Troubleshooting common Macintosh problems
Choose the item that best describes the problem:
problems in the Chooser
printing errors
USB problems
OS X problems
Symptom | Possible cause | Solution |
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Problems in the Chooser |
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The LaserWriter icon does | Software is not installed | The LaserWriter 8 driver should be present |
not appear in the Chooser. | correctly. | as a part of the Mac OS. Make sure that |
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| the LaserWriter driver is in the Extensions |
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| folder within the Systems folder. If it is not |
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| there, install the LaserWriter driver from |
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| your Mac OS CD. |
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| Make sure that you are using a |
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| cable. |
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| Make sure that the printer is on the correct |
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| network. Select Network or AppleTalk |
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| Control Panel from Control Panels in the |
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| Apple menu and then select the correct |
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| network. |
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The HP LaserJet raster | Software is not installed | Reinstall the software. |
printer driver icon does not | correctly. |
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appear in the Chooser. |
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The printer name does not |
| Make sure that the cables are connected |
appear in the printer list. |
| correctly, that the printer is on, and that the |
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| READY light is on. |
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| Verify that the printer driver is installed. |
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| Make sure that the correct printer driver |
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| has been selected in the Chooser. |
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| Make sure that AppleTalk is on (the button |
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| next to Active is selected in the Chooser). |
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| You might need to restart the computer to |
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| activate the change. |
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| If the printer resides on a network with |
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| multiple zones, make sure that the correct |
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| zone is selected in the AppleTalk Zones |
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| box in the Chooser |
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The printer driver does not |
| Reinstall the printer software. |
automatically set up your |
| Select an alternate PPD (see “Selecting an |
selected printer even though |
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you clicked Auto Setup in |
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the Chooser. |
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ENWW | Troubleshooting common Macintosh problems 109 |