Operation and Troubleshooting Chapter 7
7.5Troubleshooting Checklists
•The password assigned to the NIC through PCONSOLE matches the password assigned through MAP Program. Use MAP to update the password stored in the network Print Server’s memory.
•The print job is in the print queue and waiting to be printed. Use PCONSOLE to check if the print jobs are being sent to the printer.
7.5.2.6 Workstation to NIC Connection Checklist
To make sure the workstation is communicating with the NIC, check the following:
•Print a file from the workstation and make sure the print job gets to the print queue using PCONSOLE. If the print job does get to the queue, the problem is not with the workstation/print server connection.
•Use CAPTURE to send data to the printer from a workstation software application. See your NetWare print server manual for information.
•Make sure another printer is not taking the print jobs from the queues BEFORE the NIC can service the job. To do this, dis- able the other printer until you can verify the
7.5.2.7 NIC Loses Its File Server Connection
If the NIC loses its connection to the file server, it can take approximately 5 to 10 minutes to reconnect. If the connection is not made after a reasonable amount of time, check the error conditions to troubleshoot the problem.
7.5.2.8 Unable to Print from a Different Context
The NIC does not support printing from a context different from the context you are installed upon. If you want to do this, you must
