Does the document satisfy the requirements described in Precautions in "Paper Quality" (page 42)?
YES 
With the Multifeed Detection set to ON, do the settings configured satisfy the requirements to detect multifeeds correctly?
YES 
NO
NO
Use the document that satisfies the requirements.
For the document requirements, refer to "2.2
Configure the settings for detecting multifeeds correctly.
For the multifeed detection conditions, refer to "Multifeed Detection Conditions" (page 45). Specify the multifeed detection range, if needed, by referring to "Detecting Multifeeds" (page 108).
Did you scan very thick media such as a plastic |
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card? | YES |
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NO |
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Did you fan the document before loading it on the |
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scanner? |
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NO |
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YES |
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Has the document just been printed out on a |
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| Fan the document three or four times to remove static electricity from the paper. | ||||
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copier or laser printer? |
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YES |
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NO |
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Is the document stack less than 20 mm (0.79 in.) thick (10 mm (0.39 in.) when the document size is larger than A4/Letter)?
YES 
Are all the consumables (*1) installed correctly?
YES 
Is any of the consumables (*1) dirty?
NO 
Reduce the number of sheets of the document stack.
NO
Correctly install the consumables (*1).
For how to install the consumables, refer to "Chapter 7 Consumables" (on page 123).
NO
Clean the dirty consumables (*1).
For how to clean the consumables, refer to "6.2 Cleaning the ADF" (on page 117).
YES
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