Paper Jam Problems in the Paper Cassette | Epson XP-520 manual

•Do not load more than the recommended number of sheets.

•Make sure your paper meets the specifications for your product.

•If paper jams when you print on both sides of the paper, try loading fewer sheets.

•For best results, follow these guidelines:

•Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.

•Load paper in the cassette printable side down.

•Do not load paper with holes punched in it.

•Follow any special loading instructions that came with the paper.

Parent topic: Solving Paper Problems

Related references

Paper Loading Capacity

Paper Jam Problems in the Paper Cassette

Paper Jam Problems Inside the Product

Paper Jam Problems in the Auto Duplexer

Paper Specifications

Related tasks

Loading Paper

Paper Jam Problems in the Paper Cassette

If you see a message that paper has jammed in the paper cassette, follow the steps here.

1. Cancel the print job, if necessary.

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Epson XP-520 manual Paper Jam Problems in the Paper Cassette, Related references

Contents

XP-520 Users Guide Page Contents Loading Paper Placing Originals on the ProductCopying Printing from a Computer Scanning 100 Page Using Memory Cards With Your Product 164 Replacing Ink Cartridges 177 Solving Problems 207 Adjusting Print Quality 191204 Page Technical Specifications 247 256Page Page XP-520 Users Guide Control Panel Buttons and Lights Using the Control PanelParent topic Product Basics Using the LCD Screen Turning On Quiet Mode Adjusting Control Panel PositionChanging LCD Screen Language Product Parts Locations Product Parts Front Parent topic Product Parts Locations Product Parts Inside Product Parts Back USB port Power Off and Sleep Timers Changing the Power Off Timer Setting from the Control Panel Changing the Sleep Timer Setting from the Control Panel Changing the Power and Sleep Timer Settings Windows Select Printer Settings Changing the Power and Sleep Timer Settings OS Epson Connect Solutions for Smartphones, Tablets, and More Using Epson Email PrintUsing the Epson iPrint Mobile App Related topics Using AirPrint Using Epson Remote Print Using Google Cloud Print Parent topic Product Basics Related tasks Setting Up Google Cloud Print on a Chromebook Click Add Device Wi-Fi Networking Wi-Fi Infrastructure Mode Setup Selecting Wireless Network Settings from the Control Panel Page Access point mode Wi-Fi Direct Mode SetupPeer-to-peer mode Enabling Wi-Fi Direct Mode Page Wi-Fi Protected Setup WPS Using WPS to Connect to a Network Printing a Network Status Sheet Accessing the Web Config Utility Changing or Updating Network Connections Connecting to a New Wi-Fi Router Changing a USB Connection to a Wi-Fi ConnectionDisabling Wi-Fi Features Parent topic Changing or Updating Network Connections Loading Paper Loading PaperPage Page Page Parent topic Loading Paper Related references Selecting the Paper Settings for Each Source Control Panel Parent topic Loading Paper Paper Loading Capacity Turning Off the Paper Setting AlertPaper type Load up to this many sheets Available Epson Papers Paper Type Size Part number Sheet count Borderless Paper Types Borderless Paper Type CompatibilityBorderless Paper Sizes Paper or Media Type Settings For this paper Select this paper Type or Media Type setting Parent topic Loading Paper Placing Originals on the Product Placing Originals on the Scanner Glass Parent topic Placing Originals on the Product Copying Copying Documents or Photos Parent topic Copying Related references Paper Size Settings Copying Paper Type Settings CopyingPaper type loaded Paper Type setting Copying Options Page Copying and Restoring Photos Parent topic Copying Related references Selecting Basic Print Settings Windows Printing with WindowsPage Related references Selecting Double-sided Printing Settings Windows Page Page Double-sided Printing Options Windows Print Density Adjustments Windows Binding Edge OptionsBinding Margin Options Start Selecting Additional Layout and Print Options Windows Page Color Controls Custom Color Correction Options WindowsFix Photo No Color Adjustment Image Options and Additional Settings WindowsAdditional Settings Options Rotate 180º Header/Footer Settings Windows Selecting a Printing