Troubleshooting Tables

 

 

 

 

 

 

 

 

 

 

 

What Is Happening

 

Possible Reason

What to Do

 

 

 

 

 

 

 

 

 

 

 

 

When you press the remote control Power

Other lights are too bright.

• Try other remote control buttons to see

 

 

 

button to turn the receiver ON, the receiver

 

 

 

if the receiver is responding.

 

 

 

front panel Power light does not light up.

Remote control not operating properly

• Replace the remote control batteries

 

 

 

 

 

 

or the batteries are weak or dead.

with fresh ones of the right size/type.

 

 

 

 

 

 

The receiver power cord not plugged

• Check that the receiver power cord is

 

 

 

 

 

 

into a power outlet, or there may be a

 

 

 

 

 

 

not damaged, and that the plug is

 

 

 

 

 

 

problem with the AC power.

 

 

 

 

 

 

inserted correctly into the outlet.

 

 

 

 

 

 

 

 

 

 

 

 

 

The remote control(s) may not be set to

• Make sure the remote control(s) are set

 

 

 

 

 

 

the address(es) used by the satellite

to the same address(es) used by the

 

 

 

 

 

 

receiver.

 

satellite receiver. See page 32 for

 

 

 

 

 

 

 

 

information on changing the remote

 

 

 

 

 

You may be trying to use an IR remote

control address.

 

 

 

 

 

• Make sure you are using the IR remote

 

 

 

 

 

 

to control a receiver in another location.

 

 

 

 

 

 

with a clear line of sight to the receiver.

 

 

 

 

 

 

 

 

 

 

 

 

 

The TV2 indicator will not light.

• This is normal. No action is required.

 

 

 

 

 

 

 

 

 

 

 

 

You use a pyramid type IR extender (not a

The IR sensor on the extender that

• Make sure that the extender that

 

 

 

“mouse tail”), and it does not seem to work.

 

receives the remote control signals may

receives the signal from the remote

 

 

 

 

 

 

not be facing the remote control.

control is facing the right way, so that

 

 

 

 

 

 

The IR cable on the extender that sends

the IR sensor can receive the remote

 

 

 

 

 

 

the signal to the receiver may not be

control signals.

 

 

 

 

 

 

right in front of the IR sensor on the

• Make sure that the IR cable on the

 

 

 

 

 

 

receiver front panel.

 

 

 

 

 

 

extender that sends the signal to the

 

 

 

 

 

 

 

 

receiver is right in front of the IR sensor

 

 

 

 

 

 

 

 

on the receiver front panel, so that the

 

 

 

 

 

 

 

 

receiver IR sensor can receive the

 

 

 

 

 

 

 

 

signals.

 

 

 

 

 

 

 

 

• If doing the above does not solve the

 

 

 

 

 

 

 

 

problem, contact the manufacturer of

 

 

 

 

 

You are using Remote Control 2 which

the extenders for assistance.

 

 

 

 

 

• Use a pyramid-type IR extender only

 

 

 

 

 

 

does not transmit IR signals.

with Remote Control 1 which uses IR

 

 

 

 

 

 

 

 

signals.

 

 

 

 

 

 

 

 

• Install a UHF attenuator.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hearing A Program

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What Is

Possible Reason

 

What to Do

 

 

 

Happening

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The receiver front panel

• You may have muted the sound,

• Check the volume level on the TV or audio device. Turn off the

 

 

 

TV1 light is on and there

or set the volume so low that you

mute or turn up the volume, as required.

 

 

 

is a good picture on the

cannot hear it.

 

 

 

 

 

 

TV set, but you do not

• The audio connections may not

 

 

 

 

 

hear any sound.

• Check the audio connectors and cables from the receiver to the

 

 

 

be properly connected.

 

 

 

 

TV or the sound system.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Check the TV speakers or the sound system.

 

 

 

 

 

 

 

 

 

You hear a foreign

• You may have set the receiver to

• Use the Alternate Audio Language menu to select the

 

 

 

language with a program.

an alternate audio language.

language that you prefer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 101

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Image 105
Dish Network 512 manual Hearing a Program, What Is Possible Reason What to Do