Solving Scanning Problems, Cannot Start Epson Scan | Epson XP-520

Solving Scanning Problems

Check these solutions if you have problems scanning with your product.

Scanning Software Does Not Operate Correctly

Cannot Start Epson Scan

Parent topic: Solving Problems

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

•Make sure your computer has adequate memory and meets the system requirements for your operating system.

•Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.

•If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads).

Parent topic: Solving Scanning Problems

Related concepts

When to Uninstall Your Product Software

Related references

Windows System Requirements

OS X System Requirements

Related tasks

Scanning with OS X Using Image Capture

Cannot Start Epson Scan

If you cannot start Epson Scan, try these solutions:

•Make sure your product is turned on and any interface cables are securely connected at both ends.

•Make sure Epson Scan is selected in your scanning program.

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Epson XP-520 manual Solving Scanning Problems, Scanning Software Does Not Operate Correctly, Cannot Start Epson Scan

Contents

XP-520 Users Guide Page Contents Placing Originals on the Product Loading PaperCopying Printing from a Computer Scanning 100 Page Replacing Ink Cartridges 177 Using Memory Cards With Your Product 164 Adjusting Print Quality 191 Solving Problems 207204 Page 256 Technical Specifications 247Page Page XP-520 Users Guide Using the Control Panel Control Panel Buttons and LightsParent topic Product Basics Using the LCD Screen Adjusting Control Panel Position Turning On Quiet ModeChanging LCD Screen Language Product Parts Front Product Parts Locations Parent topic Product Parts Locations Product Parts Inside USB port Product Parts Back Changing the Power Off Timer Setting from the Control Panel Power Off and Sleep Timers Changing the Sleep Timer Setting from the Control Panel Changing the Power and Sleep Timer Settings Windows Select Printer Settings Changing the Power and Sleep Timer Settings OS Using Epson Email Print Epson Connect Solutions for Smartphones, Tablets, and MoreUsing the Epson iPrint Mobile App Related topics Using Epson Remote Print Using AirPrint Parent topic Product Basics Related tasks Using Google Cloud Print Setting Up Google Cloud Print on a Chromebook Click Add Device Wi-Fi Infrastructure Mode Setup Wi-Fi Networking Selecting Wireless Network Settings from the Control Panel Page Wi-Fi Direct Mode Setup Access point modePeer-to-peer mode Enabling Wi-Fi Direct Mode Page Using WPS to Connect to a Network Wi-Fi Protected Setup WPS Printing a Network Status Sheet Changing or Updating Network Connections Accessing the Web Config Utility Changing a USB Connection to a Wi-Fi Connection Connecting to a New Wi-Fi RouterDisabling Wi-Fi Features Parent topic Changing or Updating Network Connections Loading Paper Loading PaperPage Page Page Parent topic Loading Paper Related references Parent topic Loading Paper Selecting the Paper Settings for Each Source Control Panel Turning Off the Paper Setting Alert Paper Loading CapacityPaper type Load up to this many sheets Available Epson Papers Paper Type Size Part number Sheet count Borderless Paper Type Compatibility Borderless Paper TypesBorderless Paper Sizes For this paper Select this paper Type or Media Type setting Paper or Media Type Settings Parent topic Loading Paper Placing Originals on the Scanner Glass Placing Originals on the Product Parent topic Placing Originals on the Product Copying Documents or Photos Copying Parent topic Copying Related references Paper Type Settings Copying Paper Size Settings CopyingPaper type loaded Paper Type setting Copying Options Page Copying and Restoring Photos Parent topic Copying Related references Printing with Windows Selecting Basic Print Settings WindowsPage Related references Selecting Double-sided Printing Settings Windows Page Page Double-sided Printing Options Windows Binding Edge Options Print Density Adjustments WindowsBinding Margin Options Start Selecting Additional Layout and Print Options Windows Page Custom Color Correction Options Windows Color ControlsFix Photo Image Options and Additional Settings Windows No Color AdjustmentAdditional Settings Options Rotate 180º Header/Footer Settings Windows Click the Main or More Options tab Selecting