Preset Windows Click the Main or More Options tab Parent topic Printing with Windows Selecting Extended Settings Windows Click the Extended Settings button Extended Settings Windows Enable Epson Status MonitorShow Progress Meter Check Paper Width Before Printing Printing Your Document or Photo Windows Related tasks Selecting Default Print Settings Windows Checking Print Status Windows Changing the Language of the Printer Software Screens Changing Automatic Update Options Select Software Update Settings Printing with OS Selecting Basic Print Settings OS Page Page Related references Print Quality Settings OS Fast EconomyEconomy Normal Selecting Page Setup Settings OS Selecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments Mac OS Adjustments Print Density Managing Color OSTwo-sided Printing Options Long-Edge binding Short-Edge binding Color Matching and Color Options OS Color Matching Settings Epson Color ControlsColorSync Color Options Settings Manual Settings Off No Color AdjustmentSelecting Printing Preferences OS Select Driver or Options Quiet Mode Printing Preferences OSPermit temporary black printing High Speed Printing Establish bidirectional communication Printing Your Document or Photo OSChecking Print Status OS OS X 10.6/10.7 Cancelling Printing Using a Product ButtonOS X 10.8/10.9 Starting a Scan Starting a Scan Using the Product Control PanelParent topic Scanning Related tasks 101 Scan to Memory Card Options JPG for photos Changing Default Scan Button Settings Starting a Scan Using the Epson Scan IconClick Make Job Settings 104 Starting a Scan from a Scanning Program Select your product You see an Epson Scan window like this Selecting Epson Scan Settings Scan Modes Selecting the Scan Mode Scanning in Full Auto Mode You see this window 110 Scanning in Home Mode Available Image Adjustments Full Auto ModeDust Removal Color Restoration 112 Related concepts Selecting a Scan Area Home Mode 115 116 Available Image Adjustments Home Mode Descreening Selecting a Scan Size Home Mode Backlight CorrectionText Enhancement Auto Area Segmentation 119 120 Scanning in Office Mode Selecting a Scan Area Office Mode 123 Available Image Adjustments Office Mode Unsharp Mask Scanning in Professional Mode Color Enhance 126 127 Available Image Types Professional Mode Selecting a Scan Area Professional ModeBit Color Color Smoothing 129 130 Available Image Adjustments Professional Mode Histogram Adjustment Auto ExposureTone Correction Saturation Selecting a Scan Size Professional Mode 134 135 Scan Resolution Guidelines Image Preview GuidelinesThumbnail preview Normal preview 137 Selecting Scan File Settings Available Scanned File Types and Optional Settings File Formats Bitmap *.bmpJpeg *.jpg Multi-TIFF *.tif Scanning with OS X Using Image Capture 141 Scanning Special Projects Available Scan Settings OS X Image CaptureImage Correction Scanning to Online Destinations Using Easy Photo Scan Scanning Using Easy Photo Scan 144 Uploading Scanned Images to Facebook 146 Uploading Scanned Images to Picasa 148 Uploading Scanned Images to Evernote 150 Uploading Scanned Images to SugarSync 152 Uploading Scanned Images to a Web Folder 154 Uploading Scanned Images to Email Saving Scanned Images to a Folder Epson Jpeg File Settings Setting Description Image Quality Options Epson Tiff and Multi-TIFF File Settings Setting Description EncodingEmbed ICC Profile Setting Description Byte Order Compression 160 161 Restoring Photo Colors as You Scan 163 Using Memory Cards With Your Product Inserting a Memory Card Memory Card Types Memory Card File SpecificationsFile format Printing from a Memory Card Removing a Memory Card Viewing and Printing Photos Viewing and Printing Photos Print Setting Options Memory Card Print settings Available Description Options Paper Type Quality DraftExpansion Standard Date Printing Photo Layouts From a Memory Card 171 Photo Layout Options Picture PackageUp, 4-up, 8-up, or 20-up Upper ½ or Lower ½ Printing Photo Greeting Cards Jewel IndexCreating and Printing a Greeting Card Template Select Print Photo Greeting Card and press the OK button Printing a Greeting Card from a Template Transferring Photos on a Memory Card Transferring Photos from a Memory Card to Your Computer Check Cartridge Status Checking Cartridge