Operation and Troubleshooting Chapter 7
7.5 Troubleshooting Checklists
•Did you assign the printer to the type Remote Other /Unknown? If the PCONSOLE settings are correct, the connection between the printer and network may have been broken. Turn the printer off and, using PCONSOLE, wait for the status message Not Con- nected. Turn the printer on and the status should change to Waiting for Job.
7.5.2.2 File Server Checklist
•Is there enough disk space on the file server and is it running?
•Is the correct file server associated with the printer? Use PCONSOLE to check this.
•Did you have the proper rights to configure the printer?
•Are the File Server and the Print Server communicating? Run NetWare’s COMCHECK utility from any network work- station to check this.
•Are there enough user positions on the File Server? The Print Server function logs on as a user.
7.5.2.3 Workstation Checklist
•Is the network loaded onto the workstation? See the NetWare documentation.
•Is the application set up to print to the printer? For instance, are you using the correct driver?
•Is the workstation connected to the correct print queue? Print a file and verify that the file goes to the queue.
•Are the print queues assigned to the
If they are, the print jobs may be going to that printer.
•From PCONSOLE, enter a sample print job directly into an assigned queue. Does the job become Active?
Is job printed?
