Symptom | Possible cause | Solution |
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The printer prints, but the | The printer cable is loose or |
text is wrong, garbled, or | defective. |
incomplete. |
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The printer is on a network or sharing device and is not receiving a clear signal.
The wrong driver was selected in the software.
The software program is malfunctioning.
Disconnect the printer cable and reconnect it. Try a print job that you know works. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new cable.
Disconnect the printer from the network and use a parallel or USB cable to attach it directly to a computer. Print a job that you know works.
Check the software’s printer selection menu to make sure that an HP LaserJet 2300 series printer is selected.
Try printing a job from another program.
ENWW | Troubleshooting general printing problems 85 |