Status on the LCD Screen Checking Cartridge Status with Windows 179 180 Checking Cartridge Status with OS Purchase Epson Ink Cartridges Ink Cartridge Part Numbers Removing and Installing Ink Cartridges Ink color Part number Standard-capacity High-capacity 184 185 186 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges Windows Printing with Expended Color Cartridges OS Select On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Checking the Nozzles Using the Product Control Panel Print Head MaintenancePrint Head Nozzle Check 192 Print head is clean Print head needs cleaning Checking the Nozzles Using a Computer Utility 194 Print Head Cleaning Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Select Head Cleaning Print head is clean Aligning the Print Head Using the Product Control Panel Print Head Alignment 200 Aligning the Print Head Using a Computer Utility Select Print Head Alignment Parent topic Print Head Alignment Cleaning the Paper Path Cleaning Your Product Transporting Your Product 205 Print Head Cleaning Print Head Alignment Solving Problems Checking for Software Updates LCD code Condition/solution Product Status Messages Your computer and follow the on-screen instructions Running a Product Check 211 Resetting Control Panel Defaults Solving Setup Problems Software Installation Problems Noise After Ink InstallationControl Panel Setup Problems Solving Network Problems Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in OS X Printer Window Cannot Print Over a Network Cannot Scan Over a Network Solving Copying Problems Solving Paper Problems Product Makes Noise When It Sits for a WhilePaper Feeding Problems Product Makes Noise, But Nothing Copies Paper Jam Problems in the Paper Cassette Paper Jam Problems Inside the Product 222 Paper Jam Problems in the Auto Duplexer 224 Paper Ejection Problems Solving Problems Printing from a ComputerNothing Prints Product Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing is Slow Solving Page Layout and Content Problems Always Spool RAW Datatype Rendering Mode Print as Bitmap Too Many Copies Print Inverted ImageBlank Pages Print Incorrect Margins on Printout Border Appears on Borderless Prints Incorrect Characters Print Incorrect Image Size or Position Solving Print Quality Problems Slanted Printout White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Scanning Software Does Not Operate Correctly Solving Scanning ProblemsCannot Start Epson Scan Solving Scanned Image Quality Problems Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked Image is Distorted or BlurryImage Colors are Patchy at the Edges Image is Too Dark Brightness Histogram Adjustment Back of Original Image Appears in Scanned ImageRipple Patterns Appear in an Image Scanned Image Colors Do Not Match Original Colors Scan Area is Not Adjustable in Thumbnail Preview Solving Memory Card ProblemsScanned Image Edges are Cropped Cannot View or Print Photos from a Memory Card or Device Memory Card Does Not Fit Into a SlotCannot Transfer Photos To or From a Memory Card or Device When to Uninstall Your Product Software Uninstalling Product Software Windows Windows 8.x Select Epson Event Manager and click Uninstall Uninstalling Product Software OSClick Uninstall Purchase Supplies and Accessories Where to Get HelpInternet Support Speak to a Support Representative Technical Specifications Windows System Requirements Scanning Specifications OS X System Requirements Paper Specifications Printable Area SpecificationsWeight Color depth Single sheets normal printing Single sheets borderless printing Ink Cartridge Specifications EnvelopesColor Cartridge life Temperature Memory Card SpecificationsCompatible types/Maximum capacities Voltage requirements Electrical Specifications Dimension SpecificationsEnvironmental Specifications Network Interface Specifications Interface SpecificationsSafety and Approvals Specifications Canada General Product Safety Instructions 257 Ink Cartridge Safety Instructions Parent topic Notices LCD Screen Safety Instructions Wireless Connection Safety InstructionsFCC Compliance Statement For United States Users Trademarks Software NoticeFor Canadian Users Copyright Notice LibTIFF Software Acknowledgment Default Delay Times for Power Management for Epson Products Copyright Attribution