Cleaning the Print Head Using a Computer Utility | Epson XP-520

6.Press the start button to clean the print head. You see a message on the LCD screen during the cleaning cycle.

Caution: Never turn off the product during a cleaning cycle or you may damage it. When the cleaning cycle is finished, you see a message on the display screen.

7.Select Nozzle check and press the OK button. Press the start button to run a nozzle check and confirm that the print head is clean.

If you don’t see any improvement after cleaning the print head up to 2 times, turn off the product and wait at least 6 hours. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced.

Parent topic: Print Head Cleaning

Related tasks

Loading Paper

Checking the Nozzles Using the Product Control Panel

Removing and Installing Ink Cartridges

Cleaning the Print Head Using a Computer Utility

You can clean the print head using a utility on your Windows or Mac computer.

1.Make sure there are no errors on the LCD screen.

2.Load a few sheets of plain paper in the product.

3.Do one of the following:

•Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar.

•OS X: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.

4.Select Head Cleaning.

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Epson XP-520 manual Cleaning the Print Head Using a Computer Utility, Select Head Cleaning

Contents

XP-520 Users Guide Page Contents Placing Originals on the Product Loading PaperCopying Printing from a Computer Scanning 100 Page Replacing Ink Cartridges 177 Using Memory Cards With Your Product 164 204 Adjusting Print Quality 191Solving Problems 207 Page 256 Technical Specifications 247Page Page XP-520 Users Guide Parent topic Product Basics Using the Control PanelControl Panel Buttons and Lights Using the LCD Screen Changing LCD Screen Language Adjusting Control Panel PositionTurning On Quiet Mode Product Parts Front Product Parts Locations Parent topic Product Parts Locations Product Parts Inside USB port Product Parts Back Changing the Power Off Timer Setting from the Control Panel Power Off and Sleep Timers Changing the Sleep Timer Setting from the Control Panel Changing the Power and Sleep Timer Settings Windows Select Printer Settings Changing the Power and Sleep Timer Settings OS Using Epson Email Print Epson Connect Solutions for Smartphones, Tablets, and MoreUsing the Epson iPrint Mobile App Related topics Using Epson Remote Print Using AirPrint Parent topic Product Basics Related tasks Using Google Cloud Print Setting Up Google Cloud Print on a Chromebook Click Add Device Wi-Fi Infrastructure Mode Setup Wi-Fi Networking Selecting Wireless Network Settings from the Control Panel Page Peer-to-peer mode Wi-Fi Direct Mode SetupAccess point mode Enabling Wi-Fi Direct Mode Page Using WPS to Connect to a Network Wi-Fi Protected Setup WPS Printing a Network Status Sheet Changing or Updating Network Connections Accessing the Web Config Utility Disabling Wi-Fi Features Changing a USB Connection to a Wi-Fi ConnectionConnecting to a New Wi-Fi Router Parent topic Changing or Updating Network Connections Loading Paper Loading PaperPage Page Page Parent topic Loading Paper Related references Parent topic Loading Paper Selecting the Paper Settings for Each Source Control Panel Paper type Load up to this many sheets Turning Off the Paper Setting AlertPaper Loading Capacity Available Epson Papers Paper Type Size Part number Sheet count Borderless Paper Sizes Borderless Paper Type CompatibilityBorderless Paper Types For this paper Select this paper Type or Media Type setting Paper or Media Type Settings Parent topic Loading Paper Placing Originals on the Scanner Glass Placing Originals on the Product Parent topic Placing Originals on the Product Copying Documents or Photos Copying Parent topic Copying Related references Paper type loaded Paper Type setting Paper Type Settings CopyingPaper Size Settings Copying Copying Options Page Copying and Restoring Photos Parent topic Copying Related references Printing with Windows Selecting Basic Print Settings WindowsPage Related references Selecting Double-sided Printing Settings Windows Page Page Double-sided Printing Options Windows Binding Edge Options Print Density Adjustments WindowsBinding Margin Options Start Selecting Additional Layout and Print Options Windows Page Fix Photo Custom Color Correction Options WindowsColor Controls Image Options and Additional Settings Windows No Color