Dish Network 512 manual Using the Program Guide or the Browse Banner, Using Locks

				Troubleshooting Tables
	What Is		Possible Reason	What to Do
	Happening
	A “black box” fills almost	•	You may have turned on the	• Using the TV remote control and/or menus displayed by the TV
	all of the TV screen.		Closed Captioned feature on the	(not the receiver remote control or the menus displayed by the
			TV, and put that feature into Text	receiver), turn off the closed captioned feature.
			mode.
	The TV screen is all blue.	•	You may have connected the	• Check your TV owner’s manual for the correct TV input to use
			receiver to an input on the TV	to connect the video signal output from the satellite receiver.
			that is incorrect for the signal
			output from the receiver.
Using the Program Guide or the Browse Banner
	What Is		Possible Reason	What to Do
	Happening
	In the Program Guide,	•	Red means that you have not	• If you want to buy a channel, call the Customer Service Center
	some channels have a red		bought the program. You must	at 1-800-333-DISH (3474).
	background.		buy a channel before you can
			tune the receiver to it.
	You try to display future	•	The Program Guide and	• Try displaying the Program Guide again later. By that time,
	programs in the Program		Browse Banner can display	it may show programs for the time and date you want.
	Guide or Browse		programs scheduled for an	• Turn the receiver off for about ten minutes. This will allow the
	Banner, but find you		extended, but not unlimited time
				Program Guide to be updated.
	cannot.		beyond the present.
	You try to display	•	The Program Guide and	• Contact the program providers for details on past programs.
	programs that have ended		Browse Banner can display
	in the Program Guide or		only programs that have not yet
	Browse Banner, but		ended. These features cannot
	find you cannot.		display a time earlier than the
			present.
	When you are using the	•	You may have applied a Favorite	• You can change the applied Favorite List while using the
	Program Guide or		List other than the list named All	Program Guide, by pressing the remote control Guide button
	Browse Banner, some		Chan.	repeatedly. You can choose another custom Favorite List, the
	channels are missing.			All Chan list, which includes all of the channels, or the All
		•	You may have set up the locks to	Sub list, which includes all subscribed channels.
				• Unlock the receiver for the Program Guide to display hidden
			hide certain programming.	channels.
		•	If your setup includes a multi-	• Do the Check Switch procedure (see the installation
			dish switch, you may need to do	instructions
			the Check Switch procedure.	for details).
Using Locks
	What Is		Possible Reason	What to Do
	Happening
	You set a lock (for	•	You may not have locked the	• You must lock the receiver to apply any lock that you have set.
	example, a lock on		receiver.
	programs by ratings), but
	the lock does not take
	effect.
	You forgot the password,	•	You may not have written down	• Call the Customer Service Center. You must provide account
	so that you are unable to		the password, to keep it in a safe	information to the Customer Service Representative. If you
	unlock the receiver.		place.	have set up a PIN, you will need to provide that, as well.

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