Message

Description

Recommended action

 

 

 

41.3UNEXPECTED SIZE IN TRAY [XX]

alternates with

LOAD TRAY [XX]: [TYPE] [SIZE]

This is typically caused if two or more sheets stick together in the printer or if the tray is not properly adjusted.

1Reload the tray with the correct paper size.

2Press (SELECT button) to scroll to TRAY XX SIZE=. Reconfigure the size in a tray so that the printer will use a tray that contains the size required for the print job.

3If the error does not clear, turn the printer power off, then turn the printer power on.

4If the message persists, contact an HP-authorized service or support provider (see “Contacting HP” on page 123).

41.5UNEXPECTED TYPE IN TRAY XX

alternates with

LOAD TRAY [XX]:

[TYPE] [SIZE]

The printer detected a paper type different than what it was expecting.

1Reload the tray with the correct paper type.

2Press (SELECT button) to scroll to TRAY XX TYPE=. Reconfigure the size in a tray so that the printer uses a tray that contains the type required for the print job.

3If the error does not clear, turn the printer power off, and then turn the printer power on.

4If the message persists, contact an HP-authorized service or support provider (see “Contacting HP” on page 123).

49.XXXXX

A critical firmware error has

PRINTER ERROR

occurred.

1Turn the printer power off, leave it off for 20 minutes, and then turn the printer power on.

2If the message persists, contact an HP-authorized service or support provider (see “Contacting HP” on page 123).

50.X FUSER ERROR

A fuser error has occurred.

For help press

 

1Turn the printer power off and then turn the printer power on.

2If the message persists, contact an HP-authorized service or support provider (see “Contacting HP” on page 123).

51.X

A temporary printing error occurred.

1

Turn the printer power off, and

PRINTER ERROR

 

 

then turn the printer power on.

alternates with

 

2

If the message persists, contact

 

 

an HP-authorized service or

 

 

 

To continue

 

 

support provider (see

 

 

 

turn off then on

 

 

“Contacting HP” on page 123).

 

 

 

 

 

 

 

52.X

A temporary printing error occurred.

1

Turn the printer power off, and

PRINTER ERROR

 

 

then turn the printer power on.

alternates with

 

2

If the message persists, contact

 

 

an HP-authorized service or

 

 

 

To continue

support provider (see

 

turn off then on

“Contacting HP” on page 123).

 

 

 

ENWW

Understanding printer messages 93