176 | Dell R515 instruction

176

Troubleshooting Your System

Image 176

Dell R515 owner manual 176

Contents

Dell PowerEdge R515 Systems August Contents Other Information You May Need Choosing the System Boot ModeEntering the Uefi Boot Manager Opening and Closing the System IDRAC6 Configuration UtilityEmbedded System Management Removing a Hard Drive From a Control Panel Assembly-LED Integrated Storage Controller CardIDRAC6 Express Card Optional IDRAC6 Enterprise Card Optional 140 143148 152 Troubleshooting Expansion Cards 172 Embedded System Diagnostics FeaturesWhen to Use the Embedded System Diagnostics Running the Embedded System Diagnostics Disabling a Forgotten Password 184 181182 187 Accessing System Features During Startup Keystroke Description Front-Panel Features and Indicators AC power and an error has been Indicator, Button Icon Description Or Connector Image, depending on the amount LCD Panel Features Optional LCD Panel Features Buttons Description Home Screen Buttons Description Setup Menu View MenuOption Description OptionDescription Hard-Drive Indicator Patterns Hard-Drive Indicators Back-Panel Features and Indicators Drive-Status Indicator Pattern Condition Indicator, Button, or Icon Description Connector Indicator, Button, or Icon Description Connector Indicator Indicator Code Guidelines for Connecting Optional External DevicesNIC Indicator Codes Power Indicator Codes Power Supply Status Indicator Diagnostic Lights Optional Diagnostic Indicator Codes Causes Corrective Action Diagnostic Indicator Codes Causes Corrective Action LCD Status Messages Optional Code Text Causes Corrective Actions Ambient temperature has See Troubleshooting VTT voltage regulator See Troubleshooting Getting Started Guide System Bios has Specified power supplys Check the AC power Reported a PCI parity IDRAC6 Express Memory configured See Troubleshooting Programmable interval Remove AC power to Bios Post memory test See Troubleshooting Spared the memory Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages Message Causes Corrective Actions Memory configuration Ensure that the memory System is in manufacturing Reboot to take the system Mismatched processors have Ensure that all processors Invalid memory Ensure that the memory Overcurrent detected at See Getting Help on Memtest lane Incorrect configuration Check the hard drive There is no device connected Information only Match in rank Count x,x Following DIMMs should Match in size Memory module without a Replace the memory Integrated Dell Remote Unsupported Processors, memory Were just upgraded Write fault Write fault on selected drive Diagnostics Messages Alert Messages Other Information You May Need Using the System Setup Program and Uefi Boot Manager Choosing the System Boot Mode Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program Navigation Keys Keys Action System Setup Options Main Screen PCI IRQ Memory Settings Screen Processor Settings Screen Sata Settings Screen Optional C1E Emulation Type fields Boot Settings ScreenNot installed in the same boot mode All Ports On default Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication Screen VT100/VT220 default VT100/VT220 or Ansi Embedded Server Management Screen Power Management Screen System Security Screen More information TPM keys prior to enabling this option Do so by qualified support personnel or by Diagnostic screenExit Screen Entering the Uefi Boot Manager Using the Uefi Boot Manager Navigation Keys Uefi Boot Manager Screen Uefi Boot Settings Screen System and Setup Password Features Using the System PasswordAssigning a System Password System Utilities Screen Verify that Password Status is Unlocked Using Your System Password to Secure Your System Disabling the System Password Changing an Existing System Password Operating With a Setup Password Enabled Using the Setup PasswordAssigning a Setup Password Deleting or Changing an Existing Setup Password Embedded System Management Baseboard Management Controller Configuration Entering the BMC Setup Module IDRAC6 Configuration Utility Entering the iDRAC6 Configuration Utility Recommended Tools Inside the System Inside the System Eight-Hard-Drive System Inside the System Twelve-Hard-Drive System Front Bezel Optional Removing the Front Bezel Opening the System Installing the Front BezelOpening and Closing the System System cover latch Closing the System Cooling Shroud Removing the Cooling Shroud Removing