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100Chapter 4 Problem solving

Output areas

Jams in this area might result in loose toner on the page. If you get any toner on your clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.)

1Open the top cover and remove the print cartridge. Open the rear output bin.

Note

It is necessary to open the top cover in order to release the rear output gearing and remove the media easily.

2If the media is visible from the rear output opening, carefully use both hands to pull the leading edge out of the printer. Carefully remove the rest of the jammed media from the printer.

3If the paper is almost completely visible from the top output bin, pull the remaining paper carefully out of the printer.

If the leading edge is not visible or barely visible in the print-cartridge area, open the rear output bin all the way. To do this, push the bin door slightly forward and use your finger to disengage the grill at the base. Turn the jam-clearing wheel to move the media out of the printer.

4Reinstall the print cartridge. Close the top cover and the rear output bin.

Note

If the print cartridge is difficult to reinstall, make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly in place.

If the ATTENTION light does not go out, jammed media remains inside the printer. Check the paper-feed and rear-output areas for jams. For printers that include a built-in duplexer (HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer), check the duplexer area.

ENWW