AdjustmentAdditional Settings Options Rotate 180º Header/Footer Settings Windows Click the Main or More Options tab Selecting a Printing Preset Windows Parent topic Printing with Windows Click the Extended Settings button Selecting Extended Settings Windows Enable Epson Status Monitor Extended Settings WindowsShow Progress Meter Check Paper Width Before Printing Printing Your Document or Photo Windows Related tasks Checking Print Status Windows Selecting Default Print Settings Windows Changing the Language of the Printer Software Screens Select Software Update Settings Changing Automatic Update Options Printing with OS Selecting Basic Print Settings OS Page Page Related references Fast Economy Print Quality Settings OSEconomy Normal Selecting Page Setup Settings OS Selecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments Mac OS Managing Color OS Adjustments Print DensityTwo-sided Printing Options Long-Edge binding Short-Edge binding ColorSync Color Matching Settings Epson Color ControlsColor Matching and Color Options OS Off No Color Adjustment Color Options Settings Manual SettingsSelecting Printing Preferences OS Select Driver or Options Printing Preferences OS Quiet ModePermit temporary black printing High Speed Printing Checking Print Status OS Printing Your Document or Photo OSEstablish bidirectional communication OS X 10.8/10.9 Cancelling Printing Using a Product ButtonOS X 10.6/10.7 Parent topic Scanning Related tasks Starting a Scan Using the Product Control PanelStarting a Scan 101 JPG for photos Scan to Memory Card Options Click Make Job Settings Starting a Scan Using the Epson Scan IconChanging Default Scan Button Settings 104 Starting a Scan from a Scanning Program Select your product You see an Epson Scan window like this Scan Modes Selecting Epson Scan Settings Scanning in Full Auto Mode Selecting the Scan Mode You see this window 110 Available Image Adjustments Full Auto Mode Scanning in Home ModeDust Removal Color Restoration 112 Related concepts Selecting a Scan Area Home Mode 115 116 Descreening Available Image Adjustments Home Mode Backlight Correction Selecting a Scan Size Home ModeText Enhancement Auto Area Segmentation 119 120 Scanning in Office Mode Selecting a Scan Area Office Mode 123 Unsharp Mask Available Image Adjustments Office Mode Color Enhance Scanning in Professional Mode 126 127 Selecting a Scan Area Professional Mode Available Image Types Professional ModeBit Color Color Smoothing 129 130 Available Image Adjustments Professional Mode Auto Exposure Histogram AdjustmentTone Correction Saturation Selecting a Scan Size Professional Mode 134 135 Image Preview Guidelines Scan Resolution GuidelinesThumbnail preview Normal preview 137 Selecting Scan File Settings File Formats Bitmap *.bmp Available Scanned File Types and Optional SettingsJpeg *.jpg Multi-TIFF *.tif Scanning with OS X Using Image Capture 141 Image Correction Available Scan Settings OS X Image CaptureScanning Special Projects Scanning Using Easy Photo Scan Scanning to Online Destinations Using Easy Photo Scan 144 Uploading Scanned Images to Facebook 146 Uploading Scanned Images to Picasa 148 Uploading Scanned Images to Evernote 150 Uploading Scanned Images to SugarSync 152 Uploading Scanned Images to a Web Folder 154 Uploading Scanned Images to Email Saving Scanned Images to a Folder Setting Description Image Quality Options Epson Jpeg File Settings Embed ICC Profile Setting Description EncodingEpson Tiff and Multi-TIFF File Settings Compression Setting Description Byte Order 160 161 Restoring Photo Colors as You Scan 163 Inserting a Memory Card Using Memory Cards With Your Product File format Memory Card File SpecificationsMemory Card Types Removing a Memory Card Printing from a Memory Card Viewing and Printing Photos Viewing and Printing Photos Print Setting Options Memory Card Quality Draft Print settings Available Description Options Paper TypeExpansion Standard Date Printing Photo Layouts From a Memory Card 171 Picture Package Photo Layout OptionsUp, 4-up, 8-up, or 20-up Upper ½ or Lower ½ Jewel Index Printing Photo Greeting CardsCreating and Printing a Greeting Card Template Select Print Photo Greeting Card and press the OK button Printing a Greeting Card from a Template Transferring Photos on a Memory Card Transferring Photos from a Memory Card to Your Computer Checking Cartridge Status on the LCD Screen Check Cartridge Status Checking Cartridge Status with Windows 179 180 Checking Cartridge