Symptom | Possible cause | Solution |
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The printer does not respond when you select Print in the software.
The printer is out of paper.
The printer might be in manual feed mode.
The cable between the computer and the printer is not connected properly.
The printer cable is defective.
Add paper.
Change the printer from manual feed mode (see “MANUAL FEED” on page 149).
Disconnect and reconnect the cable.
If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable.
The wrong printer was selected in the software.
Check the software printer selection menu to make sure that an
HP LaserJet 2300 series printer is selected.
There might be a jam.
The software for the printer is not configured for the printer port.
The printer is on a network and is not receiving a signal.
The printer is not receiving power.
The printer is malfunctioning.
Clear any jams, paying careful attention to the duplexer area. See “Clearing jams” on page 97.
Check the software’s printer selection menu to make sure that it is using the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one.
Disconnect the printer from the network and use a parallel or US B cable to attach it directly to a computer. Reinstall the printing software. Print a job that you know works.
Clear any stopped jobs from the print queue.
If no lights are on, check the power cord connections. Check the power switch. Check the power source.
Check the control panel display for messages and lights to determine if the printer is indicating an error.
Note any message and see “Interpreting
86 Chapter 4 Problem solving | ENWW |