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| Troubleshooting Tables | |
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| What Is |
| Possible Reason | What to Do |
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| You find that you are not | • | The receiver may not be | • You must connect the receiver to an active telephone connection |
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| able to order a pay per |
| connected to an active telephone | at all times. If you install two or more receivers, you must |
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| view program. |
| line. | connect each receiver to an active telephone connection at all |
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| times. |
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| • | The credit limit may have been | • Review your pay per view purchases to check the credit limit. |
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| exceeded. |
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| You find that you are not | • | You ordered a pay per view | • You cannot cancel an order for a pay per view program, whether |
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| able to cancel a pay per |
| program, and then decided not to | it was just ordered or ordered earlier. |
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| view program. |
| watch it. |
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| Your setup includes more | • | You ordered a pay per view | • If you want to watch a pay per view program on TVs connected |
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| than one receiver. You |
| program, and want it to be | to up to six receivers, you must order the program for each |
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| order a pay per view |
| available via all the receivers in | receiver but you only pay for the program once. |
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| program, but it does not |
| your setup. |
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| appear via all of the |
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| receivers. |
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Using the Telephone for Voice/Data/FAX |
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| What Is Happening |
| Possible Reason | What to Do |
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| While you are making a | • | The receiver may have tried to call | • You do not have to do anything. You can always use your |
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| telephone call, you hear |
| the Customer Service Center to | telephone line, because the receiver automatically hangs up if it |
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| “clicks.” |
| send pay per view purchase | finds the line is busy. |
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| information. When the receiver |
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| found that the telephone was busy, |
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| it automatically disconnected. |
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| The receiver cannot connect | • | Maybe the receiver is connected to | • Install a DSL filter between the receiver and the telephone wall |
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| to DISH Network. |
| a DSL (Digital Subscriber Line) | jack. |
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| phone line. |
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| You pick up the telephone to | • | The receiver was calling the | • Hang up, and then pick up the telephone again to get a dial tone. |
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| make a call, but you do not |
| Customer Service Center to send |
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| hear a dial tone. |
| pay per view information. When |
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| the receiver found that the |
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| telephone was busy, it |
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| automatically disconnected. |
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| Your computer or facsimile | • | The receiver was calling the | • Resend the FAX or modem transmission. |
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| (FAX) machine tries to send |
| Customer Service Center to send |
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| a FAX or modem |
| pay per view information. When |
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| transmission, but fails. |
| the receiver found that the |
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| telephone was busy, it |
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| automatically disconnected. The |
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| FAX or modem found that there |
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| was no dial tone, and cancelled the |
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| transmission. |
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| Your computer or FAX | • | The receiver may have tried to call | • Have the sender resend the FAX or modem transmission. |
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| machine was receiving a |
| the Customer Service Center to |
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| FAX or modem |
| send pay per view purchase |
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| transmission, but an error |
| information during the FAX or |
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| occurred. |
| mode call. When the receiver |
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| found that the telephone was busy, |
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| it automatically disconnected. This |
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| generated “clicks” that caused an |
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| error in the FAX or modem |
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| transmission. |
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Page 105