Status with OS Ink Cartridge Part Numbers Purchase Epson Ink Cartridges Ink color Part number Standard-capacity High-capacity Removing and Installing Ink Cartridges 184 185 186 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges OS Printing with Expended Color Cartridges Windows Select On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Print Head Nozzle Check Print Head MaintenanceChecking the Nozzles Using the Product Control Panel 192 Checking the Nozzles Using a Computer Utility Print head is clean Print head needs cleaning 194 Print Head Cleaning Cleaning the Print Head Using the Product Control Panel Select Head Cleaning Cleaning the Print Head Using a Computer Utility Print head is clean Print Head Alignment Aligning the Print Head Using the Product Control Panel 200 Select Print Head Alignment Aligning the Print Head Using a Computer Utility Parent topic Print Head Alignment Cleaning the Paper Path Transporting Your Product Cleaning Your Product 205 Print Head Cleaning Print Head Alignment Checking for Software Updates Solving Problems Product Status Messages LCD code Condition/solution Your computer and follow the on-screen instructions Running a Product Check 211 Solving Setup Problems Resetting Control Panel Defaults Control Panel Setup Problems Noise After Ink InstallationSoftware Installation Problems Product Cannot Connect to a Wireless Router or Access Point Solving Network Problems Network Software Cannot Find Product on a Network Cannot Print Over a Network Product Does Not Appear in OS X Printer Window Cannot Scan Over a Network Solving Copying Problems Product Makes Noise When It Sits for a While Solving Paper ProblemsPaper Feeding Problems Product Makes Noise, But Nothing Copies Paper Jam Problems in the Paper Cassette Paper Jam Problems Inside the Product 222 Paper Jam Problems in the Auto Duplexer 224 Nothing Prints Solving Problems Printing from a ComputerPaper Ejection Problems Product Icon Does Not Appear in Windows Taskbar Printing is Slow Error After Cartridge Replacement Always Spool RAW Datatype Rendering Mode Print as Bitmap Solving Page Layout and Content Problems Blank Pages Print Inverted ImageToo Many Copies Print Border Appears on Borderless Prints Incorrect Margins on Printout Incorrect Image Size or Position Incorrect Characters Print Slanted Printout Solving Print Quality Problems Blurry or Smeared Printout White or Dark Lines in Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Cannot Start Epson Scan Solving Scanning ProblemsScanning Software Does Not Operate Correctly Solving Scanned Image Quality Problems Line of Dots Appears in All Scanned Images Image Consists of a Few Dots Only Image is Distorted or Blurry Straight Lines in an Image Appear CrookedImage Colors are Patchy at the Edges Image is Too Dark Back of Original Image Appears in Scanned Image Brightness Histogram AdjustmentRipple Patterns Appear in an Image Scanned Image Colors Do Not Match Original Colors Scanned Image Edges are Cropped Solving Memory Card ProblemsScan Area is Not Adjustable in Thumbnail Preview Cannot Transfer Photos To or From a Memory Card or Device Memory Card Does Not Fit Into a SlotCannot View or Print Photos from a Memory Card or Device Uninstalling Product Software Windows When to Uninstall Your Product Software Click Uninstall Uninstalling Product Software OSWindows 8.x Select Epson Event Manager and click Uninstall Internet Support Speak to a Support Representative Where to Get HelpPurchase Supplies and Accessories Windows System Requirements Technical Specifications OS X System Requirements Scanning Specifications Printable Area Specifications Paper SpecificationsWeight Color depth Single sheets borderless printing Single sheets normal printing Envelopes Ink Cartridge SpecificationsColor Cartridge life Compatible types/Maximum capacities Voltage requirements Memory Card SpecificationsTemperature Environmental Specifications Dimension SpecificationsElectrical Specifications Safety and Approvals Specifications Interface SpecificationsNetwork Interface Specifications Canada General Product Safety Instructions 257 Parent topic Notices Ink Cartridge Safety Instructions Wireless Connection Safety Instructions LCD Screen Safety InstructionsFCC Compliance Statement For United States Users For Canadian Users Software NoticeTrademarks LibTIFF Software Acknowledgment Copyright Notice Copyright Attribution Default Delay Times for Power Management for Epson Products