
Chapter 4
Reference
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| Message Number | Possible Reason | What to Do |
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| • The receiver gives you three | • Wait a few minutes and then try again to enter the password. |
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| chances to enter the correct | Note: The “time out” feature is designed to prevent someone |
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| 074 | password. If you fail to do so, the | from trying password after password until he or she happens to |
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| receiver “times out” and will not | guess the right one and so gains unauthorized access to the |
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| allow you to try again for several | receiver. |
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| minutes. |
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| • You may not have connected the | • Connect the receiver to an active telephone line. |
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| receiver to an active telephone | Make sure that the telephone line to which you connect the |
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| line. Or, the telephone line may | receiver is working properly. |
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| be defective. | Note: To be able to order pay per view programs, you must |
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| keep the receiver connected to an active telephone line at all |
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| 078, 079, 080 |
| times. If your setup includes more than one receiver, this applies |
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| to each receiver. The receiver uses the telephone line to make |
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| information to the Customer Service Center. |
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| • Maybe the receiver is connected | • Install a DSL filter between the receiver and the telephone |
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| to a DSL (Digital Subscriber | wall jack. |
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| Line) phone line. |
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| • You may have set up the receiver | • If you want to reset the receiver to its factory default settings, |
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| 093 | to reset itself back to the “factory | select the Yes option. If not, select the No option. |
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| defaults,” that is, the settings it |
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| had when it was shipped from the |
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| factory. |
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Using the Remote Control
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| What Is Happening | Possible Reason | What to Do |
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| You cannot find the remote control. | • N/A | • Use the receiver front panel Control |
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| Buttons to control the receiver until |
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| you find the remote. If the remote |
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| control is permanently lost or too |
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| damaged to use, call the Service Center |
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| to order a replacement. |
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| When you press a button on the remote | • The remote control may be missing | • If the batteries are missing or dead, |
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| control, the receiver does not do what you | batteries, the batteries may be | insert fresh |
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| expect. | incorrectly placed in the remote, or the | If the remote has fresh batteries, check |
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| batteries may be weak or dead. | whether they are placed according to the |
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| label diagram. If not, remove them and |
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| place correctly. |
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| • You may be using the wrong remote | • Make sure you are using an IR remote to |
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| control (IR only or IR/UHF Pro) for the | control a nearby TV or UHF Pro remote |
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| TV you are trying to operate. | to control the receiver in another room. |
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| Your (optional) IR/UHF Pro remote control | • You may be experiencing interference | • Make sure the UHF antenna is |
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| does not work well from far away. | from objects near your receiver antenna. | connected to the receiver and not |
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| touching anything else. |
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| • Vary the tilt angle of the receiver's UHF |
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| antenna. Locate the UHF antenna tip |
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| away from other electronics equipment |
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| or metal surfaces, even if separated by |
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| wooden shelving. |
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| • Move the receiver to different locations. |
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| For best results, place the receiver as |
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| high as possible, above all other |
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| equipment in your entertainment center. |
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| • Place the UHF antenna outside the |
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| entertainment center by using a coaxial |
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| cable to connect it to the receiver. |
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Page 100