HP 2300 Troubleshooting general printing problems

Troubleshooting general printing problems

Symptom	Possible cause	Solution
Control panel display is hard	The contrast is too high or too low	Adjust the contrast on the control
to read.	for your office environment.	panel display (see “DISPLAY
		BRIGHTNESS” on page 154).
Printer selects media from	The tray selection in the software	For many software applications, the
the wrong tray.	application might be incorrect.	paper tray selection is found under
		the Page Setup menu within the
		application.
		Remove any media in other trays to
		make the printer select from the
		desired tray.
		For Macintosh computers, use the
		HP LaserJet Utility to change the
		priority of the tray.
	The configured size does not match	Change the configured size to
	the size of the media loaded in the	match the size of the media loaded
	tray.	in the tray through the control panel.
Printer does not pull paper	The rear paper-length guide is set	To properly set the rear guides, see
from tray 2 or tray 3.	incorrectly (tray 2 or tray 3).	“Loading tray 2 (250-sheet tray) or
	The rear paper stop is set	optional 250-sheet tray in tray 3
		position” on page 32 or “Loading
	incorrectly (tray 3).
		tray 3 (500-sheet tray)” on page 34.
		For tray 3, make sure that the
		leading edge of the paper stack is
		even. An uneven edge can prevent
		the lift plate from rising.
Paper curls when it exits the	The paper curls when exits the	Open the rear output bin to allow
printer.	top output bin.	the paper to exit in a straight path
		through the printer.
		Turn over the paper that you are
		printing on.
		Reduce the fusing temperature to
		reduce the curling (see “FUSER
		MODES” on page 152).
First sheet of media jams in	A combination of high humidity and	Adjust the printer for high humidity
the print cartridge area.	high temperature is affecting the	and high temperature conditions
	media.	(see “MORE SEPARATION” on
		page 152).

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