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Gateway 9715 Troubleshooting, •Interpreting error messages and codes, •Troubleshooting, •Getting telephone support and training

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Chapter 7

Troubleshooting

•Interpreting error messages and codes

•Troubleshooting

•Getting telephone support and training

If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 223 for more information about how to get help.

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Contents

Page Checking Out Your Gateway Server Setting Up Your Server Managing and Maintaining Your Server Installing Components Using the BIOS Setup Utility Configuring your RAID solutions Troubleshooting Server Specifications BIOS Settings Field Replaceable Unit (FRU) Kits Extensible Firmware Interface (EFI) Shell Safety, Regulatory, and Legal Information Checking Out Your Gateway Server •Locating drives, ports, jacks, and controls •Locating system board components •Getting help Control panels Standard control panel Optional control panel Back Interior Left side Right side System Companion CD Gateway Web site Page Setting Up Your Server •Setting up the hardware •Protecting from power source problems •Mounting your server into a cabinet •Starting and turning off your server Mounting your server into a cabinet Converting to pedestal configuration To convert your server to the pedestal configuration: Page Page Page Protecting from power source problems Surge protectors Line conditioners Uninterruptible power supplies To start the server: Page To select which device your server boots from: Understanding the power-on self-test Local control Remote control Keystroke mappings Setting up alias keys CTRL Standalone ESC key for headless operation Escape Sequence To redirect the server console: To configure the console: To turn off the server: Setting up the operating system Initial hardware settings To access the LSI Logic MPT SCSI Setup Utility: To access and change the Boot Adapter List: Page To access and change the Global Properties List: Page To access and change the Adapter Properties List: Page Page Page Managing and Maintaining Your Server •Managing your server and network •Preparing for system recovery •Caring for your server Gateway Server Manager Local control panel Navigation Menu Options Page Server security To set the BIOS security passwords: To turn on the System ID indicator: To create a DOS-bootableSUP CD: Booting from the SUP CD: Page Baseboard Management Controller (BMC) BMC Intel® Management Module (IMM) features Updating the BMC firmware To update the BMC firmware without Boot Block and Force Firmware updates: To update the BMC firmware with Boot Block updates: Default - Boot block J1B1 protected Boot block unprotected Embedded Web Server To assign an IP address to the IMM advanced module: To access the embedded web server: Using the Embedded Web Server scripting interface http://hostname/ipmiPage?cmd=xx.xx.xx.xx.xx?onload=functionName http://hostname/webCmdPage?cmd=getSEL&first=num&last=num&onload=functio nName http://hostname/webCmdPage?cmd=clearSEL&onload=functionName http://hostname/webCmdPage?cmd=changeVars&subcommand=value&onload=fun ctionName http://hostname/ipmiHex?cmd=xx.xx.xx.xx.xx Web Server Responses FRU/SDR Load utility To update the FRU/SDR: The SEL Viewer utility To use the SEL viewer utility: SELVIEW.EXE Page Using your System Companion CD Recording the BIOS configuration To record your BIOS configuration: Cleaning your server Cleaning tips Cleaning the keyboard Cleaning the screen Cleaning the tape drive Page Installing Components •Opening and closing the server case •Installing and replacing major components Selecting a place to work Gathering the tools you need Torque settings Preventing static electricity discharge To open the server case: Removing and installing the processor air baffle To remove the processor air baffle: To install the processor air baffle: To remove the center brace: To install the center brace: To close the server case: Installing and removing the CD or DVD drive To remove the CD or DVD drive: Page To install a CD or DVD drive: Page Installing a fixed, removable-mediadrive in a 5.25-inchdrive bay To install a 5.25-inchdrive: Page Page Installing a hot-swaphard drive To install a hot-swaphard drive: Page Page Page To remove and install the control panel: Installing and removing memory boards Cold memory add/replacement Indicator LED To replace a memory board or add memory while the system is on: Page To remove/replace a memory board while the system is off: To add a memory board while the system is off: Installing and removing DIMMs To install or replace DIMMs: Page Page Configuring memory options To configure memory sparing: To configure memory RAID: To configure memory mirroring: PCI expansion cards PCI slot Hot installation or removal of PCI expansion cards To remove a hot-swapPCI expansion card with operating system hot-pluginterface: Page To remove a hot-swapPCI expansion card with hardware hot-pluginterface: To install a hot-swapPCI expansion card: Page Cold installation or removal of PCI expansion cards To install a non-hot-swapPCI expansion card: To remove