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| Troubleshooting Tables | |
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| What Is Happening |
| Possible Reason | What to Do |
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| When you press the remote control Power | • | Other lights are too bright. | • Try other remote control buttons to see |
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| button to turn the receiver ON, the receiver |
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| if the receiver is responding. |
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| front panel Power light does not light up. | • | Remote control not operating properly | • Replace the remote control batteries |
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| or the batteries are weak or dead. | with fresh ones of the right size/type. |
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| The receiver power cord not plugged | • Check that the receiver power cord is |
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| into a power outlet, or there may be a |
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| not damaged, and that the plug is |
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| problem with the AC power. |
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| inserted correctly into the outlet. |
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| • | The remote control(s) may not be set to | • Make sure the remote control(s) are set |
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| the address(es) used by the satellite | to the same address(es) used by the |
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| receiver. |
| satellite receiver. See page 32 for |
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| information on changing the remote |
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| • | You may be trying to use an IR remote | control address. |
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| • Make sure you are using the IR remote |
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| to control a receiver in another location. |
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| with a clear line of sight to the receiver. |
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| • | The TV2 indicator will not light. | • This is normal. No action is required. |
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| You use a pyramid type IR extender (not a | • | The IR sensor on the extender that | • Make sure that the extender that |
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| “mouse tail”), and it does not seem to work. |
| receives the remote control signals may | receives the signal from the remote |
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| not be facing the remote control. | control is facing the right way, so that |
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| The IR cable on the extender that sends | the IR sensor can receive the remote |
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| the signal to the receiver may not be | control signals. |
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| right in front of the IR sensor on the | • Make sure that the IR cable on the |
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| receiver front panel. |
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| extender that sends the signal to the |
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| receiver is right in front of the IR sensor |
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| on the receiver front panel, so that the |
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| receiver IR sensor can receive the |
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| signals. |
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| • If doing the above does not solve the |
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| problem, contact the manufacturer of |
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| • | You are using Remote Control 2 which | the extenders for assistance. |
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| • Use a |
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| does not transmit IR signals. | with Remote Control 1 which uses IR |
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| signals. |
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| • Install a UHF attenuator. |
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Hearing A Program |
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| What Is | Possible Reason |
| What to Do |
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| Happening |
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| The receiver front panel | • You may have muted the sound, | • Check the volume level on the TV or audio device. Turn off the |
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| TV1 light is on and there | or set the volume so low that you | mute or turn up the volume, as required. |
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| is a good picture on the | cannot hear it. |
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| TV set, but you do not | • The audio connections may not |
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| hear any sound. | • Check the audio connectors and cables from the receiver to the |
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| be properly connected. |
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| TV or the sound system. |
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| • Check the TV speakers or the sound system. |
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| You hear a foreign | • You may have set the receiver to | • Use the Alternate Audio Language menu to select the |
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| language with a program. | an alternate audio language. | language that you prefer. |
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Page 101