Symptom

Possible cause

Solution

 

 

 

USB problems

A USB-connected

HP LaserJet printer does not appear in the Macintosh Chooser.

This problem is caused by either a software or hardware component.

The LaserWriter driver does not display USB devices in the Chooser.

Software troubleshooting

￿Make sure that your Macintosh computer supports USB.

￿Make sure that your Macintosh computer has Mac OS 8.6 or later.

￿Ensure that your Macintosh has the appropriate USB software from Apple.

Note: The iMac and Blue G3 desktop Macintosh systems contain all the requirements to connect to a USB device.

Hardware troubleshooting

￿Make sure that the printer is turned on.

￿Verify that the USB cable is properly connected.

￿Make sure that you are using the appropriate high-speed USB cable.

￿Make sure that there are not too many USB devices drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

￿Check to see if there are more than two non-powered USB hubs in a row on the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

Note: The iMac keyboard is a non-powered USB hub.

Use the Apple Desktop Utility to set up the printer.

ENWW

Troubleshooting common Macintosh problems 111