Message | Description | Recommended action | |
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53.XY.ZZ | There is a problem with the printer | 1 You might need to reseat or | |
PRINTER ERROR | memory. The DIMM that caused the | replace the specified DIMM. | |
| error will not be used. Values of X, | Turn the printer power off and | |
| Y, and ZZ are as follows: | then reseat the DIMM that | |
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| caused the error. | |
| X = DIMM type | 2 Try using a different printer | |
| driver or printing a smaller file. | ||
| 0 = ROM | ||
| 3 If the message persists, contact | ||
| 1 = RAM | ||
| an | ||
| Y = Device location | ||
| support provider (see | ||
| 0 = Internal memory (ROM or | ||
| RAM) |
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| 1 to 3 = DIMM slot 1, 2, or 3 |
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| ZZ = Error number |
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55.X | A temporary printing error occurred. | 1 Turn the printer power off and | |
PRINTER ERROR |
| then turn the printer power on. | |
alternates with |
| 2 Try using a different printer | |
| driver or printing a smaller file. | ||
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To continue |
| 3 If the message persists, contact | |
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turn off then on |
| an | |
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| support provider (see | |
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56.X | A temporary printing error occurred | 1 Turn the printer power off, and | |
PRINTER ERROR | as a result of an incorrect input or | then turn the printer power on. | |
alternates with | output request. | 2 If the message persists, contact | |
| an | ||
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To continue |
| support provider (see | |
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turn off then on |
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57.X | A temporary printing error occurred | 1 Turn the printer power off, and | |
PRINTER ERROR | in one of the printer fans. | then turn the printer power on. | |
alternates with |
| 2 If the message persists, contact | |
| an | ||
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To continue |
| support provider (see | |
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turn off then on |
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58.X | A printer error has occurred where a | To resolve problems with the power | |
PRINTER ERROR | memory tag CPU error was | supply: | |
alternates with | detected, or there is a problem with | 1 Remove the printer from any | |
the air sensor or power supply. | |||
| UPS supplies, additional power | ||
To continue |
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| supplies, or power strips. Plug | ||
turn off then on |
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| the printer into a wall outlet and | ||
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| see if this resolves the problem. | |
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| 2 If the printer is already plugged | |
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| into a wall outlet, try another | |
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| power source in the building | |
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| that is independent of the one | |
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| currently being used. | |
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| The line voltage and current source | |
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| at the printer location might need to | |
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| be inspected to ensure that they | |
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| meet the electrical specifications for | |
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| the printer. (See “Electrical | |
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| If the message persists, contact an | |
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| provider (see “Contacting HP” on | |
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| page 123). | |
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94 Chapter 4 Problem solving | ENWW |