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Epson XP-520 manual Product Status Messages, LCD code Condition/solution

Models: XP-520

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Parent topic: Solving Problems

Related tasks

Changing Automatic Update Options

Product Status Messages

If you see an error code on the LCD, see the solutions here to troubleshoot it.

LCD code	Condition/solution
E-01	A fatal error has occurred. Turn the product off and then back on again. If the error
	continues, check for a paper jam. If there is no paper jam, contact Epson for support.
E-02	A fatal scanner error has occurred. Turn the product off and then back on again. If the error
	continues, contact Epson for support.
E-11	An ink pad needs service. The ink pad is at the end of its service life. Turn off the product
	and contact Epson for support.
W-01	Paper is jammed in the paper cassette. Remove the jammed paper, then press the button
	displayed on the LCD screen. You may also need to turn the printer off and on again.
W-02	Paper is jammed inside the product. Remove the jammed paper, then press the button
	displayed on the LCD screen. You may also need to turn the printer off and on again.
W-03	Paper is jammed in the rear of the product (duplexer). Remove the jammed paper, then
	press the button displayed on the LCD screen. You may also need to turn the printer off
	and on again.
W-11	An ink pad is nearing the end of its service life. Contact Epson for support. (To continue
	printing, press the start button.)
W-12	Ink cartridges are installed incorrectly. Press down each of the ink cartridges gently to
	make sure they are installed correctly.
W-13	An ink cartridge indicated on the LCD screen is not recognized. Replace the ink cartridge.
	Epson recommends using genuine Epson ink cartridges.
I-22	To establish a wireless connection using an access point, press the button on the access
	point or click the button on the access point's wireless settings screen displayed on your
	computer screen.
I-23	Enter the PIN code displayed on the LCD screen into the access point or computer within
	two minutes. If you wait longer than two minutes, a time-out error occurs, the code
	changes, and you must enter a new code.

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Epson XP-520 manual Product Status Messages, LCD code Condition/solution

