7.5 Troubleshooting Checklists
•Is AUTO ENDCAP enabled?
Auto Endcap lets you send data to a network printer. Use PRINTCON to check. If not, enable it.
7.5.2.4 NIC Configuration Checklist
If all your hardware connections are correct, check the following:
•Use MAP to check the status of the print server.
The Report Print Server Status screen shows the status for the selected NIC. This report includes a status of file servers and queues assigned to a printer along with a description of any problems.
•The printer may not be assigned to the correct print queues. Use PCONSOLE to direct print jobs to the correct queues, then check to see if the print job is in the queue.
•If devices were added or changed, use PCONSOLE to make sure you configured the new devices correctly.
•Make sure the NIC's name has been entered correctly. If you changed the name in MAP Program, you must also change the name in PCONSOLE before you can print.
•Use PCONSOLE to check the Printer Status. Make sure it is not stopped or paused.
•You cannot use PCONSOLE Version 1.0 to configure the NIC. Contact Novell for an upgrade.
7.5.2.5 Printer Server/File Server/Printer Checklist
Check the following to see if:
•The NIC can not log into the file server, or cannot service jobs from a File Server.
•The Print Server name is listed on that File Server, or cannot service jobs from a File Server.
Operation and Troubleshooting Chapter 7
