Dish Network 512 manual On-Screen Messages, 001

Chapter 4

Reference

On-Screen Messages

This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table.

Message Number	Possible Reason	What to Do
	• There may be a problem with the	• Check the coaxial cables and their connections to and from the
001	multi-dish switch.	multi-dish switch. Make sure that all required cables are in
		place, and check that all cable connections are tight and dry (for
		outdoor cables). If this does not work, call the Customer Service
		Center for help.
	• Heavy rain, snow, or cloud cover	• Note the local weather conditions. Remove any snow or other
	may be interfering with	debris which may have collected on the satellite dish.
	transmission of the satellite	Make sure that the satellite dish has a clear line of sight to the
002	signal, or there may be other	satellite. Check whether branches or leaves have grown into the
	interference.	line of sight.
		• Make sure that the satellite dish is aimed at the satellite. Check
		the strength of the signal using the Point Dish/Signal menu.
		Consult your installer to re-aim the dish, if necessary, to obtain
		the strongest possible signal.
	• The wrong type of coaxial cable	• Make sure the system uses RG6 coaxial cable; if not, call your
	may be used in the system, or the	dealer or installer.
	cable run length may be too long.	• Check the dish-to-receiver cable run length; if it is over 200 feet,
	Or, there may be a problem with
		call your dealer or installer.
003, 004	the multi-dish switch.
		• Check the coaxial cables and their connections to and from the
		multi-dish switch. Make sure that all required cables are in
		place, and check that all cable connections are tight and dry (for
		outdoor cables). If this does not work, do the Check Switch
		test.
	• The receiver may not yet have	• If you have authorized the receiver, wait a few minutes to see if
	been authorized via the satellite	the message is removed. Make sure that all required cables are
	signal. The satellite dish may	in place, and check that all cable connections are tight and dry
	have moved so that it is no longer	(for outdoor cables).
	picking up the satellite signal.	• Make sure that the satellite dish has a clear line of sight to the
	The cable connections may have
005		satellite. Check whether branches or leaves have grown into the
	loosened or have moisture inside.
		line of sight.
	There may be an interruption of	• Check that the Signal Strength bar in the Point Dish/
	the satellite signal.
		Signal menu is green and displays the word Locked. If not,
		contact your installer to re-aim the satellite dish. If you have not
		authorized the receiver, call the Customer Service Center for
		help.
	• The receiver may not be	• You must connect the receiver to an active telephone connection
	connected to an active telephone	at all times. If you install two or more receivers, you must
006	line.	connect each receiver to an active telephone connection at all
	• The credit limit may have been	times.
		• Call the Customer Service Center for help checking the credit
	suspended.	limit, and/or to get authorization to make a purchase.
008	• Maybe the receiver is connected	• Install a DSL filter between the receiver and the telephone wall
	to a DSL (Digital Subscriber	jack. You can obtain the filter from your DSL provider.
	Line) phone line.
	• Viewers in specific areas are	• Remember that the program providers specify which programs
	prohibited from watching certain	are “blacked out” for which viewers, not DISH Network™.
	programs. For example, viewers
011, 012	who live close to a particular
	football stadium may be
	prohibited from watching
	football games that are played in
	that stadium.

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