a Hard-Drive Blank Installing the Cooling ShroudHard Drives Installing a Hard-Drive Blank Removing a Hard Drive Installing a Hard Drive Removing and Installing a Hard Drive Installing a Hard Drive Into a Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier Internal Hard DrivesRemoving an Internal Hard-Drive Bay Came with the product 10. Removing and Installing an Internal Hard-Drive Bay Installing an Internal Hard-Drive Bay Installing a Hard Drive Into a Hard-Drive Bay Optical Drive Optional Removing an Optical Drive Installing an Optical Drive 12. Removing and Installing the Optical Drive Cooling Fans Removing a Cooling Fan 13. Removing and Installing a Fan Eight-Hard-Drive System 14. Removing and Installing a Fan Twelve-Hard-Drive System 100 Installing a Cooling Fan 101 102 Power SuppliesRemoving a Power Supply Installing a Power Supply 103 Removing the Power Supply Blank Installing the Power Supply BlankSystem Memory 104 General Memory Module Installation Guidelines 105 106 Optimizer Independent Channel ModeMode-Specific Guidelines 107 Single Processor Dual Processor ModuleSize Physical Available Memory Single Processor Dual Processor Memory Installing Memory Modules 108 16. Removing and Installing a Memory Module 109 Removing Memory Modules 110 111 Expansion Card Installation GuidelinesExpansion Cards and Expansion-Card Risers 112 Perc H800 Hpcc Installing an Expansion Card 113 17. Removing and Installing an Expansion Card 114 Removing an Expansion Card 115 Removing an Expansion-Card Riser 116 18. Removing and Installing an Expansion-Card Riser 117 Installing an Expansion-Card Riser 118 119 Integrated Storage Controller CardRemoving the Storage Controller Card 19. Removing and Installing the Storage Controller Card 120 Installing the Storage Controller Card 121 122 Installing an iDRAC6 Express CardIDRAC6 Express Card Optional Removing an iDRAC6 Express Card 123 124 Installing an iDRAC6 Enterprise CardIDRAC6 Enterprise Card Optional 21. Removing and Installing an iDRAC6 Enterprise Card 125 Removing an iDRAC6 Enterprise Card 126 Installing a VFlash Media Card VFlash Media OptionalInternal USB Memory Key Removing a VFlash Media Card 128 ProcessorsRemoving a Processor 129 23. Removing and Installing the Heat Sink 130 24. Removing and Installing a Processor 131 Installing a Processor 132 133 System BatteryReplacing the System Battery 25. Replacing the System Battery 134 135 136 RAID Battery OptionalRemoving the RAID Battery Control Panel Assembly-LED Installing the RAID BatteryRemoving the Control-PanelModule-LED 137 27. Removing and Installing the Control Panel-LED 138 Installing the Control-Panel Module-LED 139 140 Control Panel Assembly-LCD OptionalRemoving the Control Panel Display Module 141 Installing the Control Panel Display ModuleRemoving the Control Panel Assembly 28. Removing and Installing the Control Panel-LCD 142 Installing the Control Panel Assembly SAS BackplaneRemoving the SAS Backplane 143 144 145 146 Installing the SAS Backplane 147 148 Power Distribution BoardRemoving the Power Distribution Board 149 150 Replacing the Power Distribution Board 151 152 System BoardRemoving the System Board 33. Removing and Installing the System Board 153 Installing the System Board 154 155 156 Troubleshooting External Connections 157 158 Troubleshooting the Video SubsystemTroubleshooting a USB Device 159 Troubleshooting a Serial I/O DeviceTroubleshooting a NIC Troubleshooting a Wet System 160 161 162 Troubleshooting a Damaged SystemTroubleshooting the System Battery 163 Troubleshooting Power SuppliesTroubleshooting System Cooling Problems Troubleshooting a Fan 164 Troubleshooting System Memory 165 166 Troubleshooting an Internal USB Key 167 Troubleshooting an Optical Drive 168 Troubleshooting a Hard Drive 169 Troubleshooting an Internal Hard Drive 170 Troubleshooting a Storage Controller 171 Troubleshooting Expansion Cards 172 173 Troubleshooting Processors 174 175 176 177 Using Online DiagnosticsEmbedded System Diagnostics Features 178 When to Use the Embedded System DiagnosticsRunning the Embedded System Diagnostics Embedded System Diagnostics Testing Options Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results 180 181 System Board Jumper Settings DescriptionSystem Board Jumpers System Board Connectors 182 System Board Connectors Description 183 Disabling a Forgotten Password 184 185 186 Contacting Dell 187 188 Index 189 190 Post 191 192 USB 193 194