a Printing Preset Windows Parent topic Printing with Windows Click the Extended Settings button Selecting Extended Settings Windows Enable Epson Status Monitor Extended Settings WindowsShow Progress Meter Check Paper Width Before Printing Printing Your Document or Photo Windows Related tasks Checking Print Status Windows Selecting Default Print Settings Windows Changing the Language of the Printer Software Screens Select Software Update Settings Changing Automatic Update Options Printing with OS Selecting Basic Print Settings OS Page Page Related references Fast Economy Print Quality Settings OSEconomy Normal Selecting Page Setup Settings OS Selecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments Mac OS Managing Color OS Adjustments Print DensityTwo-sided Printing Options Long-Edge binding Short-Edge binding Color Matching Settings Epson Color Controls Color Matching and Color Options OSColorSync Off No Color Adjustment Color Options Settings Manual SettingsSelecting Printing Preferences OS Select Driver or Options Printing Preferences OS Quiet ModePermit temporary black printing High Speed Printing Printing Your Document or Photo OS Establish bidirectional communicationChecking Print Status OS Cancelling Printing Using a Product Button OS X 10.6/10.7OS X 10.8/10.9 Starting a Scan Using the Product Control Panel Starting a ScanParent topic Scanning Related tasks 101 JPG for photos Scan to Memory Card Options Starting a Scan Using the Epson Scan Icon Changing Default Scan Button SettingsClick Make Job Settings 104 Starting a Scan from a Scanning Program Select your product You see an Epson Scan window like this Scan Modes Selecting Epson Scan Settings Scanning in Full Auto Mode Selecting the Scan Mode You see this window 110 Available Image Adjustments Full Auto Mode Scanning in Home ModeDust Removal Color Restoration 112 Related concepts Selecting a Scan Area Home Mode 115 116 Descreening Available Image Adjustments Home Mode Backlight Correction Selecting a Scan Size Home ModeText Enhancement Auto Area Segmentation 119 120 Scanning in Office Mode Selecting a Scan Area Office Mode 123 Unsharp Mask Available Image Adjustments Office Mode Color Enhance Scanning in Professional Mode 126 127 Selecting a Scan Area Professional Mode Available Image Types Professional ModeBit Color Color Smoothing 129 130 Available Image Adjustments Professional Mode Auto Exposure Histogram AdjustmentTone Correction Saturation Selecting a Scan Size Professional Mode 134 135 Image Preview Guidelines Scan Resolution GuidelinesThumbnail preview Normal preview 137 Selecting Scan File Settings File Formats Bitmap *.bmp Available Scanned File Types and Optional SettingsJpeg *.jpg Multi-TIFF *.tif Scanning with OS X Using Image Capture 141 Available Scan Settings OS X Image Capture Scanning Special ProjectsImage Correction Scanning Using Easy Photo Scan Scanning to Online Destinations Using Easy Photo Scan 144 Uploading Scanned Images to Facebook 146 Uploading Scanned Images to Picasa 148 Uploading Scanned Images to Evernote 150 Uploading Scanned Images to SugarSync 152 Uploading Scanned Images to a Web Folder 154 Uploading Scanned Images to Email Saving Scanned Images to a Folder Setting Description Image Quality Options Epson Jpeg File Settings Setting Description Encoding Epson Tiff and Multi-TIFF File SettingsEmbed ICC Profile Compression Setting Description Byte Order 160 161 Restoring Photo Colors as You Scan 163 Inserting a Memory Card Using Memory Cards With Your Product Memory Card File Specifications Memory Card TypesFile format Removing a Memory Card Printing from a Memory Card Viewing and Printing Photos Viewing and Printing Photos Print Setting Options Memory Card Quality Draft Print settings Available Description Options Paper TypeExpansion Standard Date Printing Photo Layouts From a Memory Card 171 Picture Package Photo Layout OptionsUp, 4-up, 8-up, or 20-up Upper ½ or Lower ½ Jewel Index Printing Photo Greeting CardsCreating and Printing a Greeting Card Template Select Print Photo Greeting Card and press the OK button Printing a Greeting Card from a Template Transferring Photos on a Memory Card Transferring Photos from a Memory Card to Your Computer Checking Cartridge Status on the LCD Screen Check Cartridge Status Checking Cartridge Status with Windows 179 180 Checking Cartridge Status with OS Ink Cartridge Part Numbers