Contents

XP-520 Users Guide Page Contents Loading Paper Placing Originals on the ProductCopying Printing from a ComputerScanning 100 Page Using Memory Cards With Your Product 164 Replacing Ink Cartridges 177Solving Problems 207 Adjusting Print Quality 191204 Page Technical Specifications 247 256Page Page XP-520 Users Guide Control Panel Buttons and Lights Using the Control PanelParent topic Product Basics Using the LCD Screen Turning On Quiet Mode Adjusting Control Panel PositionChanging LCD Screen Language Product Parts Locations Product Parts FrontParent topic Product Parts Locations Product Parts Inside Product Parts Back USB portPower Off and Sleep Timers Changing the Power Off Timer Setting from the Control PanelChanging the Sleep Timer Setting from the Control Panel Changing the Power and Sleep Timer Settings Windows Select Printer Settings Changing the Power and Sleep Timer Settings OS Epson Connect Solutions for Smartphones, Tablets, and More Using Epson Email PrintUsing the Epson iPrint Mobile App Related topicsUsing AirPrint Using Epson Remote PrintUsing Google Cloud Print Parent topic Product Basics Related tasksSetting Up Google Cloud Print on a Chromebook Click Add Device Wi-Fi Networking Wi-Fi Infrastructure Mode SetupSelecting Wireless Network Settings from the Control Panel Page Access point mode Wi-Fi Direct Mode SetupPeer-to-peer mode Enabling Wi-Fi Direct Mode Page Wi-Fi Protected Setup WPS Using WPS to Connect to a NetworkPrinting a Network Status Sheet Accessing the Web Config Utility Changing or Updating Network ConnectionsConnecting to a New Wi-Fi Router Changing a USB Connection to a Wi-Fi ConnectionDisabling Wi-Fi Features Parent topic Changing or Updating Network Connections Loading Paper Loading PaperPage Page Page Parent topic Loading Paper Related references Selecting the Paper Settings for Each Source Control Panel Parent topic Loading PaperPaper Loading Capacity Turning Off the Paper Setting AlertPaper type Load up to this many sheets Available Epson Papers Paper Type Size Part number Sheet count Borderless Paper Types Borderless Paper Type CompatibilityBorderless Paper Sizes Paper or Media Type Settings For this paper Select this paper Type or Media Type settingParent topic Loading Paper Placing Originals on the Product Placing Originals on the Scanner GlassParent topic Placing Originals on the Product Copying Copying Documents or PhotosParent topic Copying Related references Paper Size Settings Copying Paper Type Settings CopyingPaper type loaded Paper Type setting Copying Options Page Copying and Restoring Photos Parent topic Copying Related references Selecting Basic Print Settings Windows Printing with WindowsPage Related references Selecting Double-sided Printing Settings Windows Page Page Double-sided Printing Options Windows Print Density Adjustments Windows Binding Edge OptionsBinding Margin Options StartSelecting Additional Layout and Print Options Windows Page Color Controls Custom Color Correction Options WindowsFix Photo No Color Adjustment Image Options and Additional Settings WindowsAdditional Settings Options Rotate 180º Header/Footer Settings WindowsSelecting a Printing Preset Windows Click the Main or More Options tabParent topic Printing with Windows Selecting Extended Settings Windows Click the Extended Settings buttonExtended Settings Windows Enable Epson Status MonitorShow Progress Meter Check Paper Width Before PrintingPrinting Your Document or Photo Windows Related tasks Selecting Default Print Settings Windows Checking Print Status WindowsChanging the Language of the Printer Software Screens Changing Automatic Update Options Select Software Update SettingsPrinting with OS Selecting Basic Print Settings OS Page Page Related references Print Quality Settings OS Fast EconomyEconomy NormalSelecting Page Setup Settings OS Selecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments Mac OS Adjustments Print Density Managing Color OSTwo-sided Printing Options Long-Edge binding Short-Edge bindingColor Matching and Color Options OS Color Matching Settings Epson Color ControlsColorSync Color Options Settings Manual Settings Off No Color AdjustmentSelecting Printing Preferences OS Select Driver or OptionsQuiet Mode Printing Preferences OSPermit temporary black printing High Speed PrintingEstablish bidirectional communication Printing Your Document or Photo OSChecking Print Status OS OS X 10.6/10.7 Cancelling Printing Using a Product ButtonOS X 10.8/10.9 Starting a Scan Starting a Scan Using the Product Control PanelParent topic Scanning Related tasks 101 Scan to Memory Card Options JPG for photosChanging Default Scan Button Settings Starting a Scan Using the Epson Scan IconClick Make Job Settings 104 Starting a Scan from a Scanning Program Select your product You see an Epson Scan window like this Selecting Epson Scan Settings Scan ModesSelecting the Scan Mode Scanning in Full Auto ModeYou see this window 110 Scanning in Home Mode Available Image Adjustments Full Auto ModeDust Removal Color Restoration112 Related concepts Selecting a Scan Area Home Mode 115 116 Available Image Adjustments Home Mode DescreeningSelecting a Scan Size Home Mode Backlight CorrectionText Enhancement Auto Area Segmentation119 120 Scanning in Office Mode Selecting a Scan Area Office Mode 123 Available Image Adjustments Office Mode Unsharp MaskScanning in Professional Mode Color Enhance126 127 Available Image Types Professional Mode Selecting a Scan Area Professional ModeBit Color Color Smoothing129 130 Available Image Adjustments Professional Mode Histogram Adjustment Auto ExposureTone Correction SaturationSelecting a Scan Size Professional Mode 134 135 Scan Resolution Guidelines Image Preview GuidelinesThumbnail preview Normal preview137 Selecting Scan File Settings Available Scanned File Types and Optional Settings File Formats Bitmap *.bmpJpeg *.jpg Multi-TIFF *.tifScanning with OS X Using Image Capture 141 