161 | Dell R515 instruction

•VFlash media cards

•USB memory keys

•NIC hardware key

•Expansion-card riser

•Integrated storage controller card

•iDRAC6 Express card

•iDRAC6 Enterprise card

•Power supplies

•Fans

•Processors and heat sinks

•Memory modules

4Let the system dry thoroughly for at least 24 hours.

5Reinstall the components you removed in step 3.

6Close the system. See "Closing the System" on page 85.

7Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the system does not start properly, see "Getting Help" on page 187.

8If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 113.

9Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 177.

If the tests fail, see "Getting Help" on page 187.

Troubleshooting Your System

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Dell R515 owner manual 161

Contents

Dell PowerEdge R515 Systems August Contents Other Information You May Need Choosing the System Boot ModeEntering the Uefi Boot Manager Opening and Closing the System IDRAC6 Configuration UtilityEmbedded System Management Removing a Hard Drive From a Integrated Storage Controller Card Control Panel Assembly-LEDIDRAC6 Express Card Optional IDRAC6 Enterprise Card Optional 143 140148 152 Embedded System Diagnostics Features Troubleshooting Expansion Cards 172When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics 181 Disabling a Forgotten Password 184182 187 Keystroke Description Accessing System Features During Startup Front-Panel Features and Indicators AC power and an error has been Indicator, Button Icon Description Or Connector Image, depending on the amount LCD Panel Features Buttons Description LCD Panel Features Optional Buttons Description Home Screen View Menu Setup MenuOption Description OptionDescription Hard-Drive Indicators Hard-Drive Indicator Patterns Drive-Status Indicator Pattern Condition Back-Panel Features and Indicators Indicator, Button, or Icon Description Connector Indicator, Button, or Icon Description Connector Indicator Indicator Code Guidelines for Connecting Optional External DevicesNIC Indicator Codes Power Supply Status Indicator Power Indicator Codes Diagnostic Indicator Codes Causes Corrective Action Diagnostic Lights Optional Diagnostic Indicator Codes Causes Corrective Action Code Text Causes Corrective Actions LCD Status Messages Optional Ambient temperature has See Troubleshooting VTT voltage regulator See Troubleshooting Getting Started Guide System Bios has Specified power supplys Check the AC power Reported a PCI parity IDRAC6 Express Memory configured See Troubleshooting Programmable interval Remove AC power to Bios Post memory test See Troubleshooting Spared the memory Removing LCD Status Messages Solving Problems Described by LCD Status Messages Message Causes Corrective Actions System Messages Memory configuration Ensure that the memory System is in manufacturing Reboot to take the system Mismatched processors have Ensure that all processors Invalid memory Ensure that the memory Overcurrent detected at See Getting Help on Memtest lane Incorrect configuration Check the hard drive There is no device connected Information only Match in rank Count x,x Following DIMMs should Match in size Memory module without a Replace the memory Integrated Dell Remote Unsupported Processors, memory Were just upgraded Write fault Write fault on selected drive Alert Messages Diagnostics Messages Other Information You May Need Choosing the System Boot Mode Using the System Setup Program and Uefi Boot Manager Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Navigation Keys Keys Action Main Screen System Setup Options PCI IRQ Processor Settings Screen Memory Settings Screen C1E Sata Settings Screen Optional Emulation Type fields Boot Settings ScreenNot installed in the same boot mode Integrated Devices Screen All Ports On default Serial Communication Screen PCI IRQ Assignments Screen Embedded Server Management Screen VT100/VT220 default VT100/VT220 or Ansi System Security Screen Power Management Screen TPM keys prior to enabling this option More information Do so by qualified support personnel or by Diagnostic screenExit Screen Using the Uefi Boot Manager Navigation Keys Entering the Uefi Boot Manager Uefi Boot Settings Screen Uefi Boot Manager Screen Using the System Password System and Setup Password FeaturesAssigning a System Password System Utilities Screen Using Your System Password to Secure Your System Verify that Password Status is Unlocked Changing an Existing System Password Disabling the System Password Operating With a Setup Password Enabled Using the Setup PasswordAssigning a Setup Password Embedded System Management Deleting or Changing an Existing Setup Password Entering the BMC Setup Module Baseboard Management Controller Configuration Entering the iDRAC6 Configuration Utility IDRAC6 Configuration