a non-hot-swapPCI expansion card: Fibre channel module Activity Operating system driver installation and configuration Fibre channel HBA manager software Installing or removing the fibre channel module To install or remove the fibre channel module: Page c d f g Special handling of Intel Xeon processors Installation and removal of processors To remove a processor: Page To install a processor: Page Page Page Processor VRM requirements To install a processor cache VRM: To remove a processor cache VRM: To install a processor core VRM: Page To remove a processor core VRM: Page To install an Intel Management Module (IMM): Page To install the RAID activation key and RAID DIMM: Page To remove the RAID activation key and RAID DIMM: Installing and removing the Smart Battery To install the smart battery: Page To remove the smart battery: Page Power subsystem Replacing a power supply module To replace a power supply module or active fan blank: Replacing a power distribution board To replace a power distribution board: Page Page To replace the SCSI hot-swapbackplane: Page Page Page To replace the front panel I/O board: Page To replace a hot-swapfan: Page To replace the battery: Page To replace the system board: Page Page Page Using the BIOS Setup Utility •Opening the BIOS Setup utility •Updating the BIOS •Resetting the BIOS settings to their factory defaults •Resetting the BIOS passwords To open the BIOS Setup utility: To update the BIOS: Rolling BIOS To manually select the BIOS boot partition: Recovering the BIOS To recover the BIOS: Page Resetting the BIOS To recover the default BIOS settings using the BIOS Setup utility: To manually recover the default BIOS settings with jumpers: Page To recover the default BIOS settings using front control panel buttons: Resetting BIOS passwords To clear the BIOS passwords using the password clear jumper: Page Configuring your RAID solutions • Configuring the ROMB RAID solution Introduction IconDescription To configure your ROMB RAID solution: Auto Configuration with Redundancy Auto Configuration without Redundancy Custom Configuration Page Page Page RAID Page Page Web Console components Client system requirements Quick configuration steps Registration server To enable the registration server: hosts Registration server operation Installing the Windows Web Console To install the Windows Web Console: C:\Program Files\RAID Web Console \\programfiles\webconsole\setpass To secure the Web Console: To de-registeror re-registerin Windows: To launch the Web Console: window (MCC-IN in this example). The Login screen opens Page Configuring arrays and logical drives To create an array: To define logical drives: To initialize logical drives: To check the rebuild rate: To Exit the Web Console: Reclaiming hot spare disks To reclaim hot spare disks: Reconfiguring existing arrays To add a physical drive to an array: To selectively remove hard drives from an existing array: Page Troubleshooting •Interpreting error messages and codes •Troubleshooting •Getting telephone support and training Safety guidelines Error messages Diskette drive 0 seek to track 0 failed Error loading operating system Hard disk controller failure Hard disk controller failure - press F1 to try reboot Invalid partition table Invalid password Memory errors were detected while the system started up Memory size error Missing operating system First steps Battery replacement To restart and access the BIOS Setup utility: Post error beep codes BIOS recovery beep codes Additional beep codes provided by Intel Management Modules LED information LED Name Function Color Diagnostic POST LEDs POST progress codes and definitions Progress Code Definition Page Page Page POST error messages and handling Error Error message Severity code Page Page Page Page Page Page BIOS CD or DVD drive Diskette drive USB flash memory device If these suggestions do not work, do the following: To correct the problem: To change the boot order: Expansion cards Hard drive To repair the master boot record: Internet Keyboard Memory Monitor Power Processor Page Before calling Gateway Customer Care Telephone support Server Specifications System specifications Case size Weight Fans Ports System board specifications Processor Chipset PCI device/slot Video RAID LAN SCSI ACPI Fibre channel Fibre channel card specifications Bus interface Data rate Topology Protocol Environmental specifications Variable Requirements Temperature Max BTU/hr Memory map Interrupts Page Additional specifications Page BIOS Settings To view all BIOS settings: Page Devices Page Server Management (cont’d) Security BIOS submenu BIOS 2nd level submenu Configure System RAS and BIOS 2nd level Console Redirection Page Field Replaceable Unit (FRU) Kits • Available FRU kits Available FRU kits FRU Kit Page Page Page Page Basic EFI Shell commands Page Page Page Safety, Regulatory, and Legal Information •Safety information •Legal and Regulatory Information Important safety information Setting up your system Care during use Replacement parts and accessories Page United States of America Canada Page California Proposition 65 Warning Environmental information Notices All Rights Reserved Trademark Acknowledgments Page Index Numerics