Scanning Special Projects Available Scan Settings OS X Image CaptureImage Correction Scanning to Online Destinations Using Easy Photo Scan Scanning Using Easy Photo Scan144 Uploading Scanned Images to Facebook 146 Uploading Scanned Images to Picasa 148 Uploading Scanned Images to Evernote 150 Uploading Scanned Images to SugarSync 152 Uploading Scanned Images to a Web Folder 154 Uploading Scanned Images to Email Saving Scanned Images to a Folder Epson Jpeg File Settings Setting Description Image Quality OptionsEpson Tiff and Multi-TIFF File Settings Setting Description EncodingEmbed ICC Profile Setting Description Byte Order Compression160 161 Restoring Photo Colors as You Scan 163 Using Memory Cards With Your Product Inserting a Memory CardMemory Card Types Memory Card File SpecificationsFile format Printing from a Memory Card Removing a Memory CardViewing and Printing Photos Viewing and Printing PhotosPrint Setting Options Memory Card Print settings Available Description Options Paper Type Quality DraftExpansion Standard DatePrinting Photo Layouts From a Memory Card 171 Photo Layout Options Picture PackageUp, 4-up, 8-up, or 20-up Upper ½ or Lower ½Printing Photo Greeting Cards Jewel IndexCreating and Printing a Greeting Card Template Select Print Photo Greeting Card and press the OK buttonPrinting a Greeting Card from a Template Transferring Photos on a Memory Card Transferring Photos from a Memory Card to Your Computer Check Cartridge Status Checking Cartridge Status on the LCD ScreenChecking Cartridge Status with Windows 179 180 Checking Cartridge Status with OS Purchase Epson Ink Cartridges Ink Cartridge Part NumbersRemoving and Installing Ink Cartridges Ink color Part number Standard-capacity High-capacity184 185 186 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges Windows Printing with Expended Color Cartridges OSSelect On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Checking the Nozzles Using the Product Control Panel Print Head MaintenancePrint Head Nozzle Check 192 Print head is clean Print head needs cleaning Checking the Nozzles Using a Computer Utility194 Print Head Cleaning Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Select Head CleaningPrint head is clean Aligning the Print Head Using the Product Control Panel Print Head Alignment200 Aligning the Print Head Using a Computer Utility Select Print Head AlignmentParent topic Print Head Alignment Cleaning the Paper Path Cleaning Your Product Transporting Your Product205 Print Head Cleaning Print Head Alignment Solving Problems Checking for Software UpdatesLCD code Condition/solution Product Status MessagesYour computer and follow the on-screen instructions Running a Product Check 211 Resetting Control Panel Defaults Solving Setup ProblemsSoftware Installation Problems Noise After Ink InstallationControl Panel Setup Problems Solving Network Problems Product Cannot Connect to a Wireless Router or Access PointNetwork Software Cannot Find Product on a Network Product Does Not Appear in OS X Printer Window Cannot Print Over a NetworkCannot Scan Over a Network Solving Copying Problems Solving Paper Problems Product Makes Noise When It Sits for a WhilePaper Feeding Problems Product Makes Noise, But Nothing CopiesPaper Jam Problems in the Paper Cassette Paper Jam Problems Inside the Product 222 Paper Jam Problems in the Auto Duplexer 224 Paper Ejection Problems Solving Problems Printing from a ComputerNothing Prints Product Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing is SlowSolving Page Layout and Content Problems Always Spool RAW Datatype Rendering Mode Print as BitmapToo Many Copies Print Inverted ImageBlank Pages Print Incorrect Margins on Printout Border Appears on Borderless PrintsIncorrect Characters Print Incorrect Image Size or PositionSolving Print Quality Problems Slanted PrintoutWhite or Dark Lines in Printout Blurry or Smeared PrintoutFaint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Scanning Software Does Not Operate Correctly Solving Scanning ProblemsCannot Start Epson Scan Solving Scanned Image Quality Problems Image Consists of a Few Dots Only Line of Dots Appears in All Scanned ImagesStraight Lines in an Image Appear Crooked Image is Distorted or BlurryImage Colors are Patchy at the Edges Image is Too DarkBrightness Histogram Adjustment Back of Original Image Appears in Scanned ImageRipple Patterns Appear in an Image Scanned Image Colors Do Not Match Original ColorsScan Area is Not Adjustable in Thumbnail Preview Solving Memory Card ProblemsScanned Image Edges are Cropped Cannot View or Print Photos from a Memory Card or Device Memory Card Does Not Fit Into a SlotCannot Transfer Photos To or From a Memory Card or Device When to Uninstall Your Product Software Uninstalling Product Software WindowsWindows 8.x Select Epson Event Manager and click Uninstall Uninstalling Product Software OSClick Uninstall Purchase Supplies and Accessories Where to Get HelpInternet Support Speak to a Support Representative Technical Specifications Windows System RequirementsScanning Specifications OS X System RequirementsPaper Specifications Printable Area SpecificationsWeight Color depthSingle sheets normal printing Single sheets borderless printingInk Cartridge Specifications EnvelopesColor Cartridge lifeTemperature Memory Card SpecificationsCompatible types/Maximum capacities Voltage requirements Electrical Specifications Dimension SpecificationsEnvironmental Specifications Network Interface Specifications Interface SpecificationsSafety and Approvals Specifications Canada General Product Safety Instructions 257 Ink Cartridge Safety Instructions Parent topic NoticesLCD Screen Safety Instructions Wireless Connection Safety InstructionsFCC Compliance Statement For United States UsersTrademarks Software NoticeFor Canadian Users Copyright Notice LibTIFF Software AcknowledgmentDefault Delay Times for Power Management for Epson Products Copyright Attribution