Utility Inside the System Recommended Tools Inside the System Eight-Hard-Drive System Inside the System Twelve-Hard-Drive System Removing the Front Bezel Front Bezel Optional Opening the System Installing the Front BezelOpening and Closing the System System cover latch Closing the System Removing the Cooling Shroud Cooling Shroud Removing a Hard-Drive Blank Installing the Cooling ShroudHard Drives Removing a Hard Drive Installing a Hard-Drive Blank Removing and Installing a Hard Drive Installing a Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Drive Carrier Internal Hard Drives Installing a Hard Drive Into a Hard-Drive CarrierRemoving an Internal Hard-Drive Bay Came with the product 10. Removing and Installing an Internal Hard-Drive Bay Installing an Internal Hard-Drive Bay Installing a Hard Drive Into a Hard-Drive Bay Removing an Optical Drive Optical Drive Optional 12. Removing and Installing the Optical Drive Installing an Optical Drive Cooling Fans Removing a Cooling Fan 13. Removing and Installing a Fan Eight-Hard-Drive System 100 14. Removing and Installing a Fan Twelve-Hard-Drive System 101 Installing a Cooling Fan 102 Power SuppliesRemoving a Power Supply 103 Installing a Power Supply Installing the Power Supply Blank Removing the Power Supply BlankSystem Memory 104 105 General Memory Module Installation Guidelines 106 Optimizer Independent Channel ModeMode-Specific Guidelines Single Processor Dual Processor Module 107Size Physical Available Memory Single Processor Dual Processor Memory 108 Installing Memory Modules 109 16. Removing and Installing a Memory Module 110 Removing Memory Modules 111 Expansion Card Installation GuidelinesExpansion Cards and Expansion-Card Risers Perc H800 Hpcc 112 113 Installing an Expansion Card 114 17. Removing and Installing an Expansion Card 115 Removing an Expansion Card 116 Removing an Expansion-Card Riser 117 18. Removing and Installing an Expansion-Card Riser 118 Installing an Expansion-Card Riser 119 Integrated Storage Controller CardRemoving the Storage Controller Card 120 19. Removing and Installing the Storage Controller Card 121 Installing the Storage Controller Card 122 Installing an iDRAC6 Express CardIDRAC6 Express Card Optional 123 Removing an iDRAC6 Express Card 124 Installing an iDRAC6 Enterprise CardIDRAC6 Enterprise Card Optional 125 21. Removing and Installing an iDRAC6 Enterprise Card 126 Removing an iDRAC6 Enterprise Card VFlash Media Optional Installing a VFlash Media CardInternal USB Memory Key Removing a VFlash Media Card 128 ProcessorsRemoving a Processor 129 130 23. Removing and Installing the Heat Sink 131 24. Removing and Installing a Processor 132 Installing a Processor 133 System BatteryReplacing the System Battery 134 25. Replacing the System Battery 135 136 RAID Battery OptionalRemoving the RAID Battery Installing the RAID Battery Control Panel Assembly-LEDRemoving the Control-PanelModule-LED 137 138 27. Removing and Installing the Control Panel-LED 139 Installing the Control-Panel Module-LED 140 Control Panel Assembly-LCD OptionalRemoving the Control Panel Display Module 141 Installing the Control Panel Display ModuleRemoving the Control Panel Assembly 142 28. Removing and Installing the Control Panel-LCD SAS Backplane Installing the Control Panel AssemblyRemoving the SAS Backplane 143 144 145 146 147 Installing the SAS Backplane 148 Power Distribution BoardRemoving the Power Distribution Board 149 150 151 Replacing the Power Distribution Board 152 System BoardRemoving the System Board 153 33. Removing and Installing the System Board 154 Installing the System Board 155 156 157 Troubleshooting External Connections 158 Troubleshooting the Video SubsystemTroubleshooting a USB Device 159 Troubleshooting a Serial I/O DeviceTroubleshooting a NIC 160 Troubleshooting a Wet System 161 162 Troubleshooting a Damaged SystemTroubleshooting the System Battery 163 Troubleshooting Power SuppliesTroubleshooting System Cooling Problems 164 Troubleshooting a Fan 165 Troubleshooting System Memory 166 167 Troubleshooting an Internal USB Key 168 Troubleshooting an Optical Drive 169 Troubleshooting a Hard Drive 170 Troubleshooting an Internal Hard Drive 171 Troubleshooting a Storage Controller 172 Troubleshooting Expansion Cards 173 174 Troubleshooting Processors 175 176 177 Using Online DiagnosticsEmbedded System Diagnostics Features 178 When to Use the Embedded System DiagnosticsRunning the Embedded System Diagnostics Using the Custom Test Options Embedded System Diagnostics Testing OptionsSelecting Devices for Testing Selecting Diagnostics Options 180 Viewing Information and Results 181 System Board Jumper Settings DescriptionSystem Board Jumpers 182 System Board Connectors 183 System Board Connectors Description 184 Disabling a Forgotten Password 185 186 187 Contacting Dell 188 189 Index 190 191 Post 192 193 USB 194