175 | Dell R515 manual

16Replace processor 1 with processor 2. See "Installing a Processor" on page 132.

17Repeat step 11 through step 13.

If you have tested both the processors and the problem persists, the system board is faulty. See "Getting Help" on page 187.

Troubleshooting Your System

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Dell R515 owner manual 175

Contents

Dell PowerEdge R515 Systems August Contents Entering the Uefi Boot Manager Choosing the System Boot ModeOther Information You May Need Embedded System Management IDRAC6 Configuration UtilityOpening and Closing the System Removing a Hard Drive From a IDRAC6 Enterprise Card Optional Control Panel Assembly-LEDIntegrated Storage Controller Card IDRAC6 Express Card Optional 152 140143 148 Running the Embedded System Diagnostics Troubleshooting Expansion Cards 172Embedded System Diagnostics Features When to Use the Embedded System Diagnostics 187 Disabling a Forgotten Password 184181 182 Keystroke Description Accessing System Features During Startup Front-Panel Features and Indicators AC power and an error has been Indicator, Button Icon Description Or Connector Image, depending on the amount LCD Panel Features Buttons Description LCD Panel Features Optional Buttons Description Home Screen OptionDescription Setup MenuView Menu Option Description Hard-Drive Indicators Hard-Drive Indicator Patterns Drive-Status Indicator Pattern Condition Back-Panel Features and Indicators Indicator, Button, or Icon Description Connector Indicator, Button, or Icon Description Connector NIC Indicator Codes Guidelines for Connecting Optional External DevicesIndicator Indicator Code Power Supply Status Indicator Power Indicator Codes Diagnostic Indicator Codes Causes Corrective Action Diagnostic Lights Optional Diagnostic Indicator Codes Causes Corrective Action Code Text Causes Corrective Actions LCD Status Messages Optional Ambient temperature has See Troubleshooting VTT voltage regulator See Troubleshooting Getting Started Guide System Bios has Specified power supplys Check the AC power Reported a PCI parity IDRAC6 Express Memory configured See Troubleshooting Programmable interval Remove AC power to Bios Post memory test See Troubleshooting Spared the memory Removing LCD Status Messages Solving Problems Described by LCD Status Messages Message Causes Corrective Actions System Messages Memory configuration Ensure that the memory System is in manufacturing Reboot to take the system Mismatched processors have Ensure that all processors Invalid memory Ensure that the memory Overcurrent detected at See Getting Help on Memtest lane Incorrect configuration Check the hard drive There is no device connected Information only Match in rank Count x,x Following DIMMs should Match in size Memory module without a Replace the memory Integrated Dell Remote Unsupported Processors, memory Were just upgraded Write fault Write fault on selected drive Alert Messages Diagnostics Messages Other Information You May Need Choosing the System Boot Mode Using the System Setup Program and Uefi Boot Manager Keys Action Entering the System Setup ProgramResponding to Error Messages Using the System Setup Program Navigation Keys Main Screen System Setup Options PCI IRQ Processor Settings Screen Memory Settings Screen C1E Sata Settings Screen Optional Not installed in the same boot mode Boot Settings ScreenEmulation Type fields Integrated Devices Screen All Ports On default Serial Communication Screen PCI IRQ Assignments Screen Embedded Server Management Screen VT100/VT220 default VT100/VT220 or Ansi System Security Screen Power Management Screen TPM keys prior to enabling this option More information Exit Screen Diagnostic screenDo so by qualified support personnel or by Using the Uefi Boot Manager Navigation Keys Entering the Uefi Boot Manager Uefi Boot Settings Screen Uefi Boot Manager Screen System Utilities Screen System and Setup Password FeaturesUsing the System Password Assigning a System Password Using Your System Password to Secure Your System Verify that Password Status is Unlocked Changing an Existing System Password Disabling the System Password Assigning a Setup Password Using the Setup PasswordOperating With a Setup Password Enabled Embedded System Management Deleting or Changing an Existing Setup Password Entering the BMC Setup Module Baseboard Management Controller Configuration Entering the iDRAC6 Configuration Utility IDRAC6 Configuration Utility Inside the System Recommended Tools Inside the System Eight-Hard-Drive System Inside the System Twelve-Hard-Drive System Removing the Front Bezel Front Bezel Optional Opening and