Chapter 8 Troubleshooting
The scanner is not recognized by your computer when Kofax VRS is used.
Is the interface cable connected properly between the scanner and the computer?
YES 
Connection via SCSI/USB Connector 1:
Is "Fujitsu
Connection via SCSI/USB Connector 2:
Is "Fujitsu
NO
NO
Connect the interface cable correctly.
For how to connect cables, refer to "Chapter 3 Connecting the Cables" in the Getting Started."
Connection via SCSI/USB Connector 1:
Select Fujitsu
If they are not found in the list of scanners, then uninstall Kofax VRS, and then install VRS
Connection via SCSI/USB Connector 2:
Select Fujitsu
If they are not found in the list of scanners, then uninstall Kofax VRS, and then install VRS
For how to install Kofax VRS, refer to "VRS NOTE" included in the SETUP DVD- ROM.
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Is the scanner’s SCSI ID set to "9"? |
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| Set the SCSI ID to a number other than 9. | ||||
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(for the case the connection is via SCSI/USB Connector 2) |
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NO |
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| If you cannot solve the problem after taking the measures above, check the items | |||||
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| shown in "8.4 Before Contacting Your Dealer or Scanner Service Provider" (on |
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| page 152), and then contact the dealer where you purchased the scanner or an |
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| authorized FUJITSU scanner service provider. |
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*1 : To start the Scanner Configuration Utility, select [start] D [All Pro- grams] D [Kofax VRS] D [Scanner Configuration Utility].
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