScsi Hard-Disk Drive Indicator Patterns Alert Log Messages From the Dell HIP ProgramPage Finding Software Solutions Installing and Configuring SoftwareUsing Software Error Messages Input Errors Default IRQ Line AssignmentsProgram Conflicts Avoiding Interrupt Assignment Conflicts Features of the System Diagnostics Running the System DiagnosticsWhen to Use the System Diagnostics Starting the System Diagnostics Sample Diagnostics Menu How to Use the System Diagnostics Sample System Diagnostics Main Screen How to Use the Menu Main Menu CategoriesRun Select Subtest Run Under Subtest Options Option Parameters About Test LimitsKey-Help System Diagnostics Tests Tests in the System DiagnosticsQuit System Diagnostics Tests Error Messages Why Run a RAM Test?RAM Test Group System Set Test Group Why Run a System Set Test? Why Run a Video Test? Video Test Group Keyboard Test Group Why Run a Keyboard Test?Mouse Test Why Run the Mouse Test? Why Run a Diskette Drives Test?Diskette Drives Test Group Serial/Infrared Ports Test Group Why Run a Serial/Infrared Ports Test? Parallel Ports Test Group Why Run a Parallel Ports Test? Scsi Devices Test Group Why Run a Scsi Devices Test? Page Run the system diagnostics software Troubleshooting the MonitorChecking the Equipment Troubleshooting the Keyboard Troubleshooting I/O Ports Check the contents of the start-up files Troubleshooting the Basic I/O FunctionsChange the necessary statements in the start-up files Troubleshooting a Parallel Printer Troubleshooting a Serial I/O DeviceRun the parallel printer’s self-test Attempt another print operation on the parallel printer Safety First- For You and the Computer Checking Inside the Computer Removing and Replacing the Computer Covers Removing the Computer Covers Replacing the Computer Covers Removing the Computer Covers Inside the Chassis Removing the Front BezelRemove the computer covers Inside the Chassis-Front/Left Side View Troubleshooting a Wet Computer Responding to a Dell HIP Alert Message Troubleshooting a Damaged Computer Let the computer dry for at least 24 hoursCheck all the board and card connections in the computer Verify all internal cable and component connections Troubleshooting the RTC Chip Troubleshooting Power Supply Problems Replacing a Power Supply Troubleshooting a Cooling Fan Troubleshooting Power Cable ConnectionsPower Cable Connectors on Power-Supply Paralleling Board Check the cable connections listed in Table Replacing a Cooling Fan Reinstall the fan carrier in the computerReplace the left computer cover Troubleshooting Expansion Cards Reseat the expansion cards in their connectors Troubleshooting System Memory Correct the system board’s configuration jumper settingsRun the RAM Test Group in the system diagnostics Turn on the system, including any attached peripherals Troubleshooting the Video Subsystem Determine whether a video expansion card is installed Troubleshooting the System BoardRemove the video expansion card, and repeat step Troubleshooting the Diskette Drive Subsystem Disconnect the keyboard and reboot the system Troubleshooting the Diskette Drive Sub- system Checking the Diskette Drive SubsystemCheck the diskette drive cabling Repeat steps 1 and 2, and remove all expansion cards Troubleshooting a Scsi Tape Drive Troubleshooting Scsi Hard-Disk Drives Drive Indicator Error Codes Troubleshooting the Scsi Hard-Disk Drive Remove the drive carrier and install it in another drive bay Checking Inside the Computer Page Installing System Board Options Installing System Board Options System Board Features Expansion Cards Installing an Expansion Card Expansion Cards Relocating or Removing an Expansion Card Connect any cables that should be attached to the card Simm Installation Guidelines Memory Upgrade KitsAdding Memory Sample Simm Configurations Performing a Memory Upgrade Shows the location of the Simm sockets on the memory module Installing SIMMs Removing SIMMs Valid Microprocessor Configurations Remove the left computer cover Remove the heat sink Remove the appropriate modulesRemove the microprocessor from the socket Install the microprocessor in the socket see Fig- ure Unpack the new microprocessor Replacing the RTC Chip Replace the microprocessor securing clip Install the new RTC chip 13. RTC ChipPage Installing Drives in the External Bays Installing Drives in the External Bays Before You Begin External Drive Bay Hardware Connecting the Drive Removing and Replacing Front-Panel Inserts DC Power Cables Installing Scsi Devices in the External BaysScsi Configuration Information Prepare the drive for installation Installing a Scsi DeviceRemove the computer covers and front bezel Page Configure the controller card if necessary Prepare the tape drive and controller card for installation Remove both computer covers and the front bezel Installing Drives in the Internal Bays Installing Drives in the Internal Bays 10-1 Scsi Hard-Disk Drive Configuration Internal Drive Hardware Removing and Installing a Scsi Hard-Disk Drive Install any required Scsi device drivers Scsi Hard-Disk Drive Indicator Patterns Remove the hard-disk drive Installing Drives in the Internal Bays 10-5 Configuring the Boot Device Partitioning and Formatting Scsi Hard-Disk Drives Run the diagnostics for your Dell system Getting HelpTechnical Assistance Help Tools World Wide Web on the Internet System DocumentationHelp Tools Commercial Online Services Dell Diagnostics ProgramAutoTech Service TechFax Service Problems With Your Order Technical Support ServiceProduct Information TechConnect BBS Before You Call Returning Items for Warranty Repair or CreditDell Contact Numbers 1344 International Dialing Codes Getting Help 11-7 Dell Contact Numbers AustraliaAustria Belgium China CanadaCzech Republic Denmark FinlandFrance Germany Ireland ItalyJapan Korea Luxembourg MacauMalaysia Mexico New Zealand NorwayPoland Singapore Switzerland SwedenTaiwan Austin, Texas AutoTech Automated technical support Page Diagnostics Checklist Diagnostics Checklist Diagnostic Video Tests Text Mode Character TestVideo Memory Test Video Hardware Test Character Attributes Subtest 80 x Character Set Subtest 80 xCharacter Attributes Subtest 40 x Character Set Subtest 40 x Color Attributes Subtest 80 x Text Mode Color TestTable B-1. Color Attributes Text Mode Pages Test Graphics Mode Test 320 x 200 16-Color Graphics Mode Screen 640 x 200 16-Color Graphics Mode Screen640 x 350 16-Color Graphics Mode Screen 640 x 480 2-Color Graphics Mode Screen Color Palettes Test Solid Colors Test Page Jumpers, Switches, and Connectors Jumpers and Switches General ExplanationSwitches Jumpers Figure C-1. System Board Jumpers and Switches System Board Table C-1. System-Board Jumper and Switch Settings Clear Cmos Clear Password Reserved Bios Recovery Video Sleep Table C-2. System Board Connectors and Sockets System Board Labels Microprocessor Module Figure C-2. Microprocessor Module Jumpers Table C-3. Microprocessor Module Jumper Settings Table C-4. Scsi Backplane Board Connectors Scsi Backplane Board Power-Supply Paralleling Board Figure C-4. Power-Supply Paralleling Board Disabling a Forgotten Password Table C-5. Power-Supply Paralleling Board Connectors Abbreviations and Acronyms Der Telekommunikation Dram LIF Verband Deutscher Elektro Index Page Index Page Index Page Switches settings table, C-3 Page Index