Closing the System Installing the Front BezelOpening the System System cover latch Closing the System Removing the Cooling Shroud Cooling Shroud Hard Drives Installing the Cooling ShroudRemoving a Hard-Drive Blank Removing a Hard Drive Installing a Hard-Drive Blank Removing and Installing a Hard Drive Installing a Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Drive Carrier Came with the product Installing a Hard Drive Into a Hard-Drive CarrierInternal Hard Drives Removing an Internal Hard-Drive Bay 10. Removing and Installing an Internal Hard-Drive Bay Installing an Internal Hard-Drive Bay Installing a Hard Drive Into a Hard-Drive Bay Removing an Optical Drive Optical Drive Optional 12. Removing and Installing the Optical Drive Installing an Optical Drive Cooling Fans Removing a Cooling Fan 13. Removing and Installing a Fan Eight-Hard-Drive System 100 14. Removing and Installing a Fan Twelve-Hard-Drive System 101 Installing a Cooling Fan Removing a Power Supply Power Supplies102 103 Installing a Power Supply 104 Removing the Power Supply BlankInstalling the Power Supply Blank System Memory 105 General Memory Module Installation Guidelines Mode-Specific Guidelines Optimizer Independent Channel Mode106 Single Processor Dual Processor Memory 107Single Processor Dual Processor Module Size Physical Available Memory 108 Installing Memory Modules 109 16. Removing and Installing a Memory Module 110 Removing Memory Modules Expansion Cards and Expansion-Card Risers Expansion Card Installation Guidelines111 Perc H800 Hpcc 112 113 Installing an Expansion Card 114 17. Removing and Installing an Expansion Card 115 Removing an Expansion Card 116 Removing an Expansion-Card Riser 117 18. Removing and Installing an Expansion-Card Riser 118 Installing an Expansion-Card Riser Removing the Storage Controller Card Integrated Storage Controller Card119 120 19. Removing and Installing the Storage Controller Card 121 Installing the Storage Controller Card IDRAC6 Express Card Optional Installing an iDRAC6 Express Card122 123 Removing an iDRAC6 Express Card IDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise Card124 125 21. Removing and Installing an iDRAC6 Enterprise Card 126 Removing an iDRAC6 Enterprise Card Removing a VFlash Media Card Installing a VFlash Media CardVFlash Media Optional Internal USB Memory Key Removing a Processor Processors128 129 130 23. Removing and Installing the Heat Sink 131 24. Removing and Installing a Processor 132 Installing a Processor Replacing the System Battery System Battery133 134 25. Replacing the System Battery 135 Removing the RAID Battery RAID Battery Optional136 137 Control Panel Assembly-LEDInstalling the RAID Battery Removing the Control-PanelModule-LED 138 27. Removing and Installing the Control Panel-LED 139 Installing the Control-Panel Module-LED Removing the Control Panel Display Module Control Panel Assembly-LCD Optional140 Removing the Control Panel Assembly Installing the Control Panel Display Module141 142 28. Removing and Installing the Control Panel-LCD 143 Installing the Control Panel AssemblySAS Backplane Removing the SAS Backplane 144 145 146 147 Installing the SAS Backplane Removing the Power Distribution Board Power Distribution Board148 149 150 151 Replacing the Power Distribution Board Removing the System Board System Board152 153 33. Removing and Installing the System Board 154 Installing the System Board 155 156 157 Troubleshooting External Connections Troubleshooting a USB Device Troubleshooting the Video Subsystem158 Troubleshooting a NIC Troubleshooting a Serial I/O Device159 160 Troubleshooting a Wet System 161 Troubleshooting the System Battery Troubleshooting a Damaged System162 Troubleshooting System Cooling Problems Troubleshooting Power Supplies163 164 Troubleshooting a Fan 165 Troubleshooting System Memory 166 167 Troubleshooting an Internal USB Key 168 Troubleshooting an Optical Drive 169 Troubleshooting a Hard Drive 170 Troubleshooting an Internal Hard Drive 171 Troubleshooting a Storage Controller 172 Troubleshooting Expansion Cards 173 174 Troubleshooting Processors 175 176 Embedded System Diagnostics Features Using Online Diagnostics177 Running the Embedded System Diagnostics When to Use the Embedded System Diagnostics178 Selecting Diagnostics Options Embedded System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Devices for Testing 180 Viewing Information and Results System Board Jumpers System Board Jumper Settings Description181 182 System Board Connectors 183 System Board Connectors Description 184 Disabling a Forgotten Password 185 186 187 Contacting Dell 188 189 Index 190 191 Post 192 193 USB 194