Purchase Epson Ink Cartridges Ink color Part number Standard-capacity High-capacity Removing and Installing Ink Cartridges 184 185 186 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges OS Printing with Expended Color Cartridges Windows Select On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Print Head Maintenance Checking the Nozzles Using the Product Control PanelPrint Head Nozzle Check 192 Checking the Nozzles Using a Computer Utility Print head is clean Print head needs cleaning 194 Print Head Cleaning Cleaning the Print Head Using the Product Control Panel Select Head Cleaning Cleaning the Print Head Using a Computer Utility Print head is clean Print Head Alignment Aligning the Print Head Using the Product Control Panel 200 Select Print Head Alignment Aligning the Print Head Using a Computer Utility Parent topic Print Head Alignment Cleaning the Paper Path Transporting Your Product Cleaning Your Product 205 Print Head Cleaning Print Head Alignment Checking for Software Updates Solving Problems Product Status Messages LCD code Condition/solution Your computer and follow the on-screen instructions Running a Product Check 211 Solving Setup Problems Resetting Control Panel Defaults Noise After Ink Installation Software Installation ProblemsControl Panel Setup Problems Product Cannot Connect to a Wireless Router or Access Point Solving Network Problems Network Software Cannot Find Product on a Network Cannot Print Over a Network Product Does Not Appear in OS X Printer Window Cannot Scan Over a Network Solving Copying Problems Product Makes Noise When It Sits for a While Solving Paper ProblemsPaper Feeding Problems Product Makes Noise, But Nothing Copies Paper Jam Problems in the Paper Cassette Paper Jam Problems Inside the Product 222 Paper Jam Problems in the Auto Duplexer 224 Solving Problems Printing from a Computer Paper Ejection ProblemsNothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Error After Cartridge Replacement Always Spool RAW Datatype Rendering Mode Print as Bitmap Solving Page Layout and Content Problems Inverted Image Too Many Copies PrintBlank Pages Print Border Appears on Borderless Prints Incorrect Margins on Printout Incorrect Image Size or Position Incorrect Characters Print Slanted Printout Solving Print Quality Problems Blurry or Smeared Printout White or Dark Lines in Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Solving Scanning Problems Scanning Software Does Not Operate CorrectlyCannot Start Epson Scan Solving Scanned Image Quality Problems Line of Dots Appears in All Scanned Images Image Consists of a Few Dots Only Image is Distorted or Blurry Straight Lines in an Image Appear CrookedImage Colors are Patchy at the Edges Image is Too Dark Back of Original Image Appears in Scanned Image Brightness Histogram AdjustmentRipple Patterns Appear in an Image Scanned Image Colors Do Not Match Original Colors Solving Memory Card Problems Scan Area is Not Adjustable in Thumbnail PreviewScanned Image Edges are Cropped Memory Card Does Not Fit Into a Slot Cannot View or Print Photos from a Memory Card or DeviceCannot Transfer Photos To or From a Memory Card or Device Uninstalling Product Software Windows When to Uninstall Your Product Software Uninstalling Product Software OS Windows 8.x Select Epson Event Manager and click UninstallClick Uninstall Where to Get Help Purchase Supplies and AccessoriesInternet Support Speak to a Support Representative Windows System Requirements Technical Specifications OS X System Requirements Scanning Specifications Printable Area Specifications Paper SpecificationsWeight Color depth Single sheets borderless printing Single sheets normal printing Envelopes Ink Cartridge SpecificationsColor Cartridge life Memory Card Specifications TemperatureCompatible types/Maximum capacities Voltage requirements Dimension Specifications Electrical SpecificationsEnvironmental Specifications Interface Specifications Network Interface SpecificationsSafety and Approvals Specifications Canada General Product Safety Instructions 257 Parent topic Notices Ink Cartridge Safety Instructions Wireless Connection Safety Instructions LCD Screen Safety InstructionsFCC Compliance Statement For United States Users Software Notice TrademarksFor Canadian Users LibTIFF Software Acknowledgment Copyright Notice Copyright Attribution Default Delay Times for Power Management for Epson Products