Message | Description | Recommended action |
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TYPE MISMATCH TRAY [XX]=[TYPE]
alternates with
Ready
For help press
The system detected a different type of media from the type specified for the tray in the paper path coming from tray XX.
1Verify that the correct media is loaded in the tray.
2Check the driver settings to make sure that the expected media type is selected.
3Check the
4Refer to the printer software online Help for more information.
USE TRAY [XX] |
| The printer did not detect the type | Press | (SELECT button) to |
[TYPE] [SIZE] |
| and size of media requested. The | accept the values in the message, | |
alternates with |
| message shows the most likely type | or use | (UP button) and |
| and size available and the tray in | (DOWN button) to scroll through the | ||
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To change press | which they are available. | available choices. | ||
To continue press |
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10.XX.YY SUPPLIES |
| An error has occurred in one or | 1 Turn the printer power off, and | |
MEMORY ERROR |
| more of the printer’s supplies. | then turn the printer power on to | |
For help press |
| Values of XX and YY are listed | clear the message. | |
| below: | 2 If the message persists, contact | ||
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| XX | an | |
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| 00 = memory is defective | support provider (see | |
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| 01 = memory is missing | ||
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| YY |
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| 00 = black print cartridge |
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13.XX.YZ JAM IN |
| A jam has occurred in the specified | Remove jammed media from the | |
[LOCATION] |
| location. | specified location. (See “Clearing | |
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| If the message persists after all | |
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| jams have been cleared, a sensor | |
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| might be stuck or broken. Contact | |
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| an | |
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| provider (see “Contacting HP” on | |
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| page 123). |
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20 INSUFFICIENT MEMORY | The printer received more data than | Press | (SELECT button) to print | |
alternates with |
| can fit in its available memory. You | the transferred data (some data | |
| might have tried to transfer too | might be lost), and then simplify the | ||
To continue press |
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| many macros, soft fonts, or complex | print job or install additional | ||
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| graphics. | memory. (See“Installing memory” | |
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21 PAGE TOO COMPLEX
alternates with
To continue press 
The data (dense text, rules, raster or vector graphics) sent to the printer was too complex.
1Press 
(SELECT button) to print the transferred data. (Some data might be lost.)
2If this message appears often, simplify the print job or install additional memory. (See “Installing memory” on
page 165.)
ENWW | Understanding printer messages 91 |