Troubleshooting print-quality problems

This section helps you define print-quality problems and what to do to correct them. Often print-quality problems can be handled easily by making sure that the printer is properly maintained, using print media that meets HP specifications, or running a cleaning page.

Print-quality checklist

General print-quality problems can be solved by following the checklist below.

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Check the printer driver to make sure that you are using the best available print quality option (see “Choosing print-quality settings” on page 51).

Try printing with one of the alternative print drivers on the printer CD-ROM.

Clean the inside of the printer (see “Cleaning the printer” on page 77).

Check the paper type and quality (see “Media specifications” on page 134).

Check to make sure that EconoMode is off in the software (see “Using EconoMode (draft) printing” on page 51).

Troubleshoot general printing problems (see “Troubleshooting general printing problems” on page 83).

Install a new HP print cartridge, and then check the print quality again. (See the instructions provided with the print cartridge.)

Note

If the page is totally blank (all white) check to make sure that the sealing tape is removed from

 

the print cartridge and ensure that the print cartridge is installed correctly.

 

Newer printers have been optimized to print characters more accurately. This might result in

 

characters that look lighter or thinner than you are used to from your older printer.

 

If the page is printing images darker than those from an older printer, and you want the images

 

to match the older printer, make these changes in your printer driver: on the Finishing tab, select

 

Print Quality, select Custom, click Details, and click the check box for Print Images Lighter.

 

 

102 Chapter 4 Problem solving

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