Residential Customer Agreement

 

 

 

 

Service Access Fee

$6.00

You do not subscribe to applicable required minimum monthly

 

 

 

programming.

 

 

 

 

 

 

Transactional Fees

 

 

 

 

 

Type of Fee

Amount

Description of When Fee Applies

 

 

 

 

 

Check by Phone Fee

$9.99

You make a personal check payment using our automated

 

 

 

phone system or through our customer service center.

 

 

 

 

 

External Hard Drive Activation

$39.99

One time fee charged if you have a ViP receiver and you

 

Fee

 

choose to connect an external hard drive to that receiver.

 

 

 

 

 

Late Payment Fee

$5.00

You do not pay your bill in full on or before its due date (unless

 

 

 

you are receiving Services pursuant to a Pre-Pay Promotion).

 

 

 

 

 

Live Operator Payment Fee

$5.00

You make a debit or credit card payment through a DISH

 

 

 

Network customer service representative (unless you are

 

 

 

receiving Services pursuant to a Pre-Pay Promotion).

 

 

 

 

 

Mobile Fee

$20.00

You would like the ability to order pay-per-view Services at any

 

 

 

time without a phone line connected to your receiver. Charged

 

 

 

annually.

 

 

 

 

 

Pay-Per-View Automated Fee

$1.50

You use our automated telephone system to order DISH

 

 

 

Network pay-per-view Services.

 

 

 

 

 

Pay-Per-View Live Operator Fee

$5.00

You call one of our customer service centers to order DISH

 

 

 

Network pay-per-view Services.

 

 

 

 

 

 

$25.00

We disconnect your Services for any reason and you wish to

 

 

 

restart such Services (unless you are receiving Services

 

Restart Fee

 

pursuant to a Pre-Pay Promotion).

 

 

 

 

$5.00

If you are a Pre-Pay Promotion customer, we disconnect your

 

 

 

 

 

Services for any reason, and you wish to restart such

 

 

 

Services.

 

 

 

 

 

Returned Payment Fee

$10.00

You pay DISH Network by EFT or check and payment is

 

 

 

subsequently returned.

 

 

 

 

 

 

$14.95

DISH Network sends you hardware you via regular delivery.

 

 

 

(Additional $10 Extended Delivery Fee applies to Alaska,

 

 

 

Hawaii, Puerto Rico, or the U.S. Virgin Islands deliveries.)

 

 

 

 

 

 

$5.95

DISH Network sends you a remote control via regular delivery.

 

 

 

(An additional $10 Extended Delivery Fee applies to Alaska,

 

Shipping and Handling Fee

 

Hawaii, Puerto Rico, or the U.S. Virgin Islands deliveries.)

 

 

 

 

$8.95

DISH Network sends you an accessory via regular delivery.

 

 

 

 

 

(An additional $7 Extended Delivery Fee applies to Alaska,

 

 

 

Hawaii, Puerto Rico, or the U.S. Virgin Islands deliveries.)

 

 

 

 

 

 

24.95

DISH Network sends you an item via overnight delivery (not

 

 

 

available to Alaska, Hawaii, Puerto Rico, or the U.S. Virgin

 

 

 

Islands.)

 

 

 

 

 

Smart Card Replacement Fee

$50.00

We replace your Smart Card because it was lost, damaged,

 

 

 

defective or stolen, as long as there is no evidence of

 

 

 

unauthorized tampering or modification.

 

 

 

 

 

Statement Request Fee

$2.00

You request a copy of a previous billing statement.

 

 

 

 

 

 

$5.00

You change your programming selection (but not regarding

 

Transaction Fee

 

adult programming).

 

 

 

 

$10.00

Changes to your programming selection include adult

 

 

 

 

 

programming.

 

 

 

 

 

In the event billing is provided through a third-party billing agent, the above fees may differ.

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Dish Network 512 manual Residential Customer Agreement