Message

Description

Recommended action

 

 

 

53.XY.ZZ

There is a problem with the printer

1 You might need to reseat or

PRINTER ERROR

memory. The DIMM that caused the

replace the specified DIMM.

 

error will not be used. Values of X,

Turn the printer power off and

 

Y, and ZZ are as follows:

then reseat the DIMM that

 

 

caused the error.

 

X = DIMM type

2 Try using a different printer

 

driver or printing a smaller file.

 

0 = ROM

 

3 If the message persists, contact

 

1 = RAM

 

an HP-authorized service or

 

Y = Device location

 

support provider (see

 

0 = Internal memory (ROM or

“Contacting HP” on page 123).

 

RAM)

 

 

1 to 3 = DIMM slot 1, 2, or 3

 

 

ZZ = Error number

 

 

 

 

55.X

A temporary printing error occurred.

1 Turn the printer power off and

PRINTER ERROR

 

then turn the printer power on.

alternates with

 

2 Try using a different printer

 

driver or printing a smaller file.

 

 

To continue

 

3 If the message persists, contact

 

 

turn off then on

 

an HP-authorized service or

 

 

 

 

support provider (see

 

 

“Contacting HP” on page 123).

 

 

 

56.X

A temporary printing error occurred

1 Turn the printer power off, and

PRINTER ERROR

as a result of an incorrect input or

then turn the printer power on.

alternates with

output request.

2 If the message persists, contact

 

an HP-authorized service or

 

 

To continue

 

support provider (see

 

 

turn off then on

 

“Contacting HP” on page 123).

 

 

 

 

 

57.X

A temporary printing error occurred

1 Turn the printer power off, and

PRINTER ERROR

in one of the printer fans.

then turn the printer power on.

alternates with

 

2 If the message persists, contact

 

an HP-authorized service or

 

 

To continue

 

support provider (see

 

 

turn off then on

 

“Contacting HP” on page 123).

 

 

 

 

 

58.X

A printer error has occurred where a

To resolve problems with the power

PRINTER ERROR

memory tag CPU error was

supply:

alternates with

detected, or there is a problem with

1 Remove the printer from any

the air sensor or power supply.

 

UPS supplies, additional power

To continue

 

 

supplies, or power strips. Plug

turn off then on

 

 

the printer into a wall outlet and

 

 

 

 

see if this resolves the problem.

 

 

2 If the printer is already plugged

 

 

into a wall outlet, try another

 

 

power source in the building

 

 

that is independent of the one

 

 

currently being used.

 

 

The line voltage and current source

 

 

at the printer location might need to

 

 

be inspected to ensure that they

 

 

meet the electrical specifications for

 

 

the printer. (See “Electrical

 

 

specifications” on page 132.)

 

 

If the message persists, contact an

 

 

HP-authorized service or support

 

 

provider (see “Contacting HP” on

 

 

page 123).

 

 

 

94 Chapter 4 Problem solving

ENWW