HP 2300 Troubleshooting common Windows problems

Troubleshooting common Windows problems

Symptom	Possible cause	Solution
Error message:	Paper is not loaded.	Make sure that there is paper in the trays.
“Error Writing to LPTx” in	Defective or loose cable.	Make sure that the cables are connected
Windows 9x.
		correctly, the printer is on, and the READY
		light is on.

The printer is plugged into a power strip and not receiving enough power.

Wrong input/output setting.

Unplug the power cord from the power strip and plug it into another electrical outlet.

Click Start, click Settings, and then click Printers. Right-click the HP LaserJet 2300 printer driver and select Properties. Click Details and then Port Settings. Click to clear the check mark from the Check Port State before Printing box. Click OK. Click Spool Setting and then click Print Directly to Printer. Click OK.

Error message:

“General Protection Fault Exception OE”

“Spool32”

“Illegal Operation”

Close all other applications, restart Windows, and try again.

Select a different printer driver. If the HP LaserJet 2300 series PCL 6 driver is selected, switch to a PCL 5e or PS printer driver. (You can usually do this from a software program.)

Delete all temp files from the Temp subdirectory. You can determine the name of the directory by editing the Autoexec.bat file and looking for the statement “Set Temp =.” The name after this statement is the temp directory. It is usually C:\temp by default, but can be redefined.

Refer to the Microsoft Windows documentation that came with your computer for further information about Windows error messages.

108 Chapter 